Ontraport Reviews

Pros

Their support is something out of this world! Congrats on that because along with a good developed all-in-one solution, they can answer fast and reliably

Cons

I don't see anything I could suggest then right now to be honest

Pros

The email management and sales recording data are very helpful and critical to my business. There were a lot of tools that I did not utilize and needed for a business my size.

Cons

There are a lot of features, which you pay for, regardless of whether you use them. For simple email management, there are other options. For full-scale client management, Ontraport may be a good fit.

Alternatives Considered

Mailchimp

Reasons for Switching to Ontraport

I first choose ontraport due to the recommendation from my software team. Over the years, I realized I was paying for options that I was not using. After using ontraport for three years I switched to Mailchimp which had better pricing and options for a business my size.

Pros

Variety of templates, and ease of use are among the best things about this software.

Cons

Occasionally, things would be repetitive. E-mail previews were also necessary because the content did not look the same once sent as it did when in edit.

Pros

1. Ease of use, a great tool for all my marketing and automation. You have to try it to really understand
2. Support, many of whom I now know on first name basis - Ontraport attracts top notch people to be part of their team and they bend over backwards to help, especially if mistakes are made... I find them extremely proactive.
3 Come for the software, stay for the people. Not only are the staff extremely good at what they do but so are the leaders. Every dept head I've spoken with has been extraordinary and a credit to [SENSITIVE CONTENT HIDDEN] who himself is all over the wider community. All of this plus the Facebook Community which is amazing, no question too dumb or too complex, everyone within the wider community is very helpful.

Cons

The knowledge base could probably do with more detail but I can normally get the answer I need from the community with is very strong and healthy

Alternatives Considered

Keap

Reasons for Choosing Ontraport

Ontraport had all the functions I was looking for at a reasonable price point - without an unreasonable 'onboarding fee' too I might add

Reasons for Switching to Ontraport

Ridiculous pricing model and a sales approach that wasn't great

Pros

Their sales page designs were outstanding and very easy to create and set up! In my very first funnel that I set up, we were able to generate thousands of dollars in sales within just a few days!

Cons

I didn't like their CRM (at the time). It was really difficult for me to use and I found it clunky and messy which cost me a lot of time with deleting and re-adding etc.

Alternatives Considered

ActiveCampaign, ClickFunnels, Kartra, Kajabi and Leadpages

Reasons for Choosing Ontraport

We were looking at minimizing expenses and wanted an all-in-one solution to save time and money.

Switched From

Mailchimp

Reasons for Switching to Ontraport

It seemed to have all the features we wanted for a great price!

Pros

Nice user interface and overall capabilities. Good task management abilities along with contact management services. The support is simply best in class and the Facebook support group is stellar.

Cons

It's slow compared to other similar systems I've used. You also have to "click your mouse button" way more times than similar services to actually do things inside the system. For example, it may take 6 or 7 mouse clicks to create a basic task whereas past services I've used required only 2 or 3. This is extremely frustrating in terms of productivity. Overall the pros outweigh the cons - but I sure wish they'd address the cons.

Alternatives Considered

Zoho CRM, ActiveCampaign and Keap

Reasons for Choosing Ontraport

InfusionSoft was just too confusing.

Switched From

Keap

Reasons for Switching to Ontraport

Good price point and the customer service. The Facebook group is amazing.

Pros

Ontraport is super customizable and intuitive to use. We use the email marketing tool and manage our leads through the sales pipeline. I love the automation component of Ontraport also.

Cons

I wish there was a way that Deals could be auto-created because at the moment we are using the "Contacts" section as this is the only way leads can be auto added via the Zapier integration.

Pros

Pros are that it seems that initially they were willing to help us integrate.

Cons

After moving our subscribers to another service we saw a near instant jump in opens. From 9% with Ontraport to 23.5% with the new service.

Alternatives Considered

Constant Contact, GetResponse and Mailchimp

Reasons for Switching to Ontraport

During the sales process they were quite sure they could meet our needs and by taking the more expensive plan we would be taken care of at a higher level.

Pros

Ontraport is very functional, the email marketing campaigns work super well, the delivery is great and the automations are very good.

Cons

The email template designs are outdated, the tool is hard to navigate, and there is definitely a learning curve to use it. The tool also needs to find a solution for tracking traffic sources.

Pros

Automations, though a bit different in concept from some, makes sense and is intuitive to work with.

Cons

Missing some automation for my needs, though it may not for some business models.

Pros

I have been using Ontraport since early 2016 and it's been a reliable backbone for my business. There were some small issues along the way, but they were mostly user errors and they were quickly addressed by the support.

The flexibility that Ontraport offers is incredible. A couple of years ago you would need a team of programmers to achieve what they offer. Incredible tool.

Cons

Hard to think of any. Really happy with the service provided.

Alternatives Considered

Keap

Reasons for Choosing Ontraport

OP is really an all in one solution

Switched From

GetResponse

Pros

The ability to customize the contacts page and the ability to create landing pages is what sold us.

Cons

Really meant for product driven sales more than service driven like us. While the landing pages are a real plus the limitations to creating certain looks, etc. is also frustrating.

Alternatives Considered

Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Ontraport

Cost, ease of use and added features such as the landing page option.

Reasons for Switching to Ontraport

Cost and features.

Pros

I like the functionality of campaigns, tags, triggers, and sequences most. It's very helpful and means I can automate what I would otherwise have to pay someone else to do.

Cons

The inability to sanitize campaign data during testing (i.e. I test buy a product and lifetime customer value report will always say I earned $X - I cannot reset it after testing, unless I want to copy and paste the whole campaign to start again, which would require more time to test.

Also, it's a fairly slow/bandwidth intensive software to use.

Pros

Ontraport makes marketing and selling in my business effective and easy. With great email deliverability I don't have to worry that my marketing messages aren't getting to my prospects and customers. The payment processing and affiliate systems allow me to accept payments for my services and products and have my partners share them with their communities so I can help more people get the solutions they need. But the best part is how automated everything can be with the sequences, tasks, and if/then rules. No matter what the event: a client signs up, a promotion runs, a prospect wants to talk to me about how I can help them, everything that needs to happen to deliver a quality experience them, happens and it's on autopilot. And on top of all of that the support team isn't knowledgable and fast when I have a question about how I could use the system better to accomplish my goals. I couldn't be happier about my experience with Ontraport and love sharing it as a resource with my clients.

Cons

I don't have one complaint about the Ontraport system or the company. The staff are friendly and really care about the success of their customers. They are careful to roll out updates after thorough testing and creating new features that the community of users wants.

Pros

When you get stuck, the tech support is right there to walk you through.

Cons

You can't tag an order bump to my knowledge.

Alternatives Considered

ClickFunnels

Pros

-The campaigns feature is really comprehensive and easy to use, once you understand it. There is a bit of a learning curve.
-The Email template builder is a pretty nice plus - this was something we really wanted in a CRM, although it could use some work.
-HTML editor for emails is available.
-Custom fields, link tracking and automatic tagging can be set up, which is great.

Cons

-Hardly any of their customer service reps seem to understand how the software works. After calling and emailing support multiple times to get help setting up our first campaign, I talked to only one person who was able to give us a comprehensive and complete solution that suited our needs. Other people would constantly refer us to someone else or straight up say they didn't know/didn't offer that kind of support.
-Nothing you do is saved automatically. If you're used to software with autosave (which I was), you're going to be in for a world of hurt if you forget to save regularly.
-The Email templates are too rigid for my liking. I wish you could do more with it. We also have issues sometimes when sending emails where two objects which are both centered will appear in different positions, and there isn't anything that can be done about it, and other little bugs like that.
-There's no mobile preview for email templates. You have to scale the window down to the size of a mobile phone to get the idea.

Pros

It allows me to have all the assets and platform of a funnel in one software, so I can analyze in which part are my leads or my clients; I can easily know which part of my funnel is broken.

On Ontraport you can create entire campaigns, landings, email marketing, SMS reminders, etc. It also works as CRM so your marketing and Sales team can be on the same page.

Cons

It´s not easy to use, we lose quite a time trying to understand it and even when we have this software for more than a year not all the members of my team know how to use it or use it at it´s most.

Pros

What I like most about this software is the Class A customer support. Communication is on-going and great if there are issues.

Cons

I wish the dashboard was more intuitive. Very often, the software seems to be lagging dragging out simple tasks and making it difficult for our team to accomplish daily tasks efficiently.

Pros

Customer Service is amazing! Very helpful

Cons

Room for error / oversights with automations

Pros

The Training Videos and Customer support

Cons

I can not think anything I have not liked so far.

Pros

Cancelling the account - very little about the tool is good enough

Cons

bad email formatting - lead tracking - customer support - interface

Pros

Customer automation. Customer support calls are highly beneficial. Potential customer information capture.

Cons

The unsubscribe feature lacks the ability to unsubscribe from just the one email. It relates to the whole campaign

Pros

The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.

Cons

At present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.

Pros

Ontraport is very comparable to Infusionsoft, and it's cheaper though the difference in pricing has limitations due to Ontraport's odd pricing tiers. It does however surpass Infusionsoft when it comes to the flexibility in customising things, and the creation of forms, landing pages and emails is superb. It has one of the best automation features and editors I've come across.

Cons

You can't get a free trial. So you either pay and use the 90 days money back guarantee, or find a friend who has it to see it in action and try it out. The pricing tiers are rather odd as there's no middle ground. The difference in price between having 2500 contacts and 25000 is double. The lack of scaling of the pricing can be an issue for smaller/medium sized businesses.

Pros

I like the way my business runs on it.

I own a small business (3 employees) and was having troubling scaling. The more customers I got, the more time I had to spend juggling just to keep my business afloat. I was using a bunch of different technologies, couldn't get them to talk to each other, and was so frustrated with technology.

Then came ONTRAPORT. My business now runs on autopilot. I have free time and am making a lot more money (now that technology isn't a roadblock).

The customer support is fantastic. They've done a stand-up job supporting me and worked overtime once to help me with a launch.

Cons

I've been waiting on the release of their updated software. ONTRAPORT is great as it is, but I can't wait for the extra features.