User Reviews Overview
About SynergySuite
SynergySuite for Restaurants offers a suite of cloud-based software for restaurant management. It enables restaurant chains, pub groups and other multi-location facilities to manage daily operations. SynergySuite offers a suite...
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- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
You need this one-stop shop of BOH management!
We are very pleased and continue to grow our partnership!
Pros
Having a desktop and mobile platform that allows multiple integrations, various services/functions, and ease of integration to use for all back of house management. The level of attention and service we get from SynergySuite is top-notch and allows us to consistently move forward with using more of the system.
Cons
The learning curve up front can be a lot, but what isn't? This is an affordable - luxury line of product, and includes all of the bells and whistles! The amount of data you can collect may seem overwhelming, but once you learn the system - you'll be amazed at what you can do!
Response from SynergySuite
Thank you so much for taking the time to write a review, Jason! We appreciate you!
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Great software that helped us scale our business fast
Pros
The software was easy to deploy at new sites. It is cloud based so have regular updates. The team are flexible, attentive and look to help out where they can. Staff could easily be trained and understand the software. The software was really flexible and helped us sclae our bsuienss from 5 to 70 sites.
Cons
Our SKU profile is quite unique as we have a huge range of rapidly changing rpoducts, otfen hundreds each week. Sometime the volume of SKU maintainace could be an issue and could slow the system down.
Response from SynergySuite
Thank you for your review! It's always good to hear feedback from our clients.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
New SynergySuite user
Initial set up was easy. Learning my way around the features was easy. Entering and managing employees is very easy to do. I would like more instructions on details of using the different elements
Pros
East to set up and navigate The integration with the schedule feature and our POS system was easy
Cons
There are many features we do not need to use. Many preset reports we do not need. The information we would like to have emailed as a daily report is not yet available to us
Response from SynergySuite
Hi Ellen, thank you so much for your feedback! I'd love to hear more about why you are less inclined to recommend us, to see if there's more we can do to make things run smoother for your team. Thank you for being one of our valued customers!
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Syrve
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
The Fitzgerald Group
With multiple pubs and restaurants in different locations, it was difficult to account for inventory and manage our supply chain on a location-by-location basis. SynergySuite's inventory and purchasing software immediately changed this for us. The live inventory tracking kept us updated on the status of every location, and allowed for us to forecast and communicate our needs with suppliers. Would highly recommend this software to restaurants struggling to keep inventory straight.
Working with Niall and his team of professionals has been a pleasure. I would be delighted to recommend Synergy and would welcome any queries from any potential new customers.
Pros
Being cloud based it is accessible from anywhere. Live information allows me to monitor the performance of our business' 24/7. The capabilities of the system to allow my team and I to build any report we need to analyse our business is superb.
Cons
None
Response from SynergySuite
Thank you so much for the review Les, we really appreciate the feedback!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Vital software for our restaurants' operations
Synergysuite is essential to our business. It streamlines our rostering and payroll services. It keeps our stock under control and streamlines all the financial functions for the business. It's flexible and adapts to our business.
Response from SynergySuite
Hi John, thanks for the awesome review! Happy to hear SynergySuite adapted so well to your business!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Easy and Effective
It is so much easier for us to identify waste and control our usage of all ingredients and goods with this tool.
Pros
The product is very easy to learn and use, which is great for our managers.
Cons
Integration with our existing process was not possible. Started from scratch.
Response from SynergySuite
Thank you Dano for the review! We very much appreciate your feedback!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Huge savings & control across my business
Pros
The App development has really helped our Management team control there wages & stay on top of costs
Cons
When working from the web based roster you cant add comments for payroll
Response from SynergySuite
Thank you so much for your response Noel, we really appreciate your feedback and kind words!
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Great service for any restaurant!
We implemented all the modules and couldn't be happier. We've been able to cut wasteful labor costs with automated timesheets and by taking advantage of the labor forecasting feature. The software has been incredibly positive for our company and we've started rolling it out to all our locations.
Response from SynergySuite
Thank you for the review Simon! Great to hear that using our time and attendance module has helped you cut costs!
