User Reviews Overview
About Customer Thermometer
Customer Thermometer is the powerful survey tool for maximizing customer success. Boasting some of the highest response rates in the industry, CT works by making it super-easy for customers to rate your brands, products, services...
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All Customer Thermometer Reviews Apply filters
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Fun company and easier deployment than most
I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials.
Pros
Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is.
Cons
Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Great product and customer service
100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating.
The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends.
Pros
Makes collecting feedback incredibly quick and easy, increasing response rates;
The different reports make it possible to analyze the information effectively;
Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity;
The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly;
Zendesk integration is amazing;
Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment;
Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits.
Cons
Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great);
Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data;
NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings.
Reasons for Switching to Customer Thermometer
Zendesk integration, which allowed us to send different thermometers for different clients (since we have Brazilian clients, who speak Portuguese, and international clients, who speak English) Flexibility with survey creation and landing page customization Drivers High quality customer support team Pricing- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Great blend of simple and effective
This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear.
Pros
Was super easy to get setup and operational, doesn't require much to get going and start collecting great data.
Cons
The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish.
Alternatives Considered
SmileBackReasons for Switching to Customer Thermometer
More range in options, better presentation to usersTop Customer Thermometer Alternatives
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Focused Customer Engagement Solution
Pros
Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship.
Cons
Customer Thermometer has an impressive approach for dynamic customer assistance.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
The Focus Solution for Customer Relations
Pros
Customer Thermometer makes determined surveys, and it increases the value for the market research.
Cons
Customer Thermometer has a proficient form of allowing communications to be straightforward.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Professional Survey Approach for Customer Management
Pros
Customer Thermometer shares all the insights that customers have with other company players.
Cons
Customer Thermometer makes a dynamic formation, that increases the level of customer happiness without faults.
- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Helpful when gathering in gathering customer feedback
I dont interact with anyone at the company, potentially would like to and ensure I am using the system in its fully capacity. But it works really well for what I need it for.
Pros
It helps us gather incredibly valuable feedback from our customers and makes it easily digestible for internal use.
Cons
Caught off guard with having to go through Rocketseed to implement. Not a bad thing but could have been more clear in the sales pitch.
Alternatives Considered
XM for Strategy & ResearchReasons for Switching to Customer Thermometer
Price and Ease of Use- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Know your Stance with Superb Customer Thermometer
I am very much pleased with CT because My department learns so many things thanks to this software. Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control. Never be in a dilemma to purchase CT because it will never let you down.
Pros
Honestly speaking this software has tremendously helped my department to know our position about delivering the right content to our students. Unlike earlier days students response rates surged since the response time does not kill their time even more than a minute. Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion. Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.
Cons
I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.
- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Simple
Pros
We have used other surveys in the past and often users will not spend the time and effort to click them.
This is a simple button hit and record.
You only get charged with the responses versus the amount you spend back.
Very reasonably priced.
Cons
I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
What do your clients think of you? Find out!
Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.
Pros
It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.
Cons
It is a little confusing to get it up and running if you have not used software of this kind before.
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Review Source
Customer survey solution that's easy for the customer and for the organisation
Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent. Couple that with the fact that its clean, modern and appealing user interface makes it a simple, quick and enjoyable process for the customer to get their feedback to you, and it's the perfect CSAT solution.
But although the product is great, what impresses me most with the Customer Thermometer organisation is the willingness and agility with which their team respond to the suggestions from their user community. Take the recent integration with Salesforce.com as an example - it's now easier than ever to create and send customer temperature checks through the CRM.
Pros
- Simple administration
- Easy and enjoyable interface for customers
- CRM integration
- Knowledgeable and flexible team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Quick, Simple, Effective
[SENSITIVE CONTENT HIDDEN]has been great throughout the entire onboarding and experience.
Pros
Very easy to use, setup and get going. Integrated well with our email signature automation and our PSA.
Cons
Getting the code variables to work correctly required a little input and assistance.
- Used Daily for 1-5 months
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Review Source
Simple Customer feedback
Pros
Use it with a ticketing system to get a 1-5 client feedback rating. Very simple to add to outbound ticketing emails. Clients seem more likely to use this than to fill out a survey
Cons
We still only receive about 20% responses on this. However, we can watch for agent trends. If an agent receives a higher than usual positive or negative response, it helps point us into a direction. Other than feeling like we need to have a feedback method, I am not sure it is worth the money.
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Review Source
Best way to keep customers
I work in an agency environment where keeping our clients happy is the number one objective - (well, that and producing great work!).
Customer Thermometer is by far the simplest and most effective solution I have seen / used to check the satisfaction levels of my customers. It allows me to nip and issues at the bud before they become significant, and also to know when we have done a great job to then reward our internal teams.
I can highly recommend it to anyone who has client relationships that they want to monitor and keep.
Pros
Simple, easy to use, great response rates, integration with Outlook and other tools
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Review Source
Have not lost a customer since using this
Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.
Pros
Easy to use
cheap
customisable, can add our logo etc
high response rate
customers like using it
Cons
password reset a bit clunky
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Review Source
Customer Thermometer is Great
We began using Customer Thermometer to get more traction from our customer metrics. The service is great and we've increased our customer sat results 2x what they were before the change. The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.
Pros
Really nice interface. Embedded reports. Zendesk/Email integration.
Cons
API Documentation could be helpful.
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Review Source
Customer Thermometer
We use CT for monthly customer satisfaction checks, targeting director level contacts within our client base. CT is so simple to use and provides us with immediate and valuable feedback as to how we are doing in the eyes of our customers. Recipients are always happy to add comments, which really helps tailor our response and next action. Without CT we'd have no handle on what our clients REALLY think. A brilliant product.
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Review Source
Keeps our grads on side
We use this to check our graduate trainees are happy each month for the first year of our employment of them. Then we follow up on the results in person with HR if there are issues. Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems. Really helps retention.
