Browsee Reviews

Pros

Browsee has been a game changer for our E learning product, it has allowed us to continuously improve our product quality using recorded session replays

Cons

None so far, although the session player can be improved a bit

Pros

Sampling of recordings as per my budget allows me to use this tool all over the month. I was using Fullstory earlier, but there my recordings always stopped in the middle of the month. Here I don't have to worry, because they will automatically sample as per my website session trend. They also don't count bounced sessions which is great.

Cons

The product is new, so it lacks polishing at some places. But, I have seen tremendous progress over the last 1 year, so I am bullish that this won't be a problem as such.

Alternatives Considered

Reasons for Choosing Browsee

Switched From

Reasons for Switching to Browsee

Pros

Software helps me locate buyers and areas where I might get a sale

Cons

Difficult looking at which country buyers are from

Pros

Browsee is a great value, has a clean and intuitive user interface, and a founding team that is committed to continuous improvement. I look forward to viewing our site's analytics and recordings, especially when we update our site and want to see how users are interacting with our content.

Cons

No part of the software was difficult to use.

Alternatives Considered

Reasons for Choosing Browsee

Reasons for Switching to Browsee

Pros

Integration
- Integration is as easy as it can be. One needs to simply place a pixel on the website via GTM/Launch and start tracking.

Impactful features
- Session replays with time-saving features like playback speed, skip inactivity periods, view the more similar session, create segments from there, quick links to other data sets linked to the page.
- Attention maps: Browsee goes a step beyond by providing attention maps along with scroll maps which are helping us to re-arrange our page structure and increase user engagement & reduce bounces.
- JS errors: Many intermittent or client issues have been fixed by having an access to JS errors which are very easy to miss out during QA and also very hard to reproduce in dev environments.
- Rage and dead clicks to identify what is causing frustration amongst users which is helping us to reduce exits from important pages.

Browsee UX:
- Very easy to use and intuitive. Simple and almost no onboarding/training required.
- Relevant features on pages and extensive filters for filtering out segments.
- Third-party tool integration.

Cons

Very rarely the heat map may move a bit, but that is quite evident and do not create confusion.

Pros

The Feature that we most liked was the tagging of the session based on frustration, U-turn, InputField Concussion, etc. This feature actually helps in identifying the problem user is facing while browsing a feature

Cons

I feel the feature of Integration with another report like GA, and internal database to give a complete perfomance of the product at a single point can be a very good feature for Browsee.

Alternatives Considered

Reasons for Switching to Browsee

Pros

Crisp data capturing
User specific data
Critical error capturing is best feature
Device specific info provided

Cons

None. One of best and way better than vwo

Pros

You can track videos sessions recording as per your priority pages
Heatmaps and Scrollmap very easy to understand
customer support is excellent
Funnel view and lots of filter options can help you to find the right things

Cons

No cons in current features. Just want to add A/B Test and User Testing feature in this software

Pros

1. Easy to use.
2. Can create a segment in a single click.
3. Funnel Creation
4. Filter Sessions as per need.
5. Customer Support - Live chat support with a team, not an automated system. I like it most.
6. Pricing.

Cons

I can say that there are Cons. But can improve the heatmap section.

Pros

It's easy to use and user friendly. The heatmaps are the most impactful feature in my opinion.

Cons

Nothing as such. The software is quite user friendly and give much meaningful insights

Pros

The way in which Browsee categories different issues faced at the customer end and getting a comprehensive report for the various time frames helped us to fix JS and other loading-related issues on our site.

Cons

Segmentation such that we can exclude particular geography from the data set Browsee is recording.

Pros

Browsee's helpful in categorizing users action and filtering them up by it. Even without watching each click you can say which of the issues is more common among the users and can improve the things.
Also great in user personal information security prospective.

Cons

The dashboard and the user interface are designs can be improve a bit. It makes it very easy to integrate and see the data in various forms, as of the existing design, like heatmaps UX etc and expecting improvements in future.

Pros

The insights that you get by viewing the interaction of the end user with your web application is second to none. It allows you to see where all the UI and UX pitfalls occur and in turn helps us improve our product.

Cons

There isn't much I don't like about Browsee.

Pros

Privacy-conscious, flawless session capturing, easy funnels

Cons

So far nothing has been below par, integration has been working amazingly

Pros

The ability to see the actual friction point in real time is extremely valuable to our business.

Cons

None. We love browsee and we would absolutely be blind without it.

Pros

The best feature so far is categorizing users action and filtering them up by it. Even without watching each click you can say which of the issues is more common among the users.

Cons

UX part and instructions need improvements. There are a lot of places where there're no clear descriptions and UI overall tend to look a bit bulky.

Alternatives Considered

Pros

What I liked most was the ability to literally see how users interact with my site on a level that’s way beyond any analytics software I have used before. The ability to go super deep on metrics is endless and invaluable.

Cons

The learning curve is a bit steep if you want to use some of the more advanced functionality. Initial support from a rep would be very useful as I am tech savvy, but not everything was straight forward at first.

Pros

AI-Based Session Tags, segmenting your sessions based on queries, no Code Integration needed, Notifications on Errors

these are amazing features to have from one platform!

Cons

Integration Steps Sign up and place JS snippet on website pages.

I'd like to have something easier like graphical interface to add the integration.

Pros

The dashboard and the user interface are both very intuitive and well designed. It makes it very easy to integrate and see the data in various forms, like heatmaps.

Cons

There could be more way for integration. I know its challenging, but releasing a WordPress plugins could help because integration can be hard for non-tech people.

Pros

Amazing software which help you get more conversation for your business. The software you can integrate into your website so easily.

Cons

For now I cannot writer any bad opinion.

Alternatives Considered

Reasons for Switching to Browsee

Pros

A decent tool that provides heatmaps and session recordings to understand the website visitor behavior.

Cons

Filtering options can be improved along with the dashboard experience.

Pros

It's really easy to use and implement, helps generate valuable insights easily

Cons

My only concern was being unable to track the cursor of the users on a webpage

Pros

Ease of use and the depth of information provided Is unparalleled

Cons

Sometimes messes up recordings, but rarely

Alternatives Considered

Pros

Compard to other software I've had to setup it was much easier. Also very easy to navigate around the platform.

Cons

The UI isn't the prettiest but it gets the job done.

Pros

It helps to analyse by giving the real engagement metrics. We are able to create feedback and funnels that triggers more conversions on our website

Cons

Not able to understand the logic why a user dropped out.