User Reviews Overview
About eWay-CRM
CRM tools within e-Way CRM are integrated with Outlook, allowing for further use and expansion of the system. With this software, marketing is done easily and efficiently because it can assist in creating strategic plans, sending...
Learn moreAll eWay-CRM Reviews Apply filters
Browse eWay-CRM Reviews
All eWay-CRM Reviews Apply filters
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
One of the best CRM solutions.
Very intuitive. Could be modified to adapt into the different solutions even by knowledgeable users. Price competitive solution. Easy to implement.
Pros
It is integrated with the Outlook - no other application needed. Integration with the MS Office completely. Mobile application available and works.
Cons
Sometimes slowing down or reducing performance of Outlook.
Alternatives Considered
Salesforce Sales Cloud, Office 365 Timesheet App, HubSpot CRM and Zendesk SuiteReasons for Switching to eWay-CRM
Price, easy of set up, easy to use, integration with Outlook.- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
The best CRM for Microsoft Outlook.
Overall we are very happy with the experience and of course also with the service of this Czech company. The people are always nice, friendly and very fast in answering any questions.
Pros
eWay is by far the best CRM integrated in Microsoft Outlook. We were really screening the market for a CRM who is truly integrated into Microsoft Outlook, and the one that does it all right is eWay-CRM.
One of the best features is the possibility to design the forms and the fields that you need by yourself without any coding. And this also includes automated actions.
Cons
There's nothing that we don't like. We have a server license that we host by ourselves with around 110 users. Sometimes the speed of the software is a bit slow for my opinion, but this could also rely on our server capacity and not on the software.
Reasons for Switching to eWay-CRM
Main point was the great integration into Microsoft Outlook and the best value for money that we get out of eWay-CRM.- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Wico review
User friendly, lot of options at hand for example pulling reports
Pros
It is possible to trace an enquiry logged and see all relevant documents on one enquiry
Cons
Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes
Top eWay-CRM Alternatives
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Best CRM from my experience
eWay is great. After evaluating all the best CRM products found in popular CRM product reviews, eWay came out on top for us and we are not looking back or missing any functionality either.
Pros
It's seamless integration into Outlook and working with attached documents.
Cons
Not much negative to talk about. I'll have to think hard. Maybe the development that now mostly focuses on Outlook Online instead of Desktop. The table editing would have been great to have on desktop.
Alternatives Considered
Zoho CRM, Insightly, ActiveCampaign, Pipedrive, Salesforce Sales Cloud, monday.com, Bitrix24, HubSpot CRM and Zendesk SuiteReasons for Choosing eWay-CRM
To integrate our CRM with outlook to manage attachments effortlessly.Switched From
SuiteCRMReasons for Switching to eWay-CRM
No other product worked so effortlessly out of the box with email attachments, contacts and deals.- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great product
Very good, it does everything I need and more.
It is adaptable to any situation.
Pros
The flexibility, I could set it up to answer all my needs as an insurance broker
Cons
The price, its a great product but it is expensive.
Alternatives Considered
OneDriveReasons for Choosing eWay-CRM
I used access for 15 years and needed something more advancedSwitched From
Microsoft AccessReasons for Switching to eWay-CRM
It was very customizable, easy to use and the support function is real good- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Great useful CRM
Happy with it, we don't feel need to change.
Pros
Functionality: it just does what it says it does. For us it's a customizable CRM where we have tens of custom fields suited for our needs. Layout of fields is also customizable. We have all information about our customers in one place. And I also appreciate that it is (also) a desktop app which integrates to Outlook - I am not a fan of Online Outlook.
Cons
Although it is currently understandable possibly due to technical impossibilities, I don't like, that the most useful new features are available only in online version of the app. I like, I want and I need the desktop version.
- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
review crm
Very good, works ok, takes some time to upload every time we open outlook
Pros
works on top of outlook
it can be adjusted to our needs
Cons
mobile app
some customizations that are impossible of doing
not being able to have a trigger with Zapier
Alternatives Considered
TrelloReasons for Switching to eWay-CRM
being possible of working on top of the outlook desktop- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Stars for eway
Good, smooth work, nice features, easy to save and recall.
Pros
Easy way to save, link, forward emails. Tasks, projects easy way to keep notes.
Cons
If you perhaps save a document incorrectly - I cant find it again.
Passwords at all the documents is annoying when opening
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Good Product
Happy with the product - very beneficial when staff work remotely
Pros
Everybody can use it in office - highly recommended for remote working.
Cons
Can be tricky to learn - you have to take time to learn how to navigate
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Customer Satisfaction Review
An easy installation experience with no issue
Pros
It's an excellent addon with the Outlook
Cons
Take times to load when I start the Outlook
Alternatives Considered
Dynamics 365Reasons for Choosing eWay-CRM
Not user friendly and support response is slowSwitched From
Zoho CRMReasons for Switching to eWay-CRM
It's too complicated to deploy and long learning process- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Eway used exclusively for project management
It has brought to us a systematic evidence of all business leads and projects and helped us to specify better responsibilities for all projects as well as single stages of each project.
Pros
Integration with desktop Outlook and other MS applications,
easyness of use, simplicity of user interface
Cons
A bit complicated workflow management, non-perfect integration with Outlook tasks
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
My first Time with eWay-CRM
We tested much veveral CRM Systems but this now is perfect
Pros
The integration inmy office and outlook seems perfect
Cons
nothing, all what it have is perfect for my work
Alternatives Considered
HubSpot CRMReasons for Choosing eWay-CRM
seemless integration in outlook and no break in our systemsSwitched From
MailchimpReasons for Switching to eWay-CRM
seemless integration in outlook and perfect combination to our other system- Industry: Information Services
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
The searched CRM
Pros
Full intergration within Outloook and GTD inspiration. Excellent support.
Cons
Customisation for being efficient is a hard work while required.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
eway review
generally better at the start of the contract, jiri was excellent and very helpful. the support team is also very helpful, however not very flexible when it comes to the charges for things in the system i/e mistakes etc. i understand that there are busienss costs etc, however if thats the case that peopel can make mistakes, it should also be the case that the systme should allow a user to rectify those mistakes i/e restoring a deleted field.
Pros
easy to use system as long as you dont make any mistakes.
Cons
accidentally removed a field from the system and to have it restored would cost us a support fee..
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
BL4U/SELY Review
I am very satisfied with eWay. It's an easy-to-use Outlook add-in that's very smart and helpful when you need to save emails, files, and keep track of deadlines. Great when multiple people need to work with one file - there is a versioning option.
Pros
It is easy to use. It is easy to implemented and it is very user friendly. eWay - CRM is oriented on customer. The support is very helpfull.
Cons
The necessity of frequent updating of the entire eWay, sometimes it gets stuck in the work.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
happy user, happy boss
in our company we use e-Way as an operational database for sales representatives on the go. we have here all the important information about the customer, which we can change and add. traders write down their information from meetings here, which can be well reported.
Pros
Communication with IT support is excellent. we can solve many things immediately by phone or remote management
Cons
each software has its own logic of programming and use and its own nomenclature. at first it was sometimes more difficult to empathize with these words.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Review to eWay-CRM
eWay-CRM is useful utility to manage projects and it's progress. I like it.
Pros
I most like a web version of that utility. For me is more easy to use.
Cons
eWay-CRM like as add-in is for me worse to use, because i mostly must wait to load a data. And in web version, i can't load an emails or documents to some projects.
- Industry: Business Supplies & Equipment
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Good and easy
Very comfortable and easy to use. Saving and assigning email communication to a given project.
Pros
System is in MS Outlook and you don't need another program. Very comfortable.
Cons
Import backup data. Backup duplicate issue. Otherwise relatively problem-free.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
My experience with EWAY
Pros
Everything could be concetrated at one place, you dont need another system
Cons
You need enough computer memory, other case run the EWAY slow.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Experience with eWay
We only use Eway to a small extent of its capabilities. I am sure that it can provide our needs in case of company growth and CRM software requirements.
Pros
Integration of eWay into Outlook.
Easy data transfer between these programs.
Creating Opportunities from Email.
Easy archiving of Mail to Opportunity/Project.
Cons
I'm not aware of a more serious deficiency
- Industry: Shipbuilding
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
BFM review
Extremely convenient to use, store information and documentation
Pros
Convenient ability to search, segment and fill current transactions.
Cons
No email notifications about burning tasks
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Good CRM system
Easy to use, happy with the software and all needed important information about our projects is possible to find in seconds.
Pros
UI is very user friendly. Good filtering.
Cons
Change the price and other fields from the Lead overview chart
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Happy CRM user
Mid level user not had much more than 25% use of the platform and modules but the Company, Contact and Deals modules are very nice.
Pros
Outlook desktop integration and outlook android
Technical support
Cons
lots of updates and at times have to stop work and exit the platform to ensure I don't loose synchronisation
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Good for project business
Good in total. System is stable and works quickly on local network.
Pros
Total, easy and well organized overview of projects. Easy modification to customer needs.
Cons
Entering the data into the system, but this is general issue.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Boosting Productivity with eWay
I am really happy with it, especially since it’s all in Outlook. It’s easy to use, makes saving and assigning emails to projects simple, and I recommend trying it.
Pros
It was easy to use, integrates well with Outlook, and lets me track data from my emails in the CRM.
Cons
It makes Outlook slow at the start and sometimes has issues working with it.
