User Reviews Overview
About BestRx
BestRx offers pharmacies a comprehensive software solution that is highly intuitive and can be customized to meet the unique needs of each pharmacy. This includes many time-saving integrations, first-to-market features and remote...
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- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best value for startup pharmacies
Pros
- simple and clean interface
- very cost effective
- well suited for low volume pharmacies with 2-3 users working simultaneously
Cons
- Not highly customizable compared to major competitors
- does not support simultaneous use of over 5 stations
Response from BestRx Pharmacy Software
Thank you for taking the time to share your feedback! We would invite you to contact our customer support team so we can determine what additional types of customizations would be helpful and how we can best support your pharmacy's needs.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Manager
The best software as compared to the several other's I have used.
Pros
Very easy to use and train people on this system, if something need updating or if we are looking for a new feature they are very responsive and will get it in upcoming updates,
Cons
Charge account management and tracking prescription deliveries in the system is not that advanced but after sometime we get used to it.
Alternatives Considered
Pioneer CollectionsReasons for Switching to BestRx
ease of use and navigation in the system to different features.Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback and will share your suggestions with our developers to identify ways we can enhance the account management and delivery tracking functionality in the future. Thank you for being a valued BestRx customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Best Rx review
Pros
easy customer service and help desk. It was easy to get hold of the computer help desk
Cons
Dual billing and medication database. Prescription billing information of past is very hard to read
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback and encourage you to reach out if we can help with anything. Thank you for being a valued BestRx customer!
Top BestRx Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best rx system
Absolutely very happy and will recommend highly and will continue as long as I am in business
Pros
Ease of use and up to date on new requirements and great reports and faster access to data and faster access to help
Cons
It is getting pricey and some times the updates created little bugs and issues but they do solves them quickly
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. As always, please don't hesitate to reach out if we can assit you. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
very easy and fast to use bestrx software
very good, fast problem solutions and remote fixing same time, anytime, like its speed, very fast
Pros
very easy and fast to use bestrx software.. delivery program for capture sign.. very fast
Cons
not much all works well. there are more features i am still to use actually.
Alternatives Considered
PrimeRxReasons for Switching to BestRx
bestrx is simpler to use and faster .. as you can use keyboard shortcuts vs the mouse with primerx or other softwareResponse from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Pharmacy Software
My overall experience has been generally good. I have been using Best Rx Pharmacy software for 13 years and I have no complaints.
Pros
Best Rx is very user friendly, and the integration process is very quick and efficient with minimal down time.
Cons
The only aspect I dislike is the ability to find a patient by the date of birth
Alternatives Considered
PrimeRxReasons for Switching to BestRx
More familiar with Best Rx and more user friendlyResponse from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. You are able to search for a patient by their date of birth in BestRx. If you contact our customer support team, we would be happy to show you how! Thank you for being a valued, long-standing BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
User friendly software to learn or train other employees
Pros
Workflow, Microsoft base, processing prescriptions is so easy, most used keys are entered key on the keyboard,
Cons
POS does not have the feature to generate reports for OTC items received by date range and supplier name.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our software and customer support team. We are happy to hear that everything is going well so far. We wanted to let you know that BestPOS does have the ability to generate reports for OTC items and sort them by date and/or supplier. Please contact our support team at your earliest convenience and we would be happy to walk you through how to do this.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
One of the best
Pros
I can quickly get a hold of a trained technician and get my issues resolved. This is CRUCIAL when you are in the middle of an issue with 10 other things going on. Thank you for making technical support a priority!
Cons
There are several features I requested that are very important and a safety issue a while back and the developers still have not gotten to it. I feel like this feature is crucial. (I would like the allergy field not to be automatically filled in as NKDA but as a requirement for someone to click NKDA or input the allergy information). The reason for this is liability. If someone comes back and says we dispensed something they were allergic to, then having a hard stop for allergies allows us to legally show we asked for allergy information and it is set in our workflow. Please contact me for further clarification.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback as well and will have a member of our team contact you to discuss them further. Thank you for being a valued BestRx customer!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
BestRx for the Customers
Pros
BestRx connects to customers without leaving the BestRx system. BestRx is letting pharmacy to text with other customers, and letting them request their refills through Phone Apps now. Also, BestPOS is connected to BestRx, so I don't need to worry about the pick-up signature by the customers since it's stored in the BestRx program. Also, it helps me to control my inventory easily since it adds when I receive an order from my vendors. Also, BestPOS is able to connect with Pointy system which helps to bring new customers into this store.
Cons
Because it connects all, such as PDMP, Text, ERx, etc., in one BestRx, it takes long lag time sometimes to check individual patient with PDMP especially. Also, Text sometimes takes long lag time to load the messages and gets the notification.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are glad your experience has been a positive one overall so far. We appreciate your feedback and would encourage you to reach out to our customer support team if you continue to experience lags with text messages and message notifications so we can troubleshoot the issue and assist. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Pharmacy system
Pros
Easy to operate for the most part and great support service
Cons
Hard to go back and check previous pick up date and signatures.
Response from BestRx Pharmacy Software
That you for taking the time to share your experience with BestRx. We are happy to hear that you are enjoying your pharmacy software so far and that it has been easy to use and obtain support when needed. If you are able, please contact our support team so we can gain more information on what you're encountering when trying to access historical data, like pickup dates and signatures. We would be happy to walk you through the easiest/most efficient way to do this. Thank you for being a valued BestRx customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
BestRx Best Software
Pros
Easy to use software with any new comer can easily understand the basics
Cons
some part of COB processing and claim processing
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with BestRx. We are so glad to hear you are enjoying your software so far and that it has been easy to use/learn. When you have time, we would love to hear more about how we could improve our COB/claim processing workflow. Again, we thank you for your review and for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
BestRx Software - The Best Software For Retail Pharmacy
Very happy to have this software, easy to use.
Pros
Best Customer Service with affordable price, user friendly software for pharmacy team members.
Cons
Compounding section need improvements (eg. : units of measure like ml, mg, mcg, capsule, tab next to qty of each ingredients)
Alternatives Considered
Computer-RxReasons for Choosing BestRx
Save montly costSwitched From
LibertyReasons for Switching to BestRx
CostResponse from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback and are evaluating ways we can enhance our compounding functionality in the future. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Easy and effective
Overall our business has grown due to our ability to quickly and efficiently process prescriptions for our patients; they love us!
Pros
Easy and effective method for prescription processing! Best system I have ever used!
Cons
The ability to call for help is also great; the technology and technicians behind it are truly exceptional.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Could not function without Bestrx
Pros
Bestrx makes everything in our pharmacy run smoothly. It is extremely easy to use and train technicians on. They are always on top of the ever changing federal and state requirements.
Cons
Nothing. Because if you have an issue, BestRxx is right there to help you figure it out and they are great at always improving their program .
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We will continue to stay on top of changing state and federal requirements, and minimize the impact they have on your operations whenever possible. Thank you for being a valued BestRx customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
BestRX :Pharmacy friendly PMS with professional and knowledgeable customer support
Pros
Great PMS system and always best, promptly customer service is I really appreciate from BestRx. Any feature recommendation or state BOP requirements are implemented in a timely manner.
Cons
So far, my experience with BestRX is excellent.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
BestRx prescription processing system
Prescription processing is easy. Standard reports are very helpful in management of cash flow.
Pros
Prescription processing is easy. Many of standard reports very helpful. Option to customize reports helps with some management functions. Ability to check inventory levels and values retrospectively is a rea plus. Most PBMs and drugs are already in system and just need "activation" in event we need. Local company.
Cons
Did not enjoy switching from previous software system--but after about 2 weeks was quite comfortable with BestRx system
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Excellent Software
I am very comfortable using Best Rx. It's one of the best ones that I have come across, Having used Opus ISM, Win Rx, Micromerchant, I like Best Rx amongst all of them.
Pros
It's easy to understand and use. Less downtime, easy processing and filling of prescriptions.
Cons
Some of the features and upgrades I could suggest is NDC scanning or tracking feature, which would improve workflow.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We also appreciate your suggestions on how we can continue to enhance our software. We will share this feedback with our software developers. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great software and fantastic Customer service
Great
Pros
Very user friendly and customer service is quick and reliable. Always improving with updates
Cons
Compounding, Cannot print a detailed log or link formula. Quantity on hand of compounding negative
Reasons for Choosing BestRx
worst software, ancien not user friendlyReasons for Switching to BestRx
Price and serviceResponse from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback about the Compounding functionality and will be exploring ways we can enhance this in the future. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
product
Able to safe credit card and charge is more faster than my previous software.
Pros
Able to customized the software to my pharmacy specifications. Frequent update to meet the need of the pharmacy and complaince
Cons
Holding time is becoming longer than usual
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate the feedback about our hold times as well. We always strive to help our customers as quickly as possible and will evaluate how we can reduce wait times wherever possible. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
BestRx Review
Good would recommend to others.
Pros
I like most features offered by BestRx it is very user friendly system.
Cons
Accounts recievable management is not good, customer systems support is not as good as it used to be.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our software and customer support team. We are glad to hear that for the most part, you are happy with the system and are finding it easy to use. If you have any specific suggestions you'd be willing to share with us about our A/R functionality and support team, we will provide an email address you can respond to. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
beckley pharmacy #2 best rx survey
no issues with best rx.
Pros
easy to learn, and like that i am able to speak to a live person when having issues and for the most they are able to fix any issues
Cons
sometimes bill is confusing but nothing that customer service isnt able to explain. maybe would like to get the invoice for payment alittle sooner
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. With regard to your billing suggestions, we would love to speak with you to learn more about what we can do to improve our billing statement/process. If you are willing, please contact our customer support so we can talk through this with you. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
owner n pharmacist in charge
Pros
easy to use n easy to understand n very informative
Cons
nothing at all n every thing is good about best rx
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great product but quite pricey!
I like it but I'm not sure it's going to be sustainable for the future due to ever increasing costs!
Pros
BestRx does a great job of making the pharmacy process smooth and competitive.
Cons
It's a bit pricey, every time they keep increasing the fees making which is driving up the costs of running business.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
bestrx review
great experience
Pros
erx , shiipping integration, delivery module, etc
Cons
invetory or c2 management. nursing module can be better. should have social media marketing. lot of the features are avialable but nobody calls to let us know. it is upon us to find out the features.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We really appreciate your feedback and while we can't do much for your social media marketing, we do have ways to help improve your online ratings through our messaging platform. If you are interested in learning more, please reach out to our customer support team. We are also evaluating ways we can enhance some of the features you mentioned and will continue to work on our customer communication as well! Thank you for being a valued BestRx customer!
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Price
Na
Pros
Customer service and help desk readily available for complexities of insurance coverage plans
Cons
The increased demand for upgrades sometime affect the software systems.
Response from BestRx Pharmacy Software
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
