PioneerRx Reviews

Pros

The best aspect of PioneerRx by far is their customer service (Erica, in particular is great). They are very responsive to help requests, often calling back within minutes of a request. They are willing to spend as much time as needed with you until you are satisfied the issue has been resolved. In the rare instance they are unable to answer your question right away, they will forward the issue to someone who can answer the question and most importantly, they follow through with you.

The PioneerRx software itself is amazing. The software can be customized to fit your workflow. There is a wealth of information waiting to be explored within PioneerRX. There are many ways to leverage PioneerRX to maximize workflow and profitability.

Another positive aspect of PioneerRx is the online community of current users. There are forums for anyone who has questions about how certain aspects of PioneerRX work in a practical setting. There is also a way to upvote requests from users, so that you have some input in how PioneerRX is developed in the future. Being so open to feedback is just another great aspect of their customer service. Overall it is the best pharmacy software I have used, to date.

Cons

There is nothing in particular that I do not like about PioneerRX. I would like the developers of PioneerRx to continue to listen to the community regarding changes they wish to see in Pioneer.

Pros

I started using Pioneer at my new job, and came from using enterprise. Two completely different layouts and it was tough for a couple months to get used to the ease of Pioneer. It was overwhelming at first with all the different screens it can open, but I love that it is not an outdated system.

Cons

A con I have with pioneer is that I have to manually add a lot of the medications sometimes when I am looking for a med to fill.

Pros

Not sure Sales staff loves to talk on their time which is usually bugging you during your busiest timeBut will not work with you on your time table

Cons

Customer service s extremely poorDoesn’t email back Will not work with customer to explain system before purchasing

Pros

PioneerRx has great reports that can be customized to whatever we are needing. This really helps us find pretty much anything that we need.

Cons

We attempted to do a virtual inventory with PioneerRx and it did not work out very well. We had to go back to having a physical inventory.

Pros

- Highly customizable workflow
- granular admin, pharmacist and tech access controls
- Custom Rx Audit report make life easy for desk audits
- DIR estimator
- Profit report can be generated factoring in estimated DIR or GER fees
- Cash pricing estimator based on chain competitors near you
- POS and sale data can be accessed from any workstation & POS integrated within Rx module
- Control medication Perpetual Inventory can be maintained within the software ❤
- Training portal gives admin, a clear view of progress in training for each staff member
- Customer ID info is available at the POS window as well as Pharmacist verification screen
- Create patient profile by simply scanning Drivers License
- PMP data submitted automatically
- More secure since program can run without needing windows admin privileges ( helps prevents unauthorized software program installs )

Cons

- Onboarding & maintenance cost is high compared others in the market. ( worth the cost though )
- Patient profile history could use a search feature instead of filtering
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Pros

Interface and forthought. For the most part everything is intuitive. Operation is practically flawless which is amazing on a Windows platform-very stable. Even though we primarily use in house support, Pioneer is very responsive when called upon. Higher resolution pill thumbnails are much needed-contrast is poor and makes it difficult to read imprinting

Cons

Higher resolution pill thumbnails are much needed-contrast is poor in some cases and makes it difficult to read imprinting.

Pros

The numerous workflow options allow you to customize the workflow to meet your store's unique needs and the customer service supports you every step of the way!

Cons

Conversion from RX30 to PioneerRx was difficult. I do not believe we could have planned any better and still there were problems. After 11 months on PioneerRx we still have to have RX30 access for audit purposes because escripts did not transfer in a usable format.

Pros

I love that its user friendly. You can easily train a new employee on the software. It really opens a lot of doors for better customer care. Also, the Software is constantly improving with updates and new features that really keep you up to date and your pharmacy moving forward.

Pros

Pioneer is easy to use and has great customer service when it is needed. It is windows based so anyone with basic computer skills can work this system and manage it. Pioneer has many great features that covers tons of different instances that a pharmacy or pharmacist/tech may go through or experience

Cons

Screens can sometimes be a little busy. I wish the home screen was a little more efficient. I believe the home screen is a "dead" screen and can be utilized a little better

Pros

The RX filling is so fast and seamless. It is very simple to find what you need and do it.

Cons

There seems to be a LOT going on the screen at one time

Pros

I love the support received. They are always willing to take the time to help and are quick to respond. Pioneer allowed us to streamline and grow our sync program to over 850 patients. Pioneer has allowed us to easily set up perpetual inventory for rx and retail items and order those items automatically instead of using manual processes. The reporting is great. You can really dial in to whatever metric you are looking for.

Cons

The clinical side of pioneer could be much less bulky and more user friendly. (CMRs, goal setting, CPESN, etc)

Pros

ease of use, flexibility, full view of the third party reimbursements.

Cons

can't open more than 1 script in windows at a time. i.e: If I am working on a script, and still haven't finished typing it, then a customer comes and asks for a refill, I can't leave the script that I'm working on as is. I have to "save it" to be able to get out of it. And I can't save it until at least the patient, doctor, drug, sig have been entered.

Pros

The sofeware is very easy to use and can be picked up quickly even by someone that has never worked in a pharmacy setting before. Our pharmacy is always finding new ways to use the software to make our workflow more timely to give our customers a faster fills. The support team at Pioneer is always there when we have questions or concerns. They're super fast to respond to our calls and always friendly!

Pros

This software is much more user friendly than other pharmacy software I've used and I've had experience with 3 other brands. If there is a report you need, Pioneer can generate just about any report you need.
There are other functions such as faxing such reports, merging patients, and ease of "batching" refills to be run. Other software I have used made it difficult to edit prescriptions that had been processed. Editing prescriptions is so easy with Pioneer.

Cons

It can be a bit difficult to navigate at first, until you get used to it. I had to make a lot of changes to make the software look and function how I wanted it to.

Pros

Pioneer is a great software to use. It has so many options available to pharmacies to utilize with their patients needs and several ways to keep up with the state standards. Staying compliant with star-rating is also easy with the notifications that are alerted during the filling process. It makes filling prescriptions easier and more efficient.

Cons

There is not really any thing I could recommend as far as changing because the software is that great.

Pros

I love the color coding for prescription statuses. The tabs are well-organized and generally help me find what I am looking for. I also like the ease of checking inventory in the system because it makes my job easier. The search bank for isurances is also top-notch.

Cons

None, At this time, I do not see any improvements I would consider sharing. I would like to make the font larger on the screen, but that is a function I think I can do.

Pros

The software is very robust, yet everything is still easy to find making it a very intuitive system. New employees have picked it up after only a few days having worked different systems for years

Cons

Updates are almost too frequent. It is very hard to implement updates once you have become accustomed to processing or using the system a certain way.

Pros

I work in a new organization that is continuously growing, adding new specialties, and offering new services. PioneerRx software and staff are innovative and flexible enough to facilitiate our dynamic business model. I am very thankful for the PioneerRx employees who have helped me succeed in using this software to its fullest.

Cons

I would like to see more compatibility with infusion pharmacy (my apologies if this is actually already an available feature, because I would not be surprised if it was and I just missed the memo).

Pros

Pioneer is very easy to use and the ability to search for insurance information on a patient and to search for doctor information is invaluable. Those features save so much time which saves us money. I have worked on several other software systems and Pioneer is by far the best I have used.

Cons

Sometimes trouble shooting for a dual insurance bill can be difficult, but customer support always is available when I need it.

Pros

Can use Excel to import anything needed. Also, if you can use Microsoft Word you can pickup PioneerRx quick.

Cons

There are some weird restrictions in terms of actions and reports, but they do take suggestions for new features.

Pros

I love the great support I get . I love the fact that the program is updated at least weekly . I also love Orbit

Pros

the software is easy to use, self explanatory, and once you learn the ins and outs it is helpful - especially with all the alerts and reminders and workflow aides

Cons

it is not good at warning you when someone else is entering an escript at the same time you are and some of the overrides are difficult but I only have to call tracie to help

Pros

editing on prescription and changing NDCs while reviewing...we could scan rx before we type prescription

Cons

customer service i will give negative rating....they take ages to solve problems...no after hours line....

Pros

Easy to use, Excellent (and immediate) customer service, contains all the features of our last two software vendors at a fraction of the cost, constantly adding new features at user's request, Stable system that literally does everything a pharmacy (even one that sells D.M.E., and does compounding) needs.

Cons

None! This System has no downside.