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About PrimeRx
PrimeRx, developed by Micro Merchant Systems, is our flagship pharmacy management software solution. It automates and manages all core pharmacy functions, offering comprehensive functionality in a logical, user-friendly format that can be customized to meet specific pharmacy needs.
In 2023, PrimeRx received recognition from the American Business Awards (ABA) in the Product Innovation category.
In 2024, PrimeRx was further honored by the ABA award with:
• Silver Award in Achievement in Product Innovation.
• Bronze Award in Healthcare Technology Solution for PrimeRx Value-Based Care Solution.
• Bronze Award in Re-Branding / Brand Renovation of the Year for PrimeRx's Brand Reinvention Journey
PrimeRx pricing
PrimeRx does not have a free version and does not offer a free trial. PrimeRx paid version starts at USD 300.00/one-time.
Starting Price:
USD 300.00/one-time
Free Version:
No
Free trial:
No
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PrimeRx Reviews
Feature rating
5 reviews of 98
View all reviews
sameh
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 22/12/2022
Very Intelligent software
Pros
-ease of use-large database-intellegent inventory management
Cons
No cons.It became very important in my pharmacyI liked it very much
Response from Micro Merchant Systems
Dear Pharmacy,
Thank you very much for a PrimeRx 5-star review on Capterra.
Thank you for your valuable feedback. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.
Please let me know if you need any additional services.
Replied 06/03/2023
Nidhin
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 03/10/2024
Great company
My experience with PrimerX has been decent overall. The software offers a solid range of features that meet many of my needs, particularly in terms of functionality and integration with other tools. The user interface is intuitive, making it relatively easy to navigate. However, I've faced some challenges with customer support, as response times can be slow during peak hours. Additionally, some updates have introduced minor bugs that took time to resolve. Overall, while there are areas for improvement, PrimeRX has provided a satisfactory solution for my software needs.
Pros
Takes time to listen and troubleshoot issues.
Cons
Sometimes, it takes multiple phone calls to get a ticket resolved.
Alternatives Considered
BestRxReasons for Switching to PrimeRx
PrimeRx was modern and overall, much better.Response from Micro Merchant Systems
Thank you for taking the time to share your thoughts about your experience with PrimeRx! We genuinely appreciate your feedback and are glad to hear that you find our software functional and intuitive. It’s great to know that our features and integration capabilities are meeting your needs.
We also acknowledge your concerns regarding customer support and response times, especially during peak hours. We are continuously working to improve our support processes and will take your feedback into account as we strive to enhance our services.
We apologize for any challenges you’ve faced with updates and bugs, and we appreciate your patience as we work to resolve these issues. Your insights are invaluable to us, and we are committed to making PrimeRx an even better solution for you.
If you have any further suggestions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Michele Daniels
Marketing & Communications Manager
Replied 04/10/2024
Brett
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 08/11/2024
converting to Primerx review
It was very shaky in the beginning in 2023but now dramatically improved
Pros
It is a more sophisticated system than what I had
Cons
some of the functionality is very cumbersome
Alternatives Considered
LibertyReasons for Choosing PrimeRx
they stopped the system after 37 years and we needed to find an alternativeSwitched From
WinpharmReasons for Switching to PrimeRx
felt more comfortable with the overall processResponse from Micro Merchant Systems
Dear Brett
Thank you for your feedback! We’re glad to hear PrimeRx has been an upgrade for your pharmacy and that you've noticed improvements since 2023. We’re always working to streamline functionality and make your experience even better. Please feel free to share any specific areas we can improve—your insights are invaluable to us!
Best regards,
PrimeRx Team
Replied 11/11/2024
Michael
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 09/10/2024
Poor performance
The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised.
Pros
The data entry function, the work queue.
Cons
Text and email not working consistently.
Missing multiple messages from 50% of customers.
Offering free shipping and receiving customer complaints.
PMP not functioning correctly.
Control Team unfamiliar with all PMP requirements for different states.
Recurring PMP errors without resolution.
Approximately one hour spent correcting each error.
Inability to calculate for Vet's and specific state requirements.
The system inability to handle compounds
Drug Interaction Checks are not accurate.
No idea when the GSDD is updated or if it is even up to date.
In the beginning Fill My Refill only worked for apple users but not Android.
Response from Micro Merchant Systems
Michael,
Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them.
Your comments have been submitted to [email protected] and escalated to the development team.
Please reach out to [email protected] and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues.
Replied 18/10/2024
Robert
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 15/10/2024
Overall opi ion
Overall they are responsive but lack understanding of some aspects of Pharmacy practice.
Pros
Retail function is great. The compounding functions are worthless.
Cons
Lack of understanding specific functions associated with products chosen and formulations for compounding.
Alternatives Considered
PioneerRxReasons for Choosing PrimeRx
Needed a system that can accomodate Nursing home dispensing and Compounding featuresReasons for Switching to PrimeRx
Price structure was favorable and easier implementationResponse from Micro Merchant Systems
Dear Robert,
Our team is committed to continually enhancing our product, including refining our compounding capabilities to better support pharmacies' unique needs. We’d love the opportunity to work with you to understand the specific functionalities you’re looking for in compounding and nursing home dispensing. With your insights, we can better align our development efforts to meet your practice's needs. Kindly contact [email protected] and ask to be escaulated to the LTC experts.
The PrimeRx Team
Replied 25/10/2024
