User Reviews Overview
About DocuXplorer
Save your team time and frustration while limiting risk and exposure by going paperless and automating redundant data entry tasks. Achieve your business process goals with expert guidance and intuitive, easy-to-use tools, so your...
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- Used Daily for 6-12 months
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Review Source
Excellent for document management
The product is very intuitive and easy to use.
Pros
It has a friendly interface in Spanish and has a customizable and easy-to-use format. the file printing driver is especially interesting
Cons
What I can say is that technical support is only available in English and Spanish only if you are a primium user.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Review of Docuxplorer
Archiving and Metadata management are the reasons for client's purchase of the product. Clients that are using the product are satisfied.
Pros
It is a software that I call biggest game changer as far as getting the same quantity and quality of results for desired management information in Archiving and metadata management. The ability to integrate Microsoft Office documents, accept all electronic files, flawless file imports makes it a software that is taking us to paperless office data banking.
Cons
The use of workflow details and SMS alerts is something we are anticipating will happen soon
Alternatives Considered
LaserficheReasons for Choosing DocuXplorer
Not good enoughSwitched From
DocuWareReasons for Switching to DocuXplorer
Later discovered that those using it wished they had the choice of Docuxplorer at the time of purchase.- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Ease use of DocuX
Super great service, but we may not take enough of our time to explore completely the software and add better way of working.
Pros
the service, easy to use and to teach to our employees
Cons
the visual look of the program. It's not look up to date with more bright color.
Response from DocuXplorer Software
Thank you so much for sharing your experience with us! I'm happy to hear you've had a good experience with support and training your employees. The latest version of the software offers a selection of display skins, so you can select a color and design that fits your style. Your Success Coach will be happy to show you how to do this and review your usage and see how you can get even more value from the software. Thank you again for taking the time to share with us!
Top DocuXplorer Alternatives
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Legacy User ... of a great always improving product.
Have been using this system since it started. I have tried others and have always returned due to the ease of use and easy integration into my work day.
Pros
Easy to use, works with any scanner, creates quality pdf documents without Acrobat
Cons
getting older version files into new software required a lot of assistance.
Reasons for Switching to DocuXplorer
They did not fit into my workflow or budget as well- Industry: Warehousing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Established, Mature, and a Fantastic Value
Our companies have been using DocuXplorer as a primary document management system running on-premise for around 20 years. Throughout this period I have watched the software evolve, supporting future operating systems and adding in new useful features all while sticking to its fundamentals as well as providing the same, high-level support that's only available from smaller businesses. If the feature set meets your expectations, I can assure you of its reliability!
Pros
DocuXplorer is a very affordable, easy to use, and powerful solution for managing documents and files with an excellent support team that has your back. By mimicking the file tree concept from Windows, DocuXplorer is extremely easy to navigate. Folders can be organized using "index sets" that allow you to set customizable fields such as integer, date, text, version, and more. Support for scanners requires no additional drivers or software to use and the search function is lightning fast. Scanned documents are stored as TIFF files which allows for small file sizes and a host of editing and markup tools similar to Adobe Acrobat. Printing or sharing documents via export or email can be done in just a few clicks.
Cons
Restoration and archival tools would be a vast improvement for on-premise administrators. Occasional issues with server to client communication resulting in cryptic error messages presented to users. Please note that an on-premise DocuXplorer solution requires high-speed local network access - it will not run over a VPN or any other platform other than Windows.
Response from DocuXplorer Software
Thank you so much for taking the time to share your insights and experience working with the DocuXplorer team for over 20 years! I’m happy you’re satisfied with our evolution, expanding into automated business processing and utilizing the latest technology. Concerning restoration and archival tools, DocuXplorer offers granular restore capabilities on the cabinet, drawer, and even document levels. Many clients utilize our Secure Backup service for a hands-free approach to this. I’ll be happy to share more information to perform this on-prem. And you’re right, by providing taxonomy services we ensure data is organized efficiently, providing fast access no matter how large the system gets, avoiding the need for an archival process. When it comes to a remote connection, while we do have clients utilizing VPN successfully, we’ve seen the best results from RDP services as documents and data are never transferred, providing speed and security.
All my best, Allie
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A great product with lots of purpose
I have used DocuXplorer for 15 years or so. I have confidence in the company and the people working with the company and would not move to another system.
Pros
Support is amazing when I have a problem as they are just one email away.
Cons
I have an older system and there are times that it runs slowly although this usually can be remedied by support.
Response from DocuXplorer Software
Hi Penny,
Thank you for 15 years of partnership! We appreciate and value working with you and supporting your business goals. We look forward to iterating on your core business processes, improving efficiency, and lightening your team's manual task load.
Thanks!
Alli
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Robust and Secure Document Management
Pros
DocuXplorer has great flexibility in designing document metadata. We store all sorts of disparate documents: employee personal info, technical/mathematical, hardware manuals, etc. The metadata for these are markedly different, requiring their own taxonomic definitions.
Cons
It took a while to get comfortable with the user interface. Also, the Windows client software is sluggish when used through our VPN.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Great organizational tool
Pros
Ease of use for the end user, having all of my files in a digital format that makes it extremely easy to find and store
Cons
was a little difficult to set up by myself and it required support from DocuXplorer staff, but the support was super easy and timely to get and everyone was very helpful
Response from DocuXplorer Software
Hi Jeffrey,
I'm happy you find the software easy to use and see value from quickly locating your business records. It's great you've taken advantage of working with our support team and got the assistance you're looking for. So you're aware, you can do even more with DocuXplorer beyond just locating records! You can standardize business processes and automate manual steps. This frees up time, improved team training, lowers operating costs and enables you to scale. Your Account Advocate, Sara, can take a look at your most time consuming document based process and free up time and improve accuracy by automating it in DocuXplorer!
All my best,
Allie
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Support Assistance
Pros
Steven provided excellent support during my upgrade. He worked with our IT to make sure installation was accurate and that I had minimal disruption.
Cons
Honestly, it fits all my needs. There is nothing that I dislike.
- Used Daily for 6-12 months
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Review Source
It is very good, it facilitates all my documents, I accelerate and I help a lot in my work I...
good
Pros
The best thing of all is that I organize my files and documents in an instant, the good thing is that it also uses several languages and is easy to use, I recommend it
Cons
good until the moment they have not given me any kind of problem I do not have something bad to say this program yet
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Satisfied DX User
Pros
The users are very satisfied with the DocuXplorer but in my position as IT Manager, I appreciate the great support.
Cons
Nothing comes to mind. We have used DX for many years and the employees are very comfortable with how it works.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Or experience with DocuXplorer
Quick access to documents.
Pros
Excellent, friendly and timely support. Support was accurate and to the point.
Cons
For us it was a bit of a steep learning curve.
Response from DocuXplorer Software
Hi Tsale,
Thank you so much for taking the time to review DocuXporer! I'm happy to hear you're satisfied with the level of support you've received. As is the nature of a flexible document management system, it does take time to fully understand your team's needs and how to translate that into scalable business processes using DX. I hope you've taken advantage of our taxonomy services which will help you meet best practices and get the results you're looking for quickly. I'll ping your account manager to touch base with you.
All my best,
Allie
- Industry: Mechanical or Industrial Engineering
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Accounting's View
Overall I think DX is a nice software. It is easy to use, we are able to use it with our accounting software, and the DX team is very friendly and helpful.
Pros
Integration was rather easy. The technical support team is very knowledgeable. The product is easy to use and has nice features.
Cons
We wish that there were excel/csv capabilities for reporting. Being able to pull the files into a single document for analytical purposes would be helpful.
Seems like there are some bugs within DX...we get error messages from time to time, and sometimes DX freezes up on us where we have to end the task and restart it.
Response from DocuXplorer Software
Hi Kim, Thank you for your review of DocuXplorer. I'll be sure to share your compliments with our support team! I'm also happy to share that you can indeed generate reports right from the library or search window. Just go to the Document List tab and select Export Display. Reach out to [email protected], and they'll show you how to utilize this tool for your specific use case. I hope you find a lot of value using this feature. Concerning any error messages, please alert [email protected] when this happens so we can remedy any issues.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Docuxplorer is the best
We love it!
We have been with Docuxplorer for many years!
This software and their customer service is great.
Pros
The most thing that I like about Docuxplorer is the ease of the software on the users. The management and the layout of the software isn't complicated at all. Our company uploads all kinds of files into this software and the organization of these files are pretty much taken care of by docuxplorer.
Cons
The one feature I wish that could be implanted or looked at further is the capabilities to do remote scanning using remote computers. When having offsite computers we wish that the user can use their own scanners while remoting into their computer at their office.
Response from DocuXplorer Software
Thank you so much for sharing your experience with us, William! I'm happy to hear your staff finds it easy to use, and you're able to add and find all document types. I'm happy to share that we do indeed have remote scanning abilities. Just email [email protected], and they'll help you set this feature up. It sounds like it will be beneficial for your team! Thank you again for taking the time to share your insight.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Didn't expect to get so much from a DMS
Awesome team and complete product - great experience from when we started our research to when we became a client - through to our quarterly checking and support.
Pros
The fact that you get unlimited users and all the features - made understanding pricing easy and we saw ROI quickly.
Cons
I stopped hearing from employees as much as before we switched - they didn't need me to help the with this tech at all...
Reasons for Switching to DocuXplorer
Price, product, team and overall experience.Response from DocuXplorer Software
Thank you so much for sharing your experience, Adam! We are very happy to hear your business is benefiting from the value of document management. We strive for a consistent experience from educating you about the product through implementation, getting your team on board, and continued success down the road. As always, our support and success team is here when you need us. Thanks again for taking the time and sharing your feedback!
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Document Storage
This software offers a number of features and benefits that can help you and your team members collaborate effectively on projects, communicate easily with one another, and even import and organize files. During this Covid pandemic we haven't had any interruption in our business thanks to DocuXplorer all our employees have remotely access to the files and documents to work from home.
Pros
The program is easy to use / storage and when looking up documents in different folders.
Cons
Document retention / Disk space does not automatically compress after deleting documents you will need to do a claim disk space process.
Response from DocuXplorer Software
Thank you so much for sharing your insight on using DocuXplorer. I'm happy you're benefiting from the ability to collaborate effectively, stay organized, and work remotely without interruption. I looked into our process for document deletion and reclaiming unused drive space in the database and learned that this is common practice for databases. When items are deleted, they are not removed from the system but rather are left as space to be overwritten by something else. On a day-to-day basis, this doesn't impact the performance of your system as another file will quickly take the place of the deleted file space, but if you do a mass deletion of files, you may benefit from running disk cleanup to reclaim large amounts of space. If you do experience any issues with the speed, our support team is happy to find a solution; just email [email protected].
- Industry: Government Relations
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Docuxplorer
Overall time saved not having to sift through physical documents has really been the key advantage to using Docuxplorer.
Pros
Docuxplorer is a great way to securely organise and manage any type of digital document. It handles the retrieval of these documents in a smart way and allows for a lot of customisation around this too.
Overall the software has saved us a lot of time by not having to search through filing cabinets and this has especially been useful with more staff working from home over the last year or so.
Workflow inside docuxplorer is also very useful and there are other powerful integration features should you desire to take advantage of them.
Cons
Installation was fairly straight forwards but consideration is needed in order to scope this out correctly for your environment.
Workflow is good but does have a steep learning curve and could be tricky for non IT literate users to understand. Perhaps a new more simplified UI / workflow builder could be something to consider in future versions.
Response from DocuXplorer Software
Thank you so much for taking the time to share such a thorough review of DocuXplorer! It's great to hear that it's helping your team save time and remain supported even while working remotely. I appreciate your insight on the workflow designer. Workflows can be as simple or complex as you need, and we developed the designer to meet various experience levels. DX comes with a library of pre-built workflows for your most common use cases, like approvals, reminders, and digital signatures. You can also create fully customizable workflows yourself or work with our experts to ensure you have the most streamlined processes. Thanks again for sharing your insight! - Allie
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
DocuXplorer is great!
DocuXplorer has been great. We use it daily. We have had [SENSITIVE CONTENT] helping us with customizing the program to work with our other major program. I love how helpful your team is and DocuXplorer really does help organize our paperwork.
Pros
I love how easy DocuXplorer is to use. We have been working with DocuXplorer to customize how the program works best for our company. The staff is great to work with and when we run into issues they are always on top of it!
Cons
The document search is harder to use than I would like. I wish you could have it work more like a search engine on the Internet.
Response from DocuXplorer Software
Thank you for the great feedback! We love to hear when DocuXplorer is a success for organizations like yours. DX offers various ways to search for documents. Our OCR technology allows for full-text search, similar to the experience of a web search. You'll get the most accurate results when performing a Search By Field query. Your Success Coach will be happy to review various search techniques and find the most efficient process for you. Just email them at [email protected]. Thank you again for the kind words and your insights! - Allie
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Dennis W. Homolka CPA docuxplorer review
Overall my experience with docuxplorer has been good, thats why i continue to use it for all these years!
Pros
reasonable price, ease of use, nothing price comparable out there that i have seen
Cons
the one thing ive always disliked about the software is that you cant export partial information to another computer, file by file, its an all or none deal. for example when i was in the hospital i wanted to see specific tax return files so i could review them and the backup documents. they had to instead print everything out and my wife had to lug the files back and forth from the office to the hospital. if we could have copied individual files this would have been very convenient.
Response from DocuXplorer Software
Hi Dennis,
Thank you for sharing your experience using DocuXplorer. I'm sorry to hear you're in the hospital. It sounds like it isn't slowing you down! Our Success Team will be reaching out to help you quickly export the necessary files. With DocuXplorer, you can export a single file, a particular group of files, or everything. It's not an all-or-nothing process. We'll be happy to show you how.
Additionally, you can access the files remotely without exporting them at all. Thank you for your years of partnering with DX. We look forward to many more years working together.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Document Storage Software
Time saving and efficiency.
Pros
Since starting to use this product, which was very inexpensive to buy, my boss has been incredibly impressed at how quickly I can find the documents that he wants to see, no matter how many years previous. Instead of having to run to the archive room, just a couple of clicks and I have it for him. DocuXplorer makes me look very efficient.
Cons
I really can't think of anything I would change about it.
Response from DocuXplorer Software
Thank you so much for the kind words and insight Liz! We're happy to hear DX is saving you time and helping with efficiency. DX also offers a ton of tools to go beyond just document storage and actually help with automating recurring manual tasks and processes. Your dedicated Success Rep will be happy to learn more about your day-to-day activities and suggest ways DX can carry more of the load. I'll put you in touch!
- Industry: Mechanical or Industrial Engineering
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Simple and Easy to use
Its nice with multi-companies, to have one place to retrieve documents. The support is amazing, you can call and talk to a person, and that same person can help you!
Pros
We are now using QR codes to scan our documents, this catalogs everything for us! We do not need to manually save files in specific locations.
Cons
When capturing info from a scanned document, if the scan goes in crooked(which happens all the time), there are some problems scanning. If there were a way to straighten documents before capturing data/text, that would make this feature even better!
Response from DocuXplorer Software
Hi, Dan! Thanks for sharing your experience with DX! That's wonderful you're getting good use out of the QR code reader and automated indexing. QR codes should be readable at any angle, but you may run into OCR issues with lines of text that are not straight. That said, DX has a feature to automatically straighten a document when scanned into the system. Our support team will be happy to troubleshoot with you. Please send us an email at [email protected] or give us a call to help streamline your process even more.
- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
DocuXplorer changed the process and increased efficiency and profit greatly.
I look back at purchasing Docuxplorer as one of the best investments we have ever made for the company.
Pros
That all types of information going back to 2005 is available immediately. That includes machine manuals, payroll, vendor invoicing and a huge amount of other type documents. Some are in protected areas that only certain people can have access to.
Cons
There is nothing that doesn't help us stay efficient and profitable.
Response from DocuXplorer Software
We're so happy to hear that DocuXplorer has had such a positive impact on your business's efficiency and bottom line. It sounds like you're making good use of your user permission settings. Thank you so much for taking the time to share your experience with us.
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Document Storage
Ok seems to meet our needs.
Pros
The way you can organize and store documents
Cons
Does not have a good archiving feature to easily exclude files from daily backups.
We need to use OCR for indexing our daily documents.
Response from DocuXplorer Software
Hi Ernie, Thank you for sharing your experience with us. DX comes equipped with OCR technology to automate the indexing of your documents. Email you success coach at [email protected] and they'll be happy to show you how to utilize this feature. Concerning excluding archived documents from your backups there are a few ways to do this. We also offer a fully managed secure backup service that only backs up what has changed, keeping your backups fast and efficient. You Success Coach can help you with this as well.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
DocuXplorer Peer Review
I cannot say enough about the service. They have been a pleasure to work with for over 13 years now.
Pros
It is easy to implement, use and manage.
Cons
The only con I hear from some of our users is that we have it set in a very standard "tree" format but that was set operationally and compliance wise for a reason and works great for those users.
Response from DocuXplorer Software
Hi Rhonda! Happy to hear you've found DX easy to implement and are getting the benefits of organizing and managing your documents for 13 years and running! I'll be sure to pass on the praise to our support and success teams. Yes, the tree format is the tried-and-true classic for digital organization. Still, as long as you're tagging your records with indexing information, users can stick to searches and avoid navigating the tree altogether. If anyone needs help, you can always reach out to your success coach via [email protected]. Thanks again! -Allie
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Docuxplorer Experience
Great experience with Docuxplorer to handle the office document and easy to search and edit the existing document details.
Pros
Document Management and Easy to access the stored data, Workflow actions about the reminder of document expiry.
Cons
Still some features need to add in workflow reminders.
Response from DocuXplorer Software
Thank you for your review of DocuXplorer, Mohamed! We greatly appreciate client feedback and insights. I'm happy to hear you can easily access your stored documents and process them with workflows. DX is continually evolving to meet our clients' needs, so please share your feature requests with [email protected]
