User Reviews Overview
About FieldInsight
FieldInsight is a cloud-based job scheduling solution designed for small and midsize electricians, plumbers and HVAC trade service professionals. It features job scheduling and management, mapping and navigation and customer...
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- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
The staff is very helpful and knowledgeable
Pros
easy layout and customizeable, friendly staff and they don't leave you hanging when asked a question the price doesn't break the bank and they are growing with technology they are constantly make improvement to their products.
Cons
They are in another country so the time frame is off but that is not a deal breaker because they have a chat bubble
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
My Customers LOVE FieldInsight
We were trying to get a handle of our maintenance contracts and deliver a professional service to our clients. FieldInsight has helped us do exactly that. Our customers LOVE FieldInsight. Our contracts are running smoothly and we are on top of everything.
Pros
Asset Management and Preventive Maintenance. FieldInsight makes it so easy to manage our contracts and assets. We know exactly where we are at and what is left to be done
Cons
The set up time and effort seemed immense but the staff were always there for us. Now that we are set up I can see exactly why we needed to be set up correctly and why it took the extra time.
Reasons for Switching to FieldInsight
Ease of use, FieldInsight did much more that the other products, but somehow it is easier to use. Professional staff they really took the time to get to know us and have always been there for us.Response from FieldInsight
Thanks Brad, it was great working with you and the team. We are glad our Asset & Preventive Maintenance scheduling and reporting helps keep the team organised and that your customers can get all the data/reports they need.
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
The flexibility without the expense
Overall fieldinsight have always offered the ultimate flexibility and what I love with them is that they can develop and customise the system, I trialled many other systems, they were either limited in what i could change or way too expensive or too complicated.
Pros
The flexibility of the program - when we hit a roadblock fieldinsight team are great at offering a work around or adding as a new implement, offering customisation on a great monthly plan
Customer service is awesome
asset management
Cons
Only minor things, such as the consistency of where buttons are located or job search function for ongoing jobs/adding a job number to timesheets on mobile versions. Scheduler view is pretty easy and more versatile. Would love if the inventory system could be a bit more sophisticated with incoming and outgoing.
Alternatives Considered
SimproReasons for Choosing FieldInsight
Tradefy was too limited. Arflow was too complicatedReasons for Switching to FieldInsight
overall usability, cost and customisation on forms, jobs, project handling, as well as the potential for using this system for our parts department.Top FieldInsight Alternatives
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I know it is the best priced and most configurable software of its type in the market.
Excellent Australian made and supported software! Support Australia and get yourself an excellent asset management software.
Pros
Is overall features but also its configurability
Cons
Not enough people benefitting from its use!
Response from FieldInsight
Thank you Rod, we pride ourselves on being a flexible solution for complex field service and asset management/maintenance workflows (across various industries).
Every business is unique so we ensure our customers have the time and attention to fully adopt FieldInsight in to the business quickly and efficiently.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Field Insight from Scratch
Pros
The ability to customize everything to our industry.
Cons
Working with so many aspects of a business and trying to implement the system was slightly complicated because everything could be so customised.
The Xero integration not having two-way payment integrations was also a bit of a downer.
Reasons for Switching to FieldInsight
The service provided by [SENSITIVE CONTENT] our initial contact with FI was outstanding. Her follow-up service has also being super prompt and she's always happy to try and help us improve our workflows and processes.Response from FieldInsight
Hi Nikita, thank you for your feedback on our customer support, our team loved working with your team.
Our flexibility and customisations are a blessing as it allows us to cater to many workflows/industries; we have now implemented more structure to our implementation approach to ensure complexity is managed better.
And I am happy to report we now have a 2-way payment integration to Xero - we try and meet as many needs as possible and happy to take on new requests or customisations that fit our feature roadmap.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
FieldInsight is by far one of the best programs on the market
The after sales care is amazing & almost everything is customizable to our business.
If something hasn't been developed, they are willing to develop it if you need it.
Pros
The ease of job scheduling, job tracking & the ability to link multiple accounting program accounts is an essential part of why we chose FieldInsight over the other programs on the market.
They offer full comprehensive training & have a great chat service for troubleshooting.
Cons
The product inventory tracking is very basic & could be improved.
Alternatives Considered
SimproReasons for Switching to FieldInsight
The customizability of the program & the ability to run dual accounting program accounts.Response from FieldInsight
Hi Robert, thank you for your feedback. First of all, we love working with motivated businesses looking for systemisation and automation for their Operational workflows - it makes our job easy!
We are working on our inventory module and constantly looking to save more hours and steps in busy workflows.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Top quality of customer service, and great features
I am enjoying the features that make my job easier and much more organised but need to know much more about all the features
Pros
Out standing Customer care any training, they are absolutely helpful to set you up , train you and your team to get you up and running.
Cons
There is 1 major negativity that is mobile app, they don’t have an actual app, it is an kind of app over browser with small text , and the other minor weekness is the theme of the desktop and the app is purple and cannot be changed.
Response from FieldInsight
Thanks for the feedback on the mobileapp and styling/themes. We will take this through the to Product team for review.
We add new features weekly as we know problems dont stand still and there is always opportunity to save more time and optimise workflows further across end to end asset management.
We look forward to working with your team.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Fully customisable system with fantastic support
Really good experience. Very impressed with the development team and the support we have received
Pros
We have been able to work in parts of our OH&S system into day to day operations as part of the system which is fantastic.
Cons
The scheduling requires some changes to better fit our business but is fine over all
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Field Insight
We are saving so much time by using Field Insight. Previously our service reports would be handwritten by our technicians, then brought back to the office for me to then re-type out, and send out to customers. We are a small family run and owned business, and we have now gained our weekends back as we are not spending hours upon hours entering in jobs and invoice. Everything is now done on the spot when the job is completed. We are also getting paid quicker, which has improved our cash flow.
Pros
The features that are most impactful is that we are able to complete service reports and invoices at the time that the job is completed, rather than waiting and having to enter them when we get back to the office. This means that we are getting paid quicker, and not wasting precious time on administration work. The valuable technical support that we have received throughout the set up of the software has been incredible. It has integrated really well with our MYOB accounting software.
Cons
The initial set up process took quite a while before we were able to go live and start using the software. It took a little bit for us to get our head around the software, however once we did, and once it was integrated with our accounting software, everything has been a breeze.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
great software
Pros
I have watched this company grow and I can say they are constantly improving their software daily and keeping us up to date on their next launch which I think is great they respond quickly and don't leave you hanging like some software do
Cons
cant find any likes just have to use the software they are all about the same but very different in layout
