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About FieldInsight
FieldInsight is a cloud-based job scheduling solution designed for small and midsize electricians, plumbers and HVAC trade service professionals. It features job scheduling and management, mapping and navigation and customer management and communication within a suite.
FieldInsight enables technicians to see exact locations and driving distances of their day-to-day jobs on a single map. When scheduling a new job, the address is verified and pinpointed on Google Maps once entered into the system. The mapping feature can also work as a navigational tool in the field when supported by a smartphone. Mobile phone access also allows technicians to communicate with customers by using one-touch SMS messages to notify customers of updated ETA or other changes.
FieldInsight enables technicians to pull up customer contact information from the schedule. Once the contact info is found, pre-written messages can be customized, finalized and sent to the customers.
FieldInsight pricing
FieldInsight does not have a free version but does offer a free trial. FieldInsight paid version starts at $86.00/month.
Starting Price:
$86.00/month
Free Version:
No
Free trial:
Yes
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FieldInsight Reviews
Feature rating
5 reviews of 10
View all reviews
Derrick
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
5
Reviewed on 12/12/2017
The staff is very helpful and knowledgeable
Pros
easy layout and customizeable, friendly staff and they don't leave you hanging when asked a question the price doesn't break the bank and they are growing with technology they are constantly make improvement to their products.
Cons
They are in another country so the time frame is off but that is not a deal breaker because they have a chat bubble
Brad
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 07/10/2021
My Customers LOVE FieldInsight
We were trying to get a handle of our maintenance contracts and deliver a professional service to our clients. FieldInsight has helped us do exactly that. Our customers LOVE FieldInsight. Our contracts are running smoothly and we are on top of everything.
Pros
Asset Management and Preventive Maintenance. FieldInsight makes it so easy to manage our contracts and assets. We know exactly where we are at and what is left to be done
Cons
The set up time and effort seemed immense but the staff were always there for us. Now that we are set up I can see exactly why we needed to be set up correctly and why it took the extra time.
Reasons for Switching to FieldInsight
Ease of use, FieldInsight did much more that the other products, but somehow it is easier to use. Professional staff they really took the time to get to know us and have always been there for us.Response from FieldInsight
Thanks Brad, it was great working with you and the team. We are glad our Asset & Preventive Maintenance scheduling and reporting helps keep the team organised and that your customers can get all the data/reports they need.
Replied 01/06/2022
Zsusie
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 19/10/2021
The flexibility without the expense
Overall fieldinsight have always offered the ultimate flexibility and what I love with them is that they can develop and customise the system, I trialled many other systems, they were either limited in what i could change or way too expensive or too complicated.
Pros
The flexibility of the program - when we hit a roadblock fieldinsight team are great at offering a work around or adding as a new implement, offering customisation on a great monthly plan
Customer service is awesome
asset management
Cons
Only minor things, such as the consistency of where buttons are located or job search function for ongoing jobs/adding a job number to timesheets on mobile versions. Scheduler view is pretty easy and more versatile. Would love if the inventory system could be a bit more sophisticated with incoming and outgoing.
Alternatives Considered
SimproReasons for Choosing FieldInsight
Tradefy was too limited. Arflow was too complicatedReasons for Switching to FieldInsight
overall usability, cost and customisation on forms, jobs, project handling, as well as the potential for using this system for our parts department.
Rod
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 08/12/2021
I know it is the best priced and most configurable software of its type in the market.
Excellent Australian made and supported software! Support Australia and get yourself an excellent asset management software.
Pros
Is overall features but also its configurability
Cons
Not enough people benefitting from its use!
Response from FieldInsight
Thank you Rod, we pride ourselves on being a flexible solution for complex field service and asset management/maintenance workflows (across various industries).
Every business is unique so we ensure our customers have the time and attention to fully adopt FieldInsight in to the business quickly and efficiently.
Replied 25/05/2022
Nikita
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 18/11/2021
Field Insight from Scratch
Pros
The ability to customize everything to our industry.
Cons
Working with so many aspects of a business and trying to implement the system was slightly complicated because everything could be so customised.
The Xero integration not having two-way payment integrations was also a bit of a downer.
Reasons for Switching to FieldInsight
The service provided by [SENSITIVE CONTENT] our initial contact with FI was outstanding. Her follow-up service has also being super prompt and she's always happy to try and help us improve our workflows and processes.Response from FieldInsight
Hi Nikita, thank you for your feedback on our customer support, our team loved working with your team.
Our flexibility and customisations are a blessing as it allows us to cater to many workflows/industries; we have now implemented more structure to our implementation approach to ensure complexity is managed better.
And I am happy to report we now have a 2-way payment integration to Xero - we try and meet as many needs as possible and happy to take on new requests or customisations that fit our feature roadmap.
Replied 25/05/2022
