Synerion Reviews

Pros

This software allowed control working hours , vacation , day sicking . It is very helpful for company administration .

Cons

Some time when you have make enter at system it is miss at Synerion .

Pros

Synerion is very user friendly which was one of our key requirements. We have many employees who do not use technology and they are proficient with the mobile app with minimal to no guidance.The sales team was very kind, their demos were very relevant, and they worked with us to do not 2 or 3 but 4 live demos before we committed. But the system implementation process was outstanding - the assigned project manager was extremely knowledgeable, had valuable recommendations, and was there to answer hundreds of questions any time day or night. We love that the system is designed to make managers more efficient by using the Control Panel to complete tasks and move on with their day.It is very important to us that Synerion continues to improve and collect feedback from customers. As an example, it would be very helpful for managers to see under the Attendance the remaining days of the pay period so they can easily see who maybe reaching overtime if they have planned PTO towards the end of the pay period (we as a company include paid PTO in Overtime calculations).The reports are very useful and customizable, but it would be great if Synerion does a deeper training on the data tables and how to write formulas for admins that are more IT savvy and prefer to learn how to do it on their own rather than requesting support with report writing.

Cons

A major enhancement request for us is the ability for employees to enter Absence Requests for the current day without having the ability to edit their own timesheet or schedule. We would also like to see the Attendance screen enhanced with columns to show the Paid PTO time along the Paid Attendance and a column to sum the total paid - it will allow managers to simply confirm their employees are being paid for the appropriate number of hours in one screen. This request would need to be mirrored for self-service.

Alternatives Considered

WorkForce Suite, Time and Attendance and Replicon

Reasons for Choosing Synerion

The system was hard to use, very unfriendly, not customizable, didn't have mobile features, and we became too large for it.

Reasons for Switching to Synerion

Synerion compared very closely to SAP Workforce Software which is what our parent company had originally chosen. After further comparison, we decided on Synerion because of the fact that they implement and support their own product rather than outsourcing.

Pros

Their customer service is exceptional. They are very dedicated to their customers.

Cons

Nothing to say here. Everything has been great !!!

Pros

The absence request system drew us in as we liked the audit feature of the approvals. It does not work properly.

Cons

The absence request system and subsequent accrual tracking.

Pros

Easily used on a daily basis, customer service on questions is a one on one meeting with an expert on their product, always looking to improve their product, and webinars often to cover any changes they make in their product.

Cons

I did not have any least liked concerns about the product because it was implemented easily and fixed a big opportunity in our hourly payroll punching and reporting.

Alternatives Considered

Patriot Payroll and Paylocity

Reasons for Choosing Synerion

EPC could not keep with hours correctly and if an employee missed a punch you had to recreate a whole new card.

Reasons for Switching to Synerion

Customer service responded quickly and made us feel important and that our concerns and needs could be met using their product.

Pros

How much time we save by using this application which in turn makes of save a lot of money because of the time it takes & the errors in data entry that we used to make when doing the pays manually.

Cons

We have been using this application for almost 10 years & I am able to say that the experience as gotten better & better because of the improvements that they have made throughout these 10 years. So, I really have nothing negative to say

Pros

There were several aspects of Synerion that I found impressive. Firstly, I appreciated its comprehensive functionality for workforce management. The software offered a wide range of features, including time and attendance tracking, scheduling, labor costing, and employee management. This all-in-one solution was highly beneficial for businesses seeking to streamline their workforce processes and improve operational efficiency. Additionally, Synerion's ability to integrate with other systems and software was a significant advantage, allowing for seamless data exchange and increased automation.

Cons

One aspect that I liked least was the user interface. While functional, it could have been more visually appealing and intuitive. Navigating through the software and accessing certain features required some familiarity, which might pose a learning curve for new users. Enhancing the user interface's aesthetics and usability could have made the overall experience even more enjoyable.

Pros

I had an excellent experience with Synerion thanks to their amazing customer service. They were prompt, attentive, and resolved the issues I had. The product itself has a lot of features making it one of the best choices in the workforce management software category.

Cons

I found the user interface to be quite disappointing. Navigating through the software is a struggle, and accessing specific features requires a certain level of familiarity which proved to be a steep learning curve for me as a new user.

Pros

I like how fast it is to provide the answers I need. For instance if I am searching for my schedule 3 months from now, I can easily find and confirm to the one I have received in my emails.

Cons

Synerion can be hard to understand especially when it comes to explaining the total number of hours.

Pros

it is really easy to use , no lag so no delay in my daily routine

Cons

I would'nt find anything important, maybe the lack of automatism when an employee make a mistake to record the time he start working

Pros

User friendly and web based, so it works on any device.

Cons

Doesn't show the current time before punching in/out

Pros

The software is pretty customizable. We have various types of employees with many different schedules. We found this to be pretty straight forward to set up and utilize.

Cons

There are a couple of things that we had to work around but for the most part, it works for our company.

Pros

I personally like the time clock, and that was the main reason that we picked Synerion. Also because most companies that we researched were American, and we wanted a Canadian company.

Cons

I have not come across anything about Synerion that I don't like!

Pros

Synerion system is extremely user friendly. The implementation process is fairly quick and went extremely smooth for us. The employee self service request for vacation/time off has significantly reduced the amount of paperwork and is a feature I would recommend for any company looking to reduce paperwork. Going from handwriten timecards to employees using key fobs to punch in and out of work has also drastically reduced the manual work load.

Cons

There is nothing negative I can write about Synerion. It is a very user friendly program that even the not so tech savvy individual could use.

Pros

easy to use, the guide explains well, easy to understand and to find

Cons

Nothing, I have nothing negative to say about the system

Pros

Easy to use and learn. Great way for employees to use the system on any computer, plus allows for mobile punches. Mobile is a nice feature when employees are not working in the office. The geo-location is nice to make sure they are at the correct location when clocking time. The reports are good and easy to use

Cons

It would be nice if the software allowed you to create the payroll as well (removes taxes and includes hourly rates).

Pros

I loved that Synerion was so easy to use for onboarding!

Cons

Nothing! It was a great experience and a great product.

Pros

Training videos are very helpful. The system is very easy to use and i was able to figure out a lot of things on my own. When i do need help the support team is extremely helpful and responsive.

Cons

The scheduling system is a bit cumbersome. The fact that I need to always do the mass copy, and then remember to go back and remove the stat days, is not ideal. And if we forget, the stat days have problems. Weekly automatic schedules would work much better for us.

Pros

Complete control. We now have visibility of our work force which is saving dollars! The system is easy to use once you play around with it. I highly recommend watching all the videos - there are various features that save you time, but without watching the videos you likely wouldn't see them.

Cons

The system cannot automatically generate punches (for salaried employees we only want them to clock in, for attendance purposes) and therefore create a lot of errors each day that I manually have to fix.

Without giving a manager complete visibility to other departments, they cannot see other departments vacation bookings.

Pros

tech support is great and very responsive. Using SQL server is big plus. Interfaces to our clocks easily. Good system and does what we need it to do.

Cons

reporting requirements can be a little complicated when we wanted customize and make our own reports. Better API interface to get data needed.

Pros

The staff in the Customer & Technical Service Teams are extremely responsive, and provide fast turnaround to any questions/needs that arise.

Cons

The ad-hoc report writing has been sketchy - steps have been taken to improve this feature, but still some progress to be made.

Pros

Improves time to calculate payroll, we started with paper time cards, this was a huge step in reducing the time it took to manage payroll. employees are paid on time and correctly.

Cons

it took some time to get use to the change but once i did i was fine.

Pros

It does everything we need it to do. It's easy to follow and update.

Cons

nothing - it's perfect. we use it every day and it works great.

Pros

The ease of use, accruals, ESS for staff to view accrual balances, mass copy saves so much time in scheduling employees

Cons

The phone app for the schedulers could be improved so there is more functionality to actually schedule people on/off, etc.

Pros

Information like accruals, is all real time, it works well with the weekly timesheets.
The reports are good.
Cost benefits are great, and system is a lot more reliable than our last one.

Cons

We would like to have keyboard shortcuts in the system. For example being able to use "tab" to select an employee in the employee selector when searching, instead of using the mouse.