Lime CRM Reviews

Pros

The fact that it is clean in terms of UI is a plus and the integrations it allows out of the box are also good

Cons

We worked with a customer that was using this and we integrated it with a platform the customer was using, we felt at that time some difficulty getting immediate support from Lime CRM team but they were nice though

Pros

The best feature with Lime CRM for us was to be able to handle both sales and field service in one program. We have now a machine register which is the link between the Sales department and Service department.Very good overview over our opportunities, work orders, to-does, service agreements, tickets, etc.

Cons

I don't like the actual functionality of the add-on for Microsoft Outlook. You can only chose to connect oportunities that belongs to the contact in the e-mail, it should be possible to connect to any oportunity in the system. It should be posssible to choose if you want to synchronize the e-mail with the attachements embedded in the e-mail or as separate documents.

Pros

It is easy to use and has an Excell based structure. We have been able to customize the CRM for our organisation.It has alot of good funcionallitys The Ticket handling is very good, and also here we were able to customize this.

Cons

The developing of the CRM are expensive in terms of how many hours the programmers estimate the changes will cost. We have also had many bugs and down times when Windows launch new updates. The Templates are Word based and not Excell. Why?The Admin system LISA is really old fashion

Pros

Great to get easy access to all communication between clients. Like that i can calibrate infotiles as reminders for when example. fram agreements needs to be renegotiated or upcomming orders are ending.

Cons

It´s a bit of a hassle to use the desktop version sometimes and that tit doesnt work for mac users.That I need to reconfigure everything from the Desktop version to fit the Web version. Automatic flows etc.

Alternatives Considered

HubSpot CRM

Reasons for Choosing Lime CRM

Needed a more compherensive product for customer assignements, orders, Employees our consultants, etc.Now however the Lime Go client seems almost better in some aspects (over view of businesprocess etc) than Lime CRM client web version. Shoulöd we switch back?!

Switched From

Lime Go

Pros

Good CRM functions, like how easy it is to use. Happy that invoicing is possible through the system

Cons

Online version is not good enough or expensive development costs. Can't add on invoicing there so that's why

Alternatives Considered

Pipedrive and Salesforce Sales Cloud

Reasons for Switching to Lime CRM

At that time it was most easy to make it suitable for us.

Pros

The customizable product, its owned and developed fully by the same people who sold it. Which can make all the diff when it comes to understanding and meet business needs.

Cons

The lack of a full experience mobile app. The poor integration with Office 365 and calendar synk. The file viewer gui is to elaborate, and missing preview functions for common formats.

Pros

Lime CRM uses content marketing as a way to reach customers.

Cons

The software has made every CRM and marketing feature efficient.

Pros

Very easy to start using it and customization is a big feature for this CRM. Flexible and simple yet complete. Me and my team love it.

Cons

We didn`t encounter any cons for Lime CRM since we started to use it.

Pros

Easy to navigate. Good overview when customized after your needs.

Cons

The desktop version looks a bit oldfashion, fonts and graphics.

Pros

Easy to use, possibility to local installation, integration with current ERP-system and possibility to create quotation process.

Cons

Hard to think even one feature that I do not like :)

Pros

Very easy to use, flexible search and easy to create your own reports and stats.

Cons

The ability to see pictures in thumbnails, the procedure to upload pictures and documents, an app when working out of the desktop version

Pros

Since the Lime CRM is based on excel it is easy to use and it was quite logical to set up and customize for our use. I mainly use it to find and add contact information and for that is works perfectly. It is great that you can link people to companies or to other people (i.e. assistants). It is also easy to make different kind of contact listst, add tasks or projects. I use this a lot also when planning different kind of networking events too.

Cons

Our company doesn't really have direct clients or products that we sell, so Lime is not always completely designed for our needs. But this was something we found out to be the problem with almost all the CRM systems.

Pros

The flexiblity and the over all view, easy to use.

Cons

the admin views, difficult to add new fields and opptions

Pros

Easy to search and orgonize your documents

Cons

Integration tools and 2factor autentication only in Azure

Pros

What I like most is that you can fit so much details to every customercard. Easy to keep track what you have done and what you have left to do with each and everyone. I like the design (or my OCD does anyway ;) )

Cons

The sync to send an offer through Get Accept is not working as you would like.

Pros

The product is easy to use and helps our sales force every day. We're very pleased with the support och the help with new integrations towards out other systems

Cons

Not the best product for Mac users, have to use the web-version and that does not align with out process in an optimal way.

Pros

Nice UI which makes sense, and good support

Cons

There's a bug that sometimes newly created object can't be found and therefore can't be added or dealt with. This disturbs the workflow as you have to wait for the next day or even later for it to appear.

Pros

Easy to use and lots of custom options. Easy to sort columns and data.

Cons

Nothing i guess. I´m really pleased how it works.

Pros

Easy to use. Easy to navigate. Easy access.

Cons

Create reports. Create mailing lists and categorize them

Pros

Easy to set up and use, very good support. The team understood our needs and challenges. Good value for money

Cons

Not as flexible as other CRM system, more of a standard system

Pros

Integration with Lime Newsletter is good.

Cons

The desktop application is a bit outdated.

Pros

We love that we can gather all the projects in one place and get an overall picture.

Cons

That the web client is not updated with the app. This means that we do not use the web client.

Pros

Its easy to use. Smart with relational database

Cons

The integration was very pedagogical. Lacks any features.

Pros

It's easy to use and easy to find what you search for

Cons

That you need to buy add-ins. That everything is not included.

Pros

Simple to use, Good that it is available to everyone in the group

Cons

Nothing at the moment, Haven't encountered any problems