MyPOS Connect Reviews

Pros

MyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements.

Cons

Coming from MS RMS system, one thing I'm missing is the ability to secure any field/data on the screen and only select user(s) can see them. e.g. Landed cost.
But this really depend on your business requirements/needs.

Pros

Best feature (as compared to our previous system) is Physical Inventory taking. Many of our products are non-inventory (i.e. tickets), and we have a fairly small shop. We hand count on paper when we do our yearly inventory. MyPOS allows you to export your product list to Excel, and arrange the paper count sheets in any order that suits you. You can manually input your QTYs back into Excel and then import the numbers to myPOS. Using Excel saves a lot of time. Our previous system didn't allow flexibility in sorting the list, so entering QTYs after the count was very tedious.

Cons

Our previous system allowed us to have 2 separate programs running: the sales module, and the back office module. We could easily switch between windows, to make sales to customers and then (when there's no customer) do back office tasks. MyPOS Connect doesn't allow that flexibility.

My desk is a public facing position, where I do sales + all of the back end work. If a customer wants to make a purchase while I am working in the back end (e.g. creating a PO), I have to close it and navigate to the sales screen when a customer wants to make a purchase. This is the biggest drawback of this program. I feel like I lose a lot of time, navigating between front end and back end, as I try to balance customer service with productivity (in terms of "back office" work).

Pros

Easy of install
Customer support local and easily available
Past experience with the customer support team with RMS
Customizable features and reports when requested (some times at an extra cost)
search function
Spreadsheet conversions
Cloud based - offline sales

Cons

missing basic features with-in the product itself, causing you to have to leave the product screen and go run individual reports to find the answer to you questions. Many of these are very basic stuff we've seen in much cheaper programs, things like product on order, last sale date, last receive date or even a basic product report with-in the product you're looking at without having to go back and into 3 other screens to find your answer.
Our web-team struggled hard at the start of MyPOS. They were told the API was ready and could do a lot and it didn't, to put it bluntly it was a horrible. Our team actually helped them implement API 2.0.
We've run into many errors that were very difficult to understand along the way, many the DEV team would have to dig into it and get back to us days later, was great support, but very hard to deal with as we almost felt like we were the test run of MyPOS on many occasions.
If the DEV team doesn't think your request is important enough then your request is ignored unless you pay a fee to implement the item.

Alternatives Considered

NetSuite

Reasons for Choosing MyPOS Connect

Are main reason for making the switch was we were told Microsoft was ending all support for RMS in the coming years as well as the API for online was very poor and we as a company wanted to take the next step in the online world so we made the switch to MyPOS

Reasons for Switching to MyPOS Connect

2 main reason. Cost and support. We felt we knew the support team from our pervious system and trusted them to give us the same level of support so we stuck with what they knew.

Pros

There is a long list of features that we love but one of the deciding factor was the cloud base system while having an offline redundancy at the store level. If we lose internet we are able to still conduct our activities.

Cons

The interface isn't the most pretty out there.

Pros

License fee grows with you based on number and actual use- helpful for seasonal and small business.
Card machine and on line business integrations.
Service! Excellent support.

Cons

There are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative.

Alternatives Considered

Square Point of Sale and Shopify POS

Reasons for Choosing MyPOS Connect

Initially, pricing, looking for local service.

Switched From

Square Point of Sale and Shopify POS

Reasons for Switching to MyPOS Connect

Attentive, local support.

Pros

The adaptability of the software. There are a lot of customer things that can be done to fit the needs of our organization. At the same time, the program is very simple and easy to use. The transition for our team was seamless.

Cons

The program is a little slow at the till when processing transaction and searching up in our customer database. Our internet connection is fine, but sometimes it take a little longer than we would like to complete some tasks.

Pros

Support for the software, set up and make changes are easy, clear fields and how to's.

Cons

Not enough fields for our current requirements.

Alternatives Considered

Dynamics 365, Tessitura and Blackbaud eTapestry

Switched From

Dynamics 365, Tessitura and Blackbaud eTapestry

Reasons for Switching to MyPOS Connect

Based on SQL, able to integrate with other similar applications. Cost effective.

Pros

The back office part of the software is well organized and helps you to walk through whatever task you're looking to accomplish. The spreadsheet integration to enter products and purchase orders is fantastic compared to our last program. The POS part is easy to navigate after some training and allows for quick transactions.

Cons

Things can get very confusing, very quickly. Mistakes are easily made but not easily corrected. Change overall is hard, but it was a bit more intimidating at the beginning than we imagined. If you don't have good trainers to walk you through, good luck! Our tech help has been amazing and is the ONLY reason we've made it as long as we have.

Alternatives Considered

Square Point of Sale

Reasons for Choosing MyPOS Connect

RMS became out of date and no longer updated.

Reasons for Switching to MyPOS Connect

MyPOS was able to carry over our multiple years of customer history, product data, and sales information which was critical information for us.

Pros

I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect.

Cons

The a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use.

Alternatives Considered

Lightspeed Retail

Reasons for Choosing MyPOS Connect

Being that we have worked with Tri-City for a number of years we decided to keep with them as they are simply the best. RMS is already a dead software and we are trying to be ahead of the curve.

Pros

MyPOS was relatively simple to implement and functions for all our needs: daily admissions, annual passes, retail sales. Despite there being a huge list of reports to choose from, there were a few reports that we required not listed. The team at Tricity had no problem customizing the reporting to suit our needs. The till functions are pretty intuitive and it has been very easy to train our team.

Cons

The process to enter new product and print tickets can be a bit slow (we don't always have a PO) and it would be helpful if we could batch print barcode labels for a delivery. Shopify integration wasn't as intuitive as other products that I've worked with (ie. Lightspeed), but the customer service team was a huge help in getting things running smoothly.

Pros

It does not fail or go down which can create a real problem in the workplace.

Cons

The reports are hard to work with because they don't feed off each other. When investigating you have to come out and go back in to another report to complete the investigation. The up side is the support is fabulous and they are willing to create a special report but up to that point it is challenging.

I would have loved a more comprehensive manual of instruction. I feel the one provided did not provide enough detail to explain the features and the HOW TO.

Pros

Consistent support when needed from Tri City Retail
Flexible in creating solutions when needed due to short falls

Cons

Does not have Multi task function, where you can leave a screen and come back with details from other sections without having to close the initial screen you were workings.
Its what we have learned now to be called "single path".

Pros

Simplicity of use and highly customizable, especially the home POS transactional interface (Hot buttons, links and back end connections).

Cons

Tri-City continuously improves software globally and as per each clients/users needs.

Pros

Love the many reporting options; the ability to program sales and discounts easily; ease in searching for products; integration with excel; ability to integrate with live website for ecommerce (have not used yet); excellent support from Tri City; POS and till process is easy for new staff to learn.

Cons

No accounts payable integration; limited ability to keep notes for customers and suppliers; reports don't sort well (no logic to how the information appears on the report); need a way to highlight most used reports due to the large number of options; need some improvement on inventory count.

Pros

Only thing I like is that you can lock your till by pressing EXIT

Cons

Cloud Base = SLOW, Products can only be edited one at a time & take a year to actually update. Nothing can be edited from PO. PO# can not be edited. Nothing can be changed in Transfer Out/In, or in Purchase orders once you save (ie name, company, number, anything about the product). Partial Receiving with freight isn't allowed. Doesn't let you delete any item - if there are sales records or it was once on t PO or transfer in/out, you can not permanently delete item. I could go on, but there is NOT ENOUGH TIME to type it all out.

Pros

What we like most about MyPOS is just how customizable it is. Pretty much anything we can imagine, the software can be tweaked to do. We could not have anticipated the number of efficiencies MyPOS brought our company. Store staff, inventory replenishment, loss prevention, reporting - everyone loves how MyPOS has improved their areas of responsibility.

Cons

If there is an area we would like to see improved is the live dashboard. Compared to other software solutions, MyPOS could certainly improve its dashboard.

Pros

It is very user friendly and integrates well with other apps in our day to day activities. Was a smooth transition.

Cons

Some reports that we used to have do not exist. Also you are unable to modify reports are shuffle columns etc, giving the option of different sorting. It has to be done in a third party app. ie Excel
Also the ability to create your own reports is not there. Customer files lack information. The info is in different reports.

Pros

This program is easy to use, well organized and not complicated to understand. As a Point of Sale system, training for staff is straight-forward and easy to complete. The reporting system is easy to manipulate and able generate what you are looking for without having to filter through additional unnecessary data. For an on-farm market this software works well, including when inevitable internet outages occur the system itself can still function.

Cons

What we found challenging with our transition was finding out which pieces of our existing equipment would operate with this software (integrated scales and card machines, screens, computer etc).

Pros

MyPOS is easy to use and reliable. We use the software daily in our retail store. I think the on-line training/help material could be further expanded on.

Cons

I'm still frustrated with the linkage with Shopify. I find I'm having to manage visible on-line skus in Shopify then perform a similar task in MyPOS. With well over 10k skus and movement of inventory this task is almost impossible, especially when you factor in new skus and discontinuing skus in the mix.

Pros

Customizability of reporting is really good. Custom reports on till is an excellent feature

Cons

Can't copy and paste from reports. Till doesn't have a margin calculator.

Pros

Easy to learn. Great support team. If you have an issue just call. They are always happy to assist.

Cons

In a few spots the interface is not as intuitive as I'd like. Most of the time it was like "what is here?" rather than "Here where I can find this." A minor issue in the grand scheme of things.

Pros

Easy integration, easy to create hot keys, good permissions control, good out of the box reporting plus the ability to create custom reports. The Shopify sync tool is excellent and simplified our e-commerce setup and inventory control.

Cons

Initially there were some issues with our semi integrated pin pads but that was resolved quickly.

Pros

Easy to install and use in our 6-store retail operation. Has every function you could need to run an efficient POS.

Cons

Shopify integration was glitchy but have it working now.

Pros

Really enjoyed the workorders and sending the invoices by email during covid. Love the menu buttons that can easily access products by category. Also love that my data is in the cloud. No more backups and worrying about loosing data.

Cons

If I have no internet I can ‘t access my data.
I had issues with the printing of labels for my products.

Alternatives Considered

QuickBooks Online

Reasons for Choosing MyPOS Connect

No longer had support

Reasons for Switching to MyPOS Connect

Cloud data base. Menu. Inventory

Pros

We use MyPOS to manage our wholesale operations. We needed a way to track inventory as sales are entered and this product gives us that feature. It has also helped streamline managing accounts and billing statements. It's made my job a lot easier in many ways.

Cons

Would be nice to have a feature that allocates items that are on back order to customer orders as new stock is added to inventory. Should add the items in the order the customer orders were placed.