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OTRS vs Vivantio Comparison

OTRS

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated... Learn more

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Vivantio

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service... Learn more

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OTRS

Overall rating

4.5
(93 reviews)

Features rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3
View all reviews
Vivantio

Overall rating

4.3
(178 reviews)

Features rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.2
Customer Support
4.4
View all reviews
OTRS
Not provided by vendor
  • Free Version
  • Free Trial
Vivantio
Not provided by vendor
  • Free Version
  • Free Trial
OTRS
  • Cloud-based
  • On-premises
Vivantio
  • Cloud-based
  • On-premises
OTRS
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Vivantio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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