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OTRS vs Issuetrak Comparison

OTRS

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated... Learn more

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Issuetrak

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT... Learn more

Target size

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OTRS

Overall rating

4.5
(93 reviews)

Features rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3
View all reviews
Issuetrak

Overall rating

4.6
(188 reviews)

Features rating

Value for Money
4.6
Functionality
4.4
Ease of Use
4.4
Customer Support
4.7
View all reviews
OTRS
Not provided by vendor
  • Free Version
  • Free Trial
Issuetrak
Not provided by vendor
  • Free Version
  • Free Trial
OTRS
  • Cloud-based
  • On-premises
Issuetrak
  • Cloud-based
  • On-premises
OTRS
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Issuetrak
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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