1. Home
  2. Manufacturing CRM Software
  3. OTRS vs Zammad

OTRS vs Zammad Comparison

OTRS

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated... Learn more

Target size

Images

Zammad

Zammad is a web-based open-source helpdesk and customer service software designed for companies of all sizes across many industries. Zammad offers... Learn more

Target size

Images

OTRS

Overall rating

4.5
(93 reviews)

Features rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3
View all reviews
Zammad

Overall rating

4.4
(5 reviews)

Features rating

Value for Money
5
Functionality
4.4
Ease of Use
4.8
Customer Support
4.3
View all reviews
OTRS
Not provided by vendor
  • Free Version
  • Free Trial
Zammad
  • Free Version
  • Free Trial
OTRS
  • Cloud-based
  • On-premises
Zammad
  • Cloud-based
  • On-premises
OTRS
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zammad
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

add products to compare

EcholoN

4.7 (35 reviews)

Issuetrak

4.6 (188 reviews)

Salesforce Sales Cloud

4.4 (18,707 reviews)

Vivantio

4.3 (178 reviews)