OTRS vs EcholoN Comparison

OTRS

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated... Learn more

Target size

Images

EcholoN

EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance,... Learn more

Target size

Images

OTRS

Overall rating

4.5
(93 reviews)

Features rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3
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EcholoN

Overall rating

4.7
(35 reviews)

Features rating

Value for Money
4.5
Functionality
4.8
Ease of Use
4.2
Customer Support
4.8
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OTRS
Not provided by vendor
  • Free Version
  • Free Trial
EcholoN
Not provided by vendor
  • Free Version
  • Free Trial
OTRS
  • Cloud-based
  • On-premises
EcholoN
  • Cloud-based
  • On-premises
OTRS
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
EcholoN
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat