InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Deepser
Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Service Desk, Flow, CMDB, ITAM, CRM, Project, Service Catalog, Customer Satisfaction, Offers, Warehouse and Inventory Management, and more. Service Levels, escalation rules, multiple calendars, multi-tenant are just some of the features offered and available in all licensing options.
It is an essential resource to manage requests addressed to the various offices, keep an inventory of all company resources, manage contracts and relationships with clients and suppliers. Deepser allows rapid implementation and various integrations, thanks to the API. It is convenient and deployed on the cloud and on-premise. Deeper supports not only IT departments but also serves HR, Sales, Facility and Logistics ones. Thanks to the nature of the platform, it can be used by all industries.
Deepser pricing
Deepser does not have a free version but does offer a free trial. Deepser paid version starts at USD 35.00/month.
Starting Price:
USD 35.00/month
Free Version:
No
Free trial:
Yes
Alternatives to Deepser
Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrat...
SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform,...
Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every...
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features...
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...
Deepser Reviews
Feature rating
5 reviews of 48
View all reviews
Carlo
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 11/09/2020
Deepser and Device 42 a complete solution for ticketing and asset management
I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.
Pros
User Experience
Ease of use
Integrated with Active Directory
Cons
nothing in particular or it is too early to find defects
Reasons for Choosing Deepser
The features and functionality of the software were not suitable for the customer's needs.Reasons for Switching to Deepser
It is very easy to use and has a licensing policy that is very flexible and very suitable for Italian SMEs.
Andreas
- Industry: Sports
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
-
Review Source
5
Reviewed on 12/04/2023
DEEPSER Functionality
The IT benefit as well other departments . For example other departments need to work with three-party companies.
Pros
I do like this platform for many reasons. The main reason is that you can configure / edited in house
Cons
That there is not a smartphone app at the moment
Response from Deepser
Andreas, thanks for your feedback. We are currently working on developing the native App. You should be able to try it out soon!
Replied 04/01/2024
Nadia
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 04/09/2020
Perfect tool to keep track of maintenance work
Deepser gives us total visibility of the service hours contracted; there is no risk to work for free! We get reminders when a contract is about to expire and action needs to be taken to renew it. The system informs us when there is scheduled maintenance to organize. Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.
Pros
Ease of use; competent project managers and support team
Cons
There is no native App of Deepser, but it is web-responsive
Ruggiero
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 18/10/2024
Best buy! Un ottimo Prodotto
Sono ormai più di due anni che ho implementato Deepser nelle procedure aziendali e sono molto soddisfatto; inoltre dovendo gestire le interazioni con software di ticketing di alcuni clienti, mi sembra che Deepser sia molto più funzionale di software molto più commerciali e diffusi, incluse alcune soluzioni open-source.
Pros
Il prodotto è molto versatile, implementa già funzionalità aggiuntive molto utili, non solo per i sistemi informativi
Cons
Attualmente a mio avviso manca solo una App mobile; il software è web-responsive ma per la gestione degli interventi tecnici esterni potrebbe essere più comoda una app dedicata.
Reasons for Choosing Deepser
Costoso e molto rigido nei processi. Inoltre l'assistenza era sempre piuttosto lunga.Reasons for Switching to Deepser
Assistenza in Italia, gestione progettuale per l'implementazione. Prodotto che si evolve.
Fabrizio
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 10/10/2024
La scelta fatta anni fa si è dimostrata vincente!
Ci abbiamo basato il supporto ai clienti, attivando i ticket, ma in realtà può fare molto altro, usando le API è possibile arricchire le informazioni che offriamo e profilare il cliente in modo da agevolare le risposte.
Pros
Estrema personalizzabilità! da quando l'abbiamo scoperto è cresciuto in modo esponenziale aggiungendo moduli e nuove funzionalità.
L'assistenza è sempre tempestiva.
Cons
I prezzi sono aumentati.
L'usabilità su smartphone è piuttosto scadente
