Responsive (formerly RFPIO)

Pros

It's quite a luxury to be using Responsive when working with RFPs, customer/vendor questionnaires and similar documents that require gathering knowledge and answering inquiries. Most companies I know still use manual processes for the same and keep on having to redo the same work over and over again. Responsive provides an easy workflow, enterprise level access control and ability to build up a strong database of knowledge bits to semi-automate the necessary tasks and get answers to customers in a much faster way.

Cons

While I don't have direct experience with the ETL process that moves questions from customer systems/documents to Responsive, based on what I observe, the platform could be doing a better job of maintaining the question formats (e.g., multiple choice selections, drop-down fields, etc.)

Pros

Responsive has an easy to use and easy to learn UI, which makes it easier to onboard new members/teams to the tool. It provides us an opportunity to create and leverage an answer library and collaborate with multiple teams at the same time, helping save a lot of time. Another great aspect is the value for money that the tool provides, compared to similar tools available in the market. Lastly, the account management team is very helpful and responsive (pun intended) and it is always a pleasure to work with them.

Cons

The answer suggestions that the tool provides while working on a questionnaire are incorrect a lot of times because sometimes the tool does a simple keyword match and because of the nature of questions, although the keywords may match, the answers suggested do not match the question at all. During such times, we rely on the human expertise and experience to search for the correct answers in the library.

Alternatives Considered

Reasons for Switching to Responsive (formerly RFPIO)

Pros

1. the ability of AI to find response recommendations from previously answered questions
2. the ability to tag or invite someone to assist with a1. particular question
3. the notification email that there are still outstanding questions
4. the team collaboration and what their duties are

Cons

1. Limited view of RFP or the difficulty to reviewing the document
2. Garbage in is garbage out and if there isn't enough responses for a particular question then no data
3. Difficulty of editing, undoing to adding special type functionality
4. Requires automatic save as the solution seemed to consistently delete material and very difficult or impossible to retrieve it.
5. Difficult inserting pictures or cutting and pasting information from other sources.

Pros

Mainly the project management capabilities of the product. The first step of vetting an RFP always takes time, but with Responsive your hard work is rewarded with automation after you get the ball rolling.

Cons

Building the database wasn't as intuitive as I would have liked, though the custom fields being able to be facets alongside tags is a great feature for those who are used to a traditional folder structure.

Alternatives Considered

Reasons for Choosing Responsive (formerly RFPIO)

Switched From

Reasons for Switching to Responsive (formerly RFPIO)

Pros

Responsive is the best tool I've used so far and I've tried a couple. It's intuitive, clean, and they are always adding features that are easy to learn and enhance user experience vs. takeaway. I have also enjoyed their new certification program. It has really helped me to utilize the tool better for myself and company.

Cons

Price, but the sales team is a pleasure to work with and have been very helpful in meeting us where we are.

Alternatives Considered

Reasons for Choosing Responsive (formerly RFPIO)

Switched From

Reasons for Switching to Responsive (formerly RFPIO)