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Hipporello Service Desk
4.8
Overall rating
Reviews
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About Hipporello Service Desk
Hipporello Service Desk is a Trello Power-up that enables you to create Trello cards from online forms and emails. You can also use our service desk as an integrated part of your website where customers and employees can submit information in the form of either a contact form or an email directly to your team. The service desk will be shared among your team and all requests will be documented on your progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into your Trello boards. This ensures that everyone has visibility into the same information, so tasks can be easily prioritized, tracked and assigned to board owners.
Hipporello Service Desk pricing
Hipporello Service Desk has a free version and offers a free trial. Hipporello Service Desk paid version starts at USD 10.00/month.
Starting Price:
USD 10.00/month
Free Version:
Yes
Free trial:
Yes
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Hipporello Service Desk Reviews
Feature rating
5 reviews of 18
View all reviews
Josh
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 22/02/2024
Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️
I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!
Pros
I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.
Cons
In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.
Reasons for Choosing Hipporello Service Desk
We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since.Switched From
TrelloReasons for Switching to Hipporello Service Desk
None of the other competitors were able to offer the same functionality we needed.
Rowena
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 14/08/2024
Definitely recommend
EXCELLENT
The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace.
Pros
So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello.
Cons
Ummmm haven't found anything not to like.
Reasons for Switching to Hipporello Service Desk
Bc looks like only Hipporello have both email integration and forms, plus it was so much easier to get started on Hipporello.
Christian
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
3
Reviewed on 01/03/2024
Good Ticket Management integrated in Trello
Good but it should improve administration from ad administrative prospective
Pros
Fully integrated with Trello
Ease of use
Cons
Few customization
Very poor administration service and billing support
Aariful Shahid
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 22/10/2024
Hipporello Service Desk Review
Hipporello Support team is really helpful. I have been taking help from agent "Mustafa" and it was a very helpful experience.
Pros
Their automations features are handy and easy to use and saves a lot of time.
Cons
They charge cost based on the members of Trello present. But not all the members of Trello are directly involved with the backend/Hipporello. So if there is any option for assigning roles. So that only those certain members will be charged for using Hipporello not all the other members present in Trello.
Denis
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
5
Reviewed on 26/02/2024
Just what we needed
One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need.
Pros
- The support is amazing!
- It's the perfect quick IT ticketing solution
- It seems like the Hipporello team has done this before - everything you need is here or either in development
- When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)
Cons
Nothing, everything was fine! With their support it's easy to manage.
