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The Customer Factor
4.7
Overall rating
Reviews
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About The Customer Factor
The Customer Factor is a business management software designed for cleaning and maintenance businesses. The solution helps manage processes related to scheduling, estimating, customer files, etc. Users can use it to create estimates, send invoices, take payments online, and keep track of job history. The software also includes an extensive CRM system with features such as email marketing, lead tracking, reporting, and more.
The Customer Factor pricing
The Customer Factor does not have a free version. The Customer Factor paid version starts at USD 34.95/month.
Starting Price:
USD 34.95/month
Free Version:
No
Free trial:
No
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The Customer Factor Reviews
Feature rating
5 reviews of 14
View all reviews
Ryan
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 08/09/2018
The Customer Factor is one of the best CRMs I've ever used.
Pros
It has absolutely everything you need to run a business in here! I've used many CRMs and was super impressed with the integration it has for the price. I would use this for any business I could.
Cons
I haven't utilized everything yet so I am unaware of anything that I do not like.
Steven
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 22/08/2024
Great CRM at reasonable price
I've had to call and have them walk me thru a few things, but overall they are helpful, the software does almost everything I need, there are minor glitches as with any, but the price and experience are great
Pros
This software really helps me automate some of the follow up with customers, and does the CRM that QuickBooks isn't set up to do. It also integrates seamlessly with QB
Cons
There are some features that you can't access thru the app, do you have to log in via the web page, which is annoying on a phone in the field.
Leah
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
1
Reviewed on 06/02/2024
Frustrating experience
Extremely disappointed with the lack of customer service at [Customer Factor]. Have been trying to contact them for a week regarding an urgent matter but no response via calls or emails. Can't even find a way to cancel my account.
Pros
I liked you have the option to do text campaigns for your clients
Cons
NO CUSTOMER SUPPPORT. Hard platform to navigate. Cant text estimates to customers.
Rene
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 29/08/2023
Great service, easy to use
Great experience, also the app is simple and easy to use for everyone. We helped TCF with lots of our input to improve the experience, they always listened and are trying to make the product better
Pros
easy to use after an initial training, customizable
Cons
still waiting for packages, to create estimates with several packages but that will come one day
Nathan
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 22/06/2023
Versatile CRM at a great price
We have had a great experience and will continue to use them for a long time.
Pros
I like having everything in one place. We can schedule, invoice, email, and track our entire customer base. It has a wide variety of things you can do with it and they never raise prices for current customers.
Cons
Sometimes our estimates that are sent through text are blank.
