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Delivering information technology as a service to improve overall productivity & performance through a smart IT solution is our objective. We introduce the latest technological advancement to our existing core product features as a practice of continuous improvements and increase integration between tools, software and teams to move data faster with the assurance of powerful capabilities of cloud technology. Helpdesk Automation “Helpdesk Automation” gives you the wings to cater to routine issues through a categorization mechanism accompanied by auto-assignment and routing process based on the situation with a real-time notification process. - Customizable issue categorization - Automatic assignment & routing process - Use of round robin mechanism - Real-time system notification - Incident management - Root cause analysis Workflow Management Streamline and speed up manual workarounds via “Workflow management”. A smart solution with no code development feature to assist you in a smart way. - Eliminates chaos - Effective communication in real-time - Heightened security - Incredible efficiency - Increase transparency - Productivity enhancements Asset Management Our “Asset Management” module has the capability of managing all kinds of tangible & intangible assets. - Managed Inventory through asset categorization - Automated process initiation on repair, maintenance, transfer and asset acknowledgment. - Barcode & QR code customization - Prior notification of warranty expiration - Combine solution provider on asset tracking under employee onboarding & off-boarding processes Dynamic Report Generate your own report requirement just by yourself to catch up-required data. - Onetime configuration - Not limited to exploring due to the dynamic nature - Downloaded reports comfort you to make interpretations and to Setting directions - Scheduled reports can be sent out in emails at given time intervals through “Scheduler” Dynamic API Interaction and communication among systems are much easier than ever with our no-code API creation implementation. Create APIs required on integrations solely without vendor involvement. - Zero development effort - Bridge with other external systems Gamification & Leader Board | Stimulate Factor Reward & recognizes the users with their activities on the system by giving points and stars for their service excellence. Tracking WFH Performance Statistics Blended solution to keep records and track day-to-day employee workarounds. Supervisors can utilize the report and have insight into working progress.