Workshop Software is a cloud-based solution that helps businesses in the automotive industry manage administrative...
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About SAM
SAM is an auto repair solution designed to help automotive workshops manage customers, quotes, job cards, payments, invoices, stock, discounts and more from within a unified platform.
SAM allows businesses to view stock values and quantities, communicate with customers via text and send annual service reminders in bulk. Administrators can gain insights into year and month-end financials using reporting capabilities. Additionally, teams can access multiple stock pricing levels and send promotional messages to clients via marketing campaigns.
SAM facilitates integration with various third-party platforms such as Xero, Genoapay, DebtorInfo and more.
SAM pricing
SAM does not have a free version but does offer a free trial. SAM paid version starts at NZD 85.00/month.
Starting Price:
NZD 85.00/month
Free Version:
No
Free trial:
Yes
Alternatives to SAM
MYOB Business accounting software is designed to help businesses of any size across Australia and New Zealand take care...
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R.O. Writer is a comprehensive auto repair shop software built to help owners optimize every aspect of their business,...
iWarranty is a digital platform that manages warranties for manufacturers, retailers, and consumers. This software is...
Shopmonkey is a cloud-based software platform engineered to manage various operational facets of auto repair businesses....
SAM Reviews
Feature rating
5 reviews of 29
View all reviews
Tammy
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 07/09/2021
Great product for Automotive Workshop
SAM works well for us in our workshop. The support has been great if we are ever stuck on anything. The team behind SAM are always looking for ways to improve the system. We are glad we moved.
Pros
It's an easy to use system with great features and reports available. Our client database moved over from our previous software with no problems.
Cons
We found the time clocking function a little difficult when it came to jobs that were part of a "job kit".
Response from Auxo Software
Hi Tammy,
Thank you for taking the time to give us a review.
It's great to hear that find the system easy to use and are benefitting from the features, I will pass that feedback onto our product team.
We know that timeclocking with job kits is not the easiest and are looking at ways to make it easier.
Our supoprt team will be stoked to hear that your feedback.
Thank you again and don't hesitate to contact me directly if needed.
Many Thanks
Raj - GM, SAM
Replied 07/09/2021
Mel
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 18/01/2021
Best thing we've done for our business
The installers were great at helping us get the hang of using SAM and when they thought we were up to speed we switched over to using SAM support. We do find that SAM support can be hard to get hold of sometimes, you can't get straight through to talk to someone anymore and this can be frustrating waiting for a phone call back. Although there are things that could be improved we would highly recommend this product to any automotive garage.
Pros
It has made our business more efficient. We are saving money as there are no longer parts and time being left off Job invoices. Time Clocking is a brilliant addition. Sending out WOF reminders is a lot easier with SAM and so is contacting our customers via email and text direct from the program. There are so many more great reasons to use SAM in your workshop we love it.
Cons
When we switched from MYOB to SAM the information wasn't all correct, it was a lot of back and forward between us and SAM and our business Mentor, who had an accounting background, we were using at the time. It did take a while to get things right but we got there and it was totally worth it. We would love to be able to use SAM in real time on our Cellphones it would make things even more efficient but they haven't got that available yet.
Response from Auxo Software
Hi Mel,
Thank you for taking the time to provide such a comprehensive review.
It's great to hear our product has helped your business.
We know getting hold of the support team can be a bit difficult at times, especially at month end when its busy. Because of this we are investigating on how we can improve this.
As discussed our new web product has the ability for technicians to timeclock off their phones.
Don't hesitate to contact me directly if needed.
Many Thanks
Raj - GM, SAM
Replied 20/04/2021
Lisa
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 20/01/2021
Simple SAM
Pros
Once you understand how SAM works, it is very easy to use. Easy to get integrated with XERO which makes statements and invoicing very quick.
The SI agents are wonderful to deal with especially when setting things up or spending time making sure you understand new features.
Cons
2 of the biggest downfalls of SAM are that there is no app for phone use and the diary doesn't run individual techs, so you cant at a glance see who has space to fit jobs in, a real pain if you have a WOF inspector, a service tech and multiple techs doing repairs
Response from Auxo Software
Hi Lisa,
Thank you for taking the time to review us and giving us some feedback.
It's great to hear you find our product easy to use, I will pass that wonderful feedback onto our development team.
We know there is an increasing need for being mobile which is why we have developed a new web product with a newly designed diary and the ability for technicians to timeclock from their phones.
Don't hesitate to contact me directly if needed.
Many Thanks
Raj - GM, SAM
Replied 20/04/2021
Tracey
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 27/11/2020
Most in-depth system out there
Our experience with SAM has only been positive and although we have looked at changing software packages in the past, we couldn't find anything that came close to offering the depth, ongoing support or integration that SAM does. We consider the benefits SAM offer far outweigh the cost!
Pros
We love the fact that SAM integrates everything we need to run our workshop in the one software package; CSM, vehicle history, financials and reporting, electronic diary, debtors, creditors...everything! It is easy to learn and technical support is great should you need it. Love the ease we can manage our margins on each job, making us more profitable. We consider SAM one of our best tools we've invested in for our workshop.
Cons
The electronic diary needs improving and it would be great if the software was cloud-based to allow easy, reliable and secure access from anywhere. An improved, more user-friendly training or help section would be ideal to get new staff quickly up to speed and it would be great if the pricing packages could also be structured to better suit a small business budget! The day-to-day operation though is definitely fit for purpose.
Alternatives Considered
Workshop SoftwareReasons for Switching to SAM
The level of detail and depth of vehicle history particularly and overall integration that SAM offered, the other software packages just couldn't compete!Response from Auxo Software
Hi Tracey,
Thank you for taking the time to review us and providing us some feedback.
I have passed on your postive feedback to the development team, they will love hearing you utilise the system so extensively.
We have developed a new diary (and other stuff) in our new web product, feel free to have a play in it and when you are ready to move let me know so we can get your data transferred over.
Don't hesitate to contact me if you have any questions.
Many Thanks
Raj - GM, SAM
Replied 20/04/2021
Raewyn
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 02/12/2020
Sam Xero review
happy with support and ease of use
Pros
Takes a bit to get codes correct and sort how you want to load stock but once sorted, easy to use
Cons
Other than MYOB, haven't used anything else so feel its suits its purpose
Response from Auxo Software
Hi Raewyn,
Thank you for taking the time to review us.
I have passed on your comments to the support team and it's made their day.
It's great to hear that you value an industry specific application to run your business rather than a generic system, especially as the reporting is more meaningful.
I have also passed on your comments to the development team about ease of use, as that is something they are always thinking about when doing development.
Setting up a system to give you the reporting you want does take a bit of time, but as you mentioned it's a one off job.
Don't hesitate to contact me if needed.
Many Thanks,
Raj - GM, SAM
Replied 16/04/2021
