Aptean Apparel ERP Exenta Edition

Pros

Easy to learn and navigate, puts all points into one location

Cons

All windows within the application only open within the one window

Pros

Products Features and ease of use have helped improve our ability to monitor and control our Production/Quality/Cost Evaluations

Cons

I can't say I dislike anything about the product

Pros

Unfortunately, I would be hard pressed to identify something that we like about this software.

Cons

While we have a laundry list of pain points with Exenta, what would be at the top of the "least" category is the level of customer support that is available from the Exenta team. The system is counterintuitive making our team, regardless of experience level, reliant on the Exenta team for guidance on processes, functionality, optimization, etc. We have requested one-on-one training on multiple occasions in which our staff, including our IT team, has been left with more questions and confusion than answers. When system functionality issues have been identified and support is requested, multiple emails and phone calls are required prior to any assistance being given regardless of the impact to our business. When we have escalated to higher management, improvements have been made however these have been short lived with no lasting improvement. At this point, we continue to use this program simply because we have invested a significant amount of time and resources in customizing it to meet our needs however, without immediate improvement in the level of service that we are provided, we will be cutting ties and finding more adequate solutions elsewhere.

Pros

customer service is terrific
report builder
System upgrades and mods always work first time and are easy to install
reports and task scheduler are fast
FedEx/OPS process and ability to print labels in sequence

Cons

Improvements could be made on the following:
Mass Update filters could be expanded
Mass Production cancel screen could use more filters
Missing options to view outbound EDI raw data

Pros

When we initially purchased the software it gave us an all in one system with the exception of financials. We had a full blown operation so the fact that we had WMS integrated was awesome. System was pretty much easy to adapt to for most users. Easy interface and ability to limit users to modules they need. Reporting is good with the exception of some highly advanced reporting. Users want to run one report to obtain data and not several and have to put them together.
Integration from a home grown 30 year old AS400 system was pretty good!

Cons

I think more top level reporting would be helpful or advanced reporting. We still pull multiple reports and have to combine them outside of Exenta. We need to work with your CS to see if any reports can actually do what we need as an all in one.
We have looked to integrate with some external partners especially on the logistics side. When reviewing pricing was quite high for developing API's needed and all.

Alternatives Considered

Reasons for Choosing Aptean Apparel ERP Exenta Edition

Reasons for Switching to Aptean Apparel ERP Exenta Edition