Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Gladly
Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Rated the easiest-to-use help desk software, Gladly is an all-in-one platform for agents to respond to customers across all channels from a single screen––without tickets. Customer service agents can resolve issues from a single, continuous view of purchase history and inquiries in a conversation timeline, to deliver radically personal customer service.
Gladly pricing
Gladly does not have a free version. Gladly paid version starts at USD 150.00/year.
Starting Price:
USD 150.00/year
Free Version:
No
Free trial:
No
Alternatives to Gladly
HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to...
Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our...
Zendesk Analytics is reporting software that helps companies of all sizes measure and improve their customer experience....
Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously...
With CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots...
Gladly Reviews
Feature rating
5 reviews of 126
View all reviews
Saskia
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 28/08/2023
Glady - A Customer Management System
Because of Gladly, I am able to give excellent support to my clients. Since it stores crucial data about each client in an easily accessible profile, it allows me to give superior service without wasting time.
Pros
The fact that the Gladly platform works so well with my other programs makes it my favorite. It's a must in my office because of how well it coordinates many activities and how intuitive the UI is. The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we would have otherwise spent paging through notes or switching between internet tabs. In my opinion, this is one of Gladly's most useful features that we can't live without.
Cons
While I have few legitimate gripes, I would suggest adding some lighthearted touches to the design of the website in order to keep myself and my coworkers cheerful when dealing with irate customers. In addition, having a distinct layout will keep certain employees from getting bored during sluggish periods.
Floranch
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 30/05/2023
Eye-catching and simple to use tool
I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels.
Pros
I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend to the customer's concern right away by simply reading the previous concern without having to go anywhere or click another tab, as long as the email address was added to the tool. Furthermore, my favorite color is green, which is one of the many reasons why I love gladly; the icons and design are eye-catching and simple to read.
Cons
The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash. Additionally, if you open two tabs of this tool, the call will automatically be dropped after ringing twice. Another thing is that you can't add a picture to the task bar, which should be helpful for us since we use it frequently because we assign some tickets to different departments.
Taylor
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 17/08/2022
Review
6 out of 10
Pros
Gladly is pretty reliable and easy to use
Cons
The ringtone of calls is horrible. Should be customizable
Haocheng
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
-
Review Source
4
Reviewed on 03/10/2024
Glady Review
It was a highly positive experience with more personalised communication between my teammates and the clients.
Pros
This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted discussion methods.
Cons
It can be overwhelming because it has too many features. It would be helpful if the UI were more customizable for this purpose.
Jenelyn
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 07/05/2024
Jen Review
Its very convenient and friendly user for using a human connection to the customer
Pros
As a customer service it easy to use a gladly to using communications for the customer
Cons
You can use a knowledge base or "mini book" of the gladly so you can copy the right resolution instead to typing to it
