User Reviews Overview
About Gladly
Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Rated the easiest-to-use help desk software, Gladly is an all-in-one platform for agents to respond to customers across...
Learn moreAll Gladly Reviews Apply filters
Browse Gladly Reviews
All Gladly Reviews Apply filters
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Glady - A Customer Management System
Because of Gladly, I am able to give excellent support to my clients. Since it stores crucial data about each client in an easily accessible profile, it allows me to give superior service without wasting time.
Pros
The fact that the Gladly platform works so well with my other programs makes it my favorite. It's a must in my office because of how well it coordinates many activities and how intuitive the UI is. The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we would have otherwise spent paging through notes or switching between internet tabs. In my opinion, this is one of Gladly's most useful features that we can't live without.
Cons
While I have few legitimate gripes, I would suggest adding some lighthearted touches to the design of the website in order to keep myself and my coworkers cheerful when dealing with irate customers. In addition, having a distinct layout will keep certain employees from getting bored during sluggish periods.
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Eye-catching and simple to use tool
I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels.
Pros
I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend to the customer's concern right away by simply reading the previous concern without having to go anywhere or click another tab, as long as the email address was added to the tool. Furthermore, my favorite color is green, which is one of the many reasons why I love gladly; the icons and design are eye-catching and simple to read.
Cons
The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash. Additionally, if you open two tabs of this tool, the call will automatically be dropped after ringing twice. Another thing is that you can't add a picture to the task bar, which should be helpful for us since we use it frequently because we assign some tickets to different departments.
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Review
6 out of 10
Pros
Gladly is pretty reliable and easy to use
Cons
The ringtone of calls is horrible. Should be customizable
Top Gladly Alternatives
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
-
Review Source
Glady Review
It was a highly positive experience with more personalised communication between my teammates and the clients.
Pros
This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted discussion methods.
Cons
It can be overwhelming because it has too many features. It would be helpful if the UI were more customizable for this purpose.
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Jen Review
Its very convenient and friendly user for using a human connection to the customer
Pros
As a customer service it easy to use a gladly to using communications for the customer
Cons
You can use a knowledge base or "mini book" of the gladly so you can copy the right resolution instead to typing to it
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Great but can be better
Pros
Really helped to have all customer data in one place
Cons
Routing calls to other places with it coming back to gladly.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
More fluente work flow
Very happy with the app. hope it can improve even more but it really made things easier.
Pros
I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request.
Cons
Sometimes it crashes, and also I wish it would be more integrated with the Companies systems.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Gladly has helped me so much providing a nice experience with our customers through live...
Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach.
Pros
User friendly, and awesome organizer tool.
Cons
Gladly is a great tool to support interactions through chat and phone. Maybe it could improve the way it shows history activity.
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Awesome platform
Pros
Gladly makes it very easy to work with a few different channels to communicate with customers
Cons
It sometimes gets slow but it seems like it gets fixed pretty quickly
- Industry: Furniture
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Gladly helpus to help the customers, Great!!
I use it every day, to answer to the customer and I give my best to help them and gadly helps me to do that so easy.
Pros
It's great that the call is always recorded and that we can stop the recording when we need it. It helps us to keep track of every call very easy. Not only that, but it has the option to listen other call to monitoring in case is needed. Very helpful.
Cons
All of gladly is great and very helpful! Don't dislike anything.
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Highly Recommended
It pretty much made dealing with customers much easier. I have worked with a similar tool in the past but does not really compare to how efficient this one work with its easy navigation system and all information provided on its from page
Pros
My top Favorite about this tool is the easier navigation of keys for and you'd be able to find pretty much every conversation under one ticket with just a few scroll!
Cons
The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time.
- Industry: Furniture
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Gladly Is a very easy to use software and at the same time is a powerful software.
thanks to Gladly we are more efficient and we have happy customers.
Pros
user-friendly, very easy to use, a lot of features that make this software so flexible.
Cons
sometimes the software gets frozen or some other people gets in your interactions but that is just happens few times.
- Industry: Furniture
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Most useful communication tool for customer service
It is a very good customer service tool which i would recommend to anyone
Pros
It allows us to communicate with our customers efficiently
Cons
We could have more customization for the users
- Industry: Warehousing
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
I will gladly recommend "Gladly"
With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a contemporary messaging interface that gives them the capability to converse across several channels and consequently the consumers feel pampered all the time.
Pros
Gladly is a customer-centric help desk platform for e-Com brands. Their great quote is, "Clients are not tickets or cases; they are actual human beings." They put customers and conversations as their top priority. Gladly provides an all-in-one platform for representatives to answer to clients across all channels from just one screen, "without tickets."
Cons
No real discomfort or negatives to report on Gladly as my team felt their experience enhanced significantly after the implementation of this software. If I can point out one single thing, the mobile application is slightly buggy at times.
- Industry: Furniture
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Gladly Review
has made my job much easier
Pros
like being able to easily search for customers and past contacts
Cons
cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
So Glad I was trained on Gladly!
Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus.
Pros
Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business.
Cons
Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity.
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Gladly - Innovation at its best
I'm very satisfied with the experience with Gladly
Pros
It's easy to use and user friendly. Not complicated
Cons
Confused with some features but it's easy to operate
- Industry: Furniture
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Gladly Review from a Customer Care Associate
The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.
Pros
I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.
Cons
I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Gladly, I am so glad to have this tool for my daily job.
overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.
Pros
to have all my cs data in one place is more than great
Cons
not be able to consolidate the same customer.
- Industry: Furniture
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
gladly review
i love it it is so easy to use and so helpful
Pros
very easy to use this software. convenient to use
Cons
wish u can take way more notes for each person and customer
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Glaldy is your best bet!
10/10
Pros
I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!
Cons
can't fault gladly - so far i have not had any issues with the platform at all
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Gladly Revieww
So far so good.
Pros
Easy to use and user-friendly. The email and call distribution is just right.
Cons
There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Gladly Is Lovely
I am solving daily problems with Gladly, communication is the best while using Gladly.
Pros
I love Gladly, it is really easy to use and keeps you updated with every customer. You can access the transcript or history of chats at any time that you need to, and it guides you to the correct place every time. Customers are really happy with the system, which we can either call/email/chat with them at the same time.
Cons
There is nothing wrong with Gladly, or at least I haven't experienced any issues. I honestly do not dislike Gladly at all.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Best Product Ever (B.P.E)
Pros
I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website
Cons
I do not like that the website crashes sometimes but that only happens once in a lifetime.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
The best work app
It's been the best work app I've ever used
Pros
All features are easy to use and really useful
Cons
Sometimes there is a glitch, when having another queue on, we still get calls. If they can fix this, it would be perfect
