CXone Mpower vs Gladly Comparison

CXone Mpower

With CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver... Learn more

Target size

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Gladly

Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Rated the easiest-to-use help desk... Learn more

Target size

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CXone Mpower

Overall rating

4.2
(582 reviews)

Features rating

Value for Money
4.0
Functionality
4.1
Ease of Use
4.2
Customer Support
4.0
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Gladly

Overall rating

4.8
(126 reviews)

Features rating

Value for Money
4.8
Functionality
4.8
Ease of Use
4.9
Customer Support
4.9
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CXone Mpower
Not provided by vendor
  • Free Version
  • Free Trial
Gladly
Not provided by vendor
  • Free Version
  • Free Trial
CXone Mpower
  • Cloud-based
  • On-premises
Gladly
  • Cloud-based
  • On-premises
CXone Mpower
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gladly
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat