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About TrackTik
TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal.
TrackTikโs live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.
For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, complete and incomplete tour notifications. The tool is compatible with Android and iOS devices. The solution also helps in notifying clients about event status via email, SMS and browser. Support is available via phone and email.
TrackTik pricing
TrackTik does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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TrackTik Reviews
Feature rating
5 reviews of 82
View all reviews
Ashish
- Industry: Security & Investigations
- Company size: 51โ200 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 14/06/2024
Extremely useful app for Security services
Pros
Tracktik is a great app used in companies providing Security Services. Features such as site login, reports, panic mode and live monitoring are really helpful in operations
Cons
I cannot really add any cons about this app however the user interface can be a little bit better.
Nathan
- Industry: Security & Investigations
- Company size: 201โ500 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 27/11/2023
It does the job, nothing flashy
I don't know if the way my company used the app took on the fullest set of possible features, or maybe that was an accident of how the property management wanted things done. It actually affected how I'd do my patrols.
I had to split up patrolling to watch the property and patrolling to check parking enforcement because I couldn't really do both with the way TrackTik allows me to submit reports.
Pros
It did the job. Had a lot of features. It felt like my company didn't use all the features we could have.
Cons
No ability to save at least 1-2 drafts of reports while working on another report. I had to submit the first report to start working on another.
If I'm working on an overall patrol report and a single incident comes up, I don't want to quick rush the overall patrol report for the specific incident report. I need to be able to set the big one aside and do the small one then come back to the big one, with a reference to the other report.
For example, if I'm out circling the property and I see a car parked in a handicapped space, I'd have to take care of the car separately on another patrol because I'd have to keep the patrol report open so I could make a once every two hours report. I'd make separate patrols to deal with parking.
Jason
- Industry: Public Safety
- Company size: 5,001โ10,000 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 05/07/2017
Have worked in the Security Industry for nearly 20 years and accountability should not put the...
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Pros
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.
Cons
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.
Response from Trackforce
We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTikโs as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why weโd like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way youโre able to provide randomization in your tours.
Weโd love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and weโll get back to you right away.
Replied 24/08/2017
Verified Reviewer
- Company size: 1,001โ5,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 30/03/2018
Best in Class Platform
Combined services, increased productivity, and increased visibility of security operations.
Pros
An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.
The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.
We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.
Cons
We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.
It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.
Jason
- Company size: 1,001โ5,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 25/10/2017
We have developed a true partnership, not just a software vendor.
Pros
The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.
Cons
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.
Response from Trackforce
Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!
Replied 13/11/2017
