User Reviews Overview
About TrackTik
TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client...
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All TrackTik Reviews Apply filters
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Extremely useful app for Security services
Pros
Tracktik is a great app used in companies providing Security Services. Features such as site login, reports, panic mode and live monitoring are really helpful in operations
Cons
I cannot really add any cons about this app however the user interface can be a little bit better.
- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
It does the job, nothing flashy
I don't know if the way my company used the app took on the fullest set of possible features, or maybe that was an accident of how the property management wanted things done. It actually affected how I'd do my patrols.
I had to split up patrolling to watch the property and patrolling to check parking enforcement because I couldn't really do both with the way TrackTik allows me to submit reports.
Pros
It did the job. Had a lot of features. It felt like my company didn't use all the features we could have.
Cons
No ability to save at least 1-2 drafts of reports while working on another report. I had to submit the first report to start working on another.
If I'm working on an overall patrol report and a single incident comes up, I don't want to quick rush the overall patrol report for the specific incident report. I need to be able to set the big one aside and do the small one then come back to the big one, with a reference to the other report.
For example, if I'm out circling the property and I see a car parked in a handicapped space, I'd have to take care of the car separately on another patrol because I'd have to keep the patrol report open so I could make a once every two hours report. I'd make separate patrols to deal with parking.
- Industry: Public Safety
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Have worked in the Security Industry for nearly 20 years and accountability should not put the...
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Pros
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.
Cons
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.
Response from Trackforce
We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.
Top TrackTik Alternatives
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Best in Class Platform
Combined services, increased productivity, and increased visibility of security operations.
Pros
An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.
The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.
We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.
Cons
We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.
It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
We have developed a true partnership, not just a software vendor.
Pros
The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.
Cons
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.
Response from Trackforce
Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Why I'm switching
The system looks likes unorganized. It appairs that they have taken suggestions from people at the tradeshows, outsource the programming and then try to integrate everything in as one system. For what you will be paying monthly. You will be better off buying a software license or using several different softare companies e.i. accounting, scheduling, guard tracking, etc..
Pros
The software allows the guards to call in for timekeeping and there is a client portal. The incident reporting and guard tour tracking are very robust and customizable.
Cons
Customer service is close to none. "leave a message and well get back to you". The system has too many bugs in it. The dashboard uses the same logo for business and employee. They mix Frech and English language in its payment logging section. You will lose money on the timekeeping function. The system can never calculate employee hours correctly.
Response from Trackforce
Hello Thomas,
Thank you for taking the time to give us this feedback. We collaborate with security industry stakeholders and are constantly iterating our in-house software development process to build a solution and a pricing structure suitable for all our clients. It's unfortunate that your interaction with our Customer Service Team could not sufficiently answer all your concerns. Customer service remains a top priority for us, as such, we will continue to improve it as well as our product to make it easier for you to use. We are very sorry about this inconvenience and for not meeting your expectations.
- Used Daily for 2+ years
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Review Source
The software has a lot of potential...if it worked like it should
Pros
TrackTik has a ton of cool features, such as GPS tracking, data tracking, and mass scheduling. The GPS feature is probably the best aspect of the software
Cons
Let me count the ways - there is STILL no managers app for a phone, and it hardly works on a tablet, which means our field managers have to carry a laptop. This feature was promised two years ago. Scheduling and billing features are sloooooow. I can feel myself aging waiting for changes to process. Each click takes at least 20 seconds, and many times 30-45, and some days over a minute. If it actually worked at speed, I could schedule and bill in about the half the time it currently takes me. Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated. The software has great potential, but it is definitely not realized
Response from Trackforce
Hi Jamie, thank you for your feedback.
We are constantly looking to improve our product with features that enhance our users' experience and we will incorporate your input to do so.
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Pleasant
A single platform for the security business needs; billing, accounting, scheduling, payroll, tracking, reports, employee accountability etc.
Pros
Tracking, scheduling, billing, payroll everything is user friendly, and makes my life easier. I love that it's an all in one platform. Tracktik has made excel scheduling obsolete. I absolutely love the unconfirmed shift feature and the fact that all employees can log in remotely.
Cons
Glitches, glitches, glitches. There are little quirks to tracktik that you have to remember; clear your cookies and cache when you cannot create a shift. And remember don't try and work from your phone, you will get frustrated.
- Used Daily for 1-5 months
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Review Source
Staff at Track Tik are very well informed and very professional.
Able to monitor guards in real time and cut down on reports time and use of paper. able to review pass reports by easy search option. As per guards, they find it easy to complete their patrols and also sent any incident report while they are at the scene without needing to return to their duty desk.
Pros
This software is easy to teach and use. It helps with easy setup and able to monitor guards in real time.
Cons
Only issue I have so far is that whenever we want to cancel a patrol. it still sends a email report as not completed. There are no option to switch between reports or patrols.
Response from Trackforce
Hi George, thank you very much for the review.
On days when a patrol tour is not required, TrackTik offers a monthly recurrence schedule that can replace the weekly schedule.
We can take a look at this together and we can show you how to file reports while in or out of tours. Please contact us at +1-888-670-9782 or [email protected], we'd be more than happy to review those with you!
- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Great software to own
Even sometimes slowdown exist, but this software is still meet user’s needs. I would recommend this software to my friend and colleague.
Pros
Easy to edit and submit reports for clients. Good analytics function available to find out the strength and weakness from the report. Users can use this software to find out client’s behaviors to best satisfy their needs.
Cons
The software usually response very fast, however, sometimes I encountered slowdown and takes me few minutes to get my work done. I would recommend live support or other kind of support.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Seamless Reporting
Pros
The best thing about this software is that it is mostly set it and forget it. Fill out client information, along with emails and time to send reports and all property reports get sent out reliably.
Cons
I don't think there is much that I didn't like, the system works reliably every time.
Response from Trackforce
"Good Day Juan, we are very pleased that you enjoyed the app and its features. If there is anything we can do for you, just let us know at [email protected] or call us at 1-888-670-9782! Have a wonderful day!"
- Industry: Security & Investigations
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall, the experience has been time consuming but hopefully will be worth it in the end.
Detailed reports
Pros
The detailed reports and specific information that can be obtained from the scans. Also, the ability to use either GPS or NFC affords more flexibility when configuring the system.
Cons
The amount of time required to program and set up the NFC tokens as well as inputting all of the buildings and locations was very time consuming.
Response from Trackforce
Thank you very much for your feedback, Chris. Although setting up NFC tokens is a physical process that takes time, the tokens only have to be setup once and they drive accurate tracking and accountability within your team.
If you¿d like to review best practices for placing the tokens please don¿t hesitate to reach out to the TrackTik support team at +1-888-670-9782 or [email protected]. It will be our pleasure to book some time for us to explore all the possibilities!
- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Too many new people and no information passed on to there predecessors.
Accountability
Pros
When there are no glitches everything runs smooth. The system is user friendly.
Cons
all the glitches gets put on to the road map and no time frame of things of when they will be fixed. Even when things are not working correctly we still have to pay full price.
Response from Trackforce
Hi Marcy,
We appreciate your comments and are working on continuously improving. TrackTik is a young company that is growing quickly and we have a unique system and team who take client suggestions and feedback seriously. The goal with all new product updates is to have them benefit all of our clients and to bring value to their business. The product team works diligently to resolve issues and glitches in a timely manner to reduce the effect they have on clients. We sincerely appreciate your patience while we do so.
- Used Daily for 1+ year
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Review Source
Does the job but there are some down falls
Pros
Don't have to manually do schedules. Easy access from any computer, shows us when someone did not check in.
Cons
When shifts are deleted we are not able to check to see which user deletes it. Does not give me a daily report on over time only if we use the payroll side. Does not allow me to print a daily under 40 list.
Response from Trackforce
Hi Melanie,
Thank you for your review. Regarding the overtime report, we do have a filter in the live schedule to view the shifts that have overtime, as well as an employee summary tab that will show you how much overtime each employee is being scheduled for that is exportable.
Please contact us at +1-888-670-9782 or [email protected], we'd be more than happy to review those with you if you¿d like!
- Used Daily for 2+ years
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Review Source
Good, easy to use and organized
Pros
I like the ease of use and the detailed analytics that are provided for me that I can supply to my clients to show the accountability of our officers.
Cons
The price I truly do not have any other complaints other than the price of the software. I find TrackTik easy to use.
Response from Trackforce
Hi Melissa, thank you very much for the review.
TrackTik is growing every day with open minded employees ready to improve with all your great feedback. Thanks!
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
very easy to use
easy reports, the ability to add pictures right to the report and the also the ability to dictate the report
Pros
the ability to have very professional and informative month end and year end reports available at a push of a button
Cons
that I didn't get this a long time ago just because of all the time that I have been able to save with this softwear
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Wonderful experience with great customer care
Great service monitoring for clients
Pros
Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime.
Cons
Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The software is user friendly and has been very beneficial for our business.
Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis.
Pros
I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.
Cons
I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
First time using this system. Easy to learn and use
Pros
Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer.
Cons
It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer.
- Used Daily for 6-12 months
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Review Source
Track Tik has helped me manage my employees as well as my clients better.
Pros
I like how easy it is to use. When I need to look something up or if I have to provide the client with information its easy for me to find.
Cons
sometimes the navigation of the website can be hard. There is a lot of information that can be accessed on thewebsite
Response from Trackforce
Thank you very much for your feedback, Shamel.
Feel free to contact us at +1-888-670-9782 or [email protected], it will be our pleasure to book some time for us to explore all the possibilities and best practices!
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Review Source
Best security guard management system on the market
This system is one of the only guard management systems that uses the NFC technology in Samsung Smartphones. I have used many guard management systems, but none of them provide the "real time accountability" that TrackTik does. The pro, is that the system is feature rich and works as an amazing sales tool. The con, is that this is still a startup company, so it's common to have a feature not work properly or malfunction from time to time. However the program does continue to evolve and I like that my input can help it get were I would like it to be.
Response from Trackforce
We always appreciate feedback. We have been working hard to implement a number of new options and features based on our clients' feedback. We have also increased our development and support departments as well as implement our new learning and support center, TrackTik University. TrackTik University provides quick access to videos and documentation on all our features. Someone from our customer success team has already reached out to you. Should you need any support or assistance, please do not hesitate to contact our support team by phone or email, who will work with you to resolve them as quickly as possible.
- Used Daily for 6-12 months
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Review Source
Has definitely change the way we g about our security. All security officer's love the device.
Pros
Traktik software system has been nothing less than exceptional. It is easy for guards tours, report, it is customizable and very useful within our security organization. All security officer's has been impressed with the program.
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Review Source
Industry Leading Technology
TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite. The product is flexible, scalable and affordable. It gives Guards, Field/Account Management, Home Office Management and Client Portal access features that are second to none. The product is powerful at the onset and the Development teams are always ready to improve the product to fit more markets and offer more features. Support is excellent!
Response from Trackforce
Terrence it's a true pleasure working with you. We always appreciate feedback and really enjoy receiving great comments like this! Our Customer Success team is there to support you with implementing the TrackTik solution as well as supporting you if you ever have questions or concerns. We called it Customer Success because we are focused on your company's success and offer more than support!
- Industry: Security & Investigations
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
overall this is a good system
the ability to immediately review reports and locate officers. the ability to review trends with incidents.
Pros
the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature.
Cons
minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products.
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Review Source
Tracktik with Axis Security
Axis Security use Tracktik to supply our Patrol Solution for our UK based security sites. The system is easy to setup and use and gives us the confidence and proof that patrols are being carried out correctly. The report writing function has allowed us to enhance the patrols by giving the officers the ability to complete a report either specific to the location or a generic incident report and the use of photos to back the report up gives us a professional services to our clients.
Response from Trackforce
Thank you Leo for the positive review, we always appreciate feedback and really enjoy receiving great comments like this! We are glad that your patrol operations are optimized and your clients are happy!
