ArcSight is a behavioral analytics and vulnerability management solution that helps businesses detect, investigate and...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About ServiceNow
ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.
ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.
This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.
With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.
ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.
ServiceNow pricing
ServiceNow has a free version and offers a free trial. ServiceNow paid version starts at USD 100.00/month.
Starting Price:
USD 100.00/month
Free Version:
Yes
Free trial:
Yes
Alternatives to ServiceNow
Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service...
assyst by Axios Systems is an IT services management solution that offers service management, service catalog,...
ServiceManager
0
Imagine you run a business where you sell products, and sometimes those products need to be returned for repairs or...
Alemba Service Manager represents a comprehensive and transformative approach to managing and delivering IT services...
MetricStream's IT and cyber risk management solution equips organizations with the tools necessary to adopt a focused...
ServiceNow Reviews
Feature rating
5 reviews of 283
View all reviews
Ava
- Industry: Program Development
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 09/11/2024
Simplifies IT Request Management
It was great for making our IT support more efficient by automating how we handle requests.
Pros
We used it to speed up our IT ticket process. For example, instead of getting bogged down with emails, staff could log issues directly, and our team could respond faster.
Cons
It took some time for the team to learn how to set up the workflows properly.
Ajaykumar
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 08/12/2024
Service now Ticketing tool
Pros
we can manage incident, task and create change.
Cons
service now Root ticket will create multiple task
Alternatives Considered
JiraReasons for Switching to ServiceNow
Service now is used to Better customization and visualization
Jamon
- Industry: Facilities Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 16/11/2024
Some clutter to sort through, but a versatile product for incident tracking
Overall this is a competent tool, with enough customization options to provide versatility to accomplish wide-ranging use cases.
Pros
Versatile platform that can easily integrate into existing workflows/processes, including incoming email messages, to seamlessly launch incidents.
Cons
There can tend to be a lot of "clutter" to sort through with the default version of the incident ticket creation, which can make it difficult for ticket creators/users to filter through the traffic to find relevant updates.
Heather
- Industry: Banking
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 11/10/2024
ServiceNow GRC Tool
Pros
I most like the search and filter functions of the ServiceNow GRC tool.
Cons
I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer.
Bikash
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 11/11/2024
Service now Review
My overall experience has been great, as an admin / developer and even user sometimes, it has always fulfilled my needs. And there are a lot of customization that can be done to make your life easier and work smooth.
Pros
Services it provides, having everything at one place from ITSM to HR to asset management and a lot more
Cons
Nothing to dislike , it’s a great product with great service.
