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About Axiom Software
Syntellis Performance Solutions provides innovative enterprise performance management software, data and analytics solutions for healthcare, higher education and financial institutions. Syntellis’ solutions include Axiom and Connected Analytics software, which help finance professionals elevate performance by acquiring insights, accelerating decisions and advancing their business plans. With over 2,800 organizations and 450,000 users relying on our solutions, we have proven industry expertise in helping organizations transform their vision into reality.
Axiom Software pricing
Axiom Software does not have a free version.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Axiom Software Reviews
Feature rating
5 reviews of 31
View all reviews
Verified Reviewer
- Industry: Civil Engineering
- Company size: Self Employed
- Used Monthly for Free Trial
-
Review Source
4
Reviewed on 01/09/2024
Syntellis Axiom
Powerful, user-friendly, but requires significant customization for optimal use.
Pros
Syntellis Axiom Software offers robust financial planning, user-friendly customization, powerful analytics, seamless integration, and strong industry-specific solutions.
Cons
Limited scalability for smaller organizations.vLimited scalability for smaller organizations.
Mark
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 07/08/2021
Great product but awful support
I get the sense that financial institutions have taken a distant back seat to health care clients. Syntellis discusses having 3 main verticals: financial institutions, health care, and higher education. However, the years of Kaufman Hall ownership clearly solidified health care as their main vertical, and consequently, most of their support resources are allocated to health care clients. I miss the days when financial institution clients were cared for and treated well.
Pros
It's intuitive for Excel users since Excel sits behind the product. It's a powerful software that satisfies our needs in financial reporting, budgeting, forecasting, profitability reporting, incentive compensation, loan pricing, risk-adjusted capital allocation, etc. I feel like the cost has been well worth the output and information gained.
Cons
When we partnered with Axiom EPM in late 2012, their support was incredible. We would often have our issues resolved within an hour. Now it takes several days, on average, for resolution. I submitted an urgent support ticket earlier in the week. 3 full business days have passed without assignment (I can see the current status in the customer portal). I've complained to them about their support for a few years now, including a 30 minute conversation with their previous [SENSITIVE CONTENT HIDDEN] last year. They kept saying that they're working to improve support, but this week is evidence that there are still major problems, especially when it comes to supporting financial institution clients.
Reasons for Choosing Axiom Software
The previous EPM was going to no longer be supported. We also wanted to add profitability reporting.Reasons for Switching to Axiom Software
We saw Axiom as a superior and intuitive product having individuals there with deep knowledge of the needs of financial institutions. Their support was phenomenal (off the charts). They were actually supporting our previous vendor's product for free since many of them moved companies. Their support was a main reason we had confidence in them. Unfortunately, all of the original individuals with many years of banking experience are no longer there. It's a very different company today than the one we signed up with in 2012.Response from Syntellis Performance Solutions
Hello Mark,
Thank you for your feedback. While we're glad that you're pleased with the quality and functionality of Axiom Software, we regret that you have not had as positive of a support experience. Our team has time set up with you to discuss this further and we're confident that we can resolve the issue.
We are committed to providing the best experience to all of our clients, regardless of industry, and look forward to providing you and your team with an elevated level of support that meets your expectations, and ours.
Thank you,
The Syntellis Team
Replied 14/08/2021
Christopher
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 13/01/2023
Kaufman Hall Axiom
Reporting & Budgeting
Pros
Ability to quickly build dynamic reports.
Cons
Inconsistent formulas and set up, often glitchy.
Corey
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 20/02/2023
Comprehensive Financial Reporting Tool
Pros
This product looks like Excel and has some of the same functionality, but there are also additional tools. Most helpful is the GetData function, which allows you to quickly pull data from different tables.
Cons
There are row limits on tables, which means if you want to view a table with over 50,000 rows, you have to create a report to see the whole teable.
Sarah
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 18/06/2021
Solid all-around product
Overall our experience with Axiom Software has been a positive one. I can't really imagine another software accomplishing everything to the same degree and allowing our organization the same workflows & user capabilities that we have today.
Pros
Axiom sent out a representative to be with our organization on site during implementation which helped us tremendously. We've never felt like we've been lacking customer support when software issues have arisen, and there is a lot of learning material available to let users become comfortable using the product quickly. I'm able to complete the majority of my work using the single platform which makes things a lot easier on users.
Cons
There always seems to be some bugs around software-update time which can cause some work-stoppage issues, but if you plan for updates it's nothing catastrophic. The forecasting features seem a little inferior compared to budgeting, but that could also be due to forecasting being such a new concept.
