User Reviews Overview
About MobileServe
MobileServe is a cloud-based volunteer management solution designed to help organizations of all sizes manage, track and report the social impact of activities. Key features include individual recognition, volunteer tracking,...
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- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Mobile Serve 2018-2019 school year
Overall, it is pretty good for what we are looking for. I don't know if there are better options out there, but it offers us an easy way to track all of our students service hours and make sure they are keeping up on their requirements.
Pros
I like that I am able to track the amount of hours logged by users as a whole as well as in sub organizations.
Cons
I wish there was a way that we could clear out the service logs at the end of each year so that we can start tracking anew.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
MobileServe
Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same.
Pros
Online tracking is way easier than my old spreadsheet method. Having students be responsible for reporting their own hours (although with some pitfalls) was much nicer than having faculty in charge of recording and reporting hours. The personal responsibility associated with it is good for character building. Even though they occasionally made mistakes on their logs, learning to be diligent, follow up, and check afterwards is a good lesson. The analytic features, being able to easily break down hours by individual, grade, organization, etc. was great.
Cons
We found the homepage display confusing, as it displayed the total hours entered, and not approved. Students have to check the "Activity" page to see what has been verified. In many cases students would misprint an email address, hence the faculty would never see it to approve it, but the student would glance at their home screen and think they have logged it correctly. This learning curve created a few instances of confusion and negative feelings. Likewise, there were a few minor details that students needed to learn in order to submit logs correctly, like making sure they select a category, or enter the email address in the correct line. Again, this is just a learning curve issue that made it less user friendly initially.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
In theory this is great, but in practice it's difficult
Frustrating and difficult.
Pros
Mobile & online access was my most appreciated part, but unfortunately the mobile access backfired when it came to our largely not-tech savvy parent population.
Cons
Active reporting - when I try to print out a volunteer list for an event it does not separate it into a format that is easy to decipher -- all the info is bunched up in a strange document that does not clearly indicate who signed up for what shift, and what that person's contact phone or email is. To me it is not intuitive on the user side either. If the shift or the name of the event or the time is not recorded correctly, or the user doesn't know the name of the event they end up creating their own sign in/out, and it does not point back to the actual event they are working. Additionally when trying to print the volunteer schedule, the times of the shifts change to Eastern time. We are using this software in the Pacific time zone, and the shifts when printed change to 3 hours later. It makes it confusing and difficult. I don't believe I received adequate training on setting things up, and don't know the features available.
Top MobileServe Alternatives
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Easy to Use Volunteer Service Tracking System
MobileServe has been very open to my suggestions and ideas as they continue to develop their product. I have been happy with it.
Pros
I appreciate the clean layout and accessible search features offered by MobileServe. I find it very easy to search data by user name and filter it by dates. I have over 200 users I keep track of, so this software makes it easy.
Cons
I do not like that, at this time, I cannot edit user profiles myself but have to contact Customer Service and have them do it. They are always helpful about doing it, but I'd rather have the ability to do it myself.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
High School use of Mobile Serve
It has overall been a positive move. It makes performing service hours quite easier.
Pros
I liked that it really helps me save time and gives me an accurate account of where everyone stands with hours in each class. I do like the Dashboard.
Cons
When I check the students hours I have to remember to make sure I put in the starting date. One of my teachers cannot get into mobile serve to check her students. No one has been able to assist us. Some of the student have difficulty in linking their hours to my dashboard.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
MobileServe Review
This has been great for our High School Community Service program - and has given us the opportunity to expand in new ways!
Pros
I like how easy it is for our students to use the App to get notified about service opportunities & to track their hours. It is also great for us to keep record of what students are involved in what.
Cons
There are sometimes small technical glitches that make it hard for us to create repeated events, find old events, etc. However, Customer Service has always been great!
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Student/User Friendly
MobileServe allows us to track our students' service hours throughout their years of high school. The kids like it because it is user friendly and the mobile app encourages them to put in their hours as they complete them instead of forgetting to turn in their service logs later.
Pros
The price first brought me to this product and then the ease of use for our students was a major factor in switching to MobileServe
Cons
My students and I do not like that they have to pay to get a copy of their service transcript. Other products we've used have given them this service history for free.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
MobileServe in Public Schools
Excellent. The MobileServe staff is friendly and courteous. They made switching our community service tracking a breeze and it has saved us a tremendous amount of time.
Pros
I like the ease of using the site. Signing up was a breeze as the folks at MobileServe worked with me to design a program that best fits my school. Our students are using it and no longer do I have to track down paperwork. I also like the professional community service resume that comes with the program.
Cons
I would like it to have reminders that I can set for my students. For instance, when students owe community service hours by a certain date, I would like to be able to set a reminder well in advance of that due date.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Big Fan of MobileServe
Pros
I love that it makes it easy to track the volunteer work of our employees!
Cons
I've had issues tagging a location, but that's really the only issue I've had.
- Industry: International Affairs
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Functionality at its best
Pros
The texting capabilities. you are able to reach everyone.
Cons
it needs more warmth on its platform. Have more personality dpeneding on the organization mission.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
MobileServe
It's an added hastle to have to track all volunteer hours manually, so why not give that responsibility to the volunteer and that saves SO much time for the coordinator of the event/program. Customer Service has always been great and I love that it all started as an idea in the YMCA! I have suggested it to numerous facilities and organizations to help track their volunteers! :)
Pros
The ability to have the volunteers track their own hours and the verification processes. Attaching location, adding photos, signature feature, and the email. Very helpful there are options!
Cons
The color scheme. To be honest, it's hard to see sometimes due to the lack of contrast. White and very light baby blue is very hard to read.
- Used Daily for 2+ years
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Review Source
This has streamlined so much for our service program.
It allows us to begin tracking our students' service experiences from their very first day at our school until their last four years down the road. I especially appreciate what it allows us to track with our multi-faceted senior level semester long projects.
Pros
I appreciate that Mobile Serve listens to our concerns and actively works to update the functionality of the app. It has grown so much in the short time we've used it!
Cons
There are some features with sorting that could be improved, but otherwise, anytime we've had a suggestion they have been more than willing to work with us to either find a solution as is or to adapt the program to suit our needs.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
A good product that could be great
We appreciate having the ability to track service hours through the app, and even with its limited reporting, the program is far superior to a spreadsheet. MobileServe is a good program that with a few added features could be great.
Pros
The interface is straightforward and fairly intuitive. The infographics give a quick view of our groups' performance towards their service goals.
Cons
The reporting functions leave much to be desired. Though the infographics look nice, they only provide a limited view of the data, and we have not found a way to access more advanced reporting. The approval process for supervisors is also somewhat uneven as the system-generated e-mails don't always seem to reach the supervisor.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Service Hour Tracking is Easy
It's been the easiest way to track and verify volunteer hours that our institution has ever used.
Pros
I liked seeing the service hours for each of the students all on one screen, hours for each calculated for me. Having verification from the event where they served documented where they served by having the event organizer sign/email and even the place for a picture. I also really liked that I could leave comments of encouragement for each user when they recorded volunteer hours.
Cons
Software was not intuitive, spent quite a bit of time trying to figure it out on my own before having to go to the software administrator at our site, where he showed me how to get to the "Dashboard" first, then go to "users" then how to navigate around to approve hours. It seems to me that the "Dashboard" screen should be what a user comes to first when logging in, as that is the whole reason we are using the program.
- Used Daily for 6-12 months
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Review Source
Easy to integrate, easy to understand regardless of level of abilty with technology
More participation from the members and more desire from members to log their hours and activities
Pros
How much it simplified everything for the philanthropy chair from dashboard to reports. It made calculating totals and ensuring members were reaching their goals 10 times easier. It allowed for me as the philanthropy chair to monitor over time rather than checking every six months as we had done prior to the product. Being able to monitor in real time allowed for me to connect with members who might not have been reaching their goals.
Cons
None, the only hard part was getting our members to WANT to use it but once they did use it and saw how great the product was they loved it.
- Used Weekly for 2+ years
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Review Source
Through the KY YMCA, I have utilized MobileServe as a tool to log hours for Y-Corps. I love it!
I am able to track all my community service and access it at any time. I also love that I can share my service stories!
Pros
I love that it is easy to access my community service involvement. My most favorite thing about this software is the story telling involved. I love that I can go back and look at stories of service. Pictures included are also a great plus! I love that I can share pictures of service, rather than gloating them on social media.
Cons
I feel that it can be timely. I find myself in a habit of "stocking" my hours and submitting them all at one time for the week or month. I also wish there was a way to go back and plug in pictures from service.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Mobile Serve has taken our community service program to a whole new level!
Pros
As the director of our school's community service program, I find the ease-of-use to be excellent. Students appreciate the ability to log hours right from their phones - and even post pictures of their service experience. I like the real time response; students can know their up-to-date service hours totals as fast as they can check a text message! I love the reports that can be produced from the admin side. The communications features are nice too; I can push out a service opportunity for my students (and receive responses) at any time with one entry on my dashboard
Cons
Honestly, most of the bugs were in the first few months of launching Mobile Serve in our school and support always responded quickly to my help requests. The only thing I can think of now is that there is no current way to archive sub groups - though I've heard they're working on it.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Easy to use
this system automates the tracking and reporting of our student's service hours - so much easier than them turning in paper copies for us to keep up with.
Pros
Easy for our students to log service hours, reports are helpful, automates the service hour system
Cons
the fact that the students can only log a maximum of 23 hours at a time through the app, going back and forth through the reporting system can be difficult and require you to start over, having to choose a sub-org each time tracking in the app when there is only one sub-org in the account - it should auto-connect if you are signed up for just one sub-org - we found that our students forget to click the sub-org box.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Efficient Service for Tracking Community Service
All 71 students were able to complete and document their hours this past year without losing their documentation. Students needed little assistance with their accounts and there was little to no frustration expressed by students when using MobileServe.
Pros
The student accounts were easy to set up and students had little trouble navigating the UI and logging their community service hours independently. MobileServe also makes it easy for the administrator to obtain verification of hours from non-profit supervisors around town. Tech support is is also very responsive.
Cons
It is very customizable, so learning how to use the software was a little tricky, but tech support was helpful.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
The best volunteer tracking platform you can buy!
Pros
Ease of use, look and feel, connection to social media, dashboard, ease of verification of hours, customer and technical service by MobileServe staff,
Cons
The only con is the cost. For our small nonprofit it is expensive, but providing free accounts to students has been worth it to us.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Mostly good
Pros
-ease of accessibility
-breakdown of data is nice
-some customizable features
Cons
-verification of service can be complicated/easy to manipulate. Didn't know photos could verify service until someone used that as a loophole. Also, navigating the back end of the site can be a little tough.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Just a few suggestions
Pros
Customer service is great. They are quick to answer any questions that come up throughout the day.
Cons
Some of the pages can be clunky to work through. On the service log page, it would be great to have a batch accept / reject feature with a comment box just like on the individual service log pages. I wish we as administrators had the power to turn off certain verifications on the service log pages.
- Industry: Primary/Secondary Education
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Using mobileserve in our high school
Pros
Not having to keep paper copies. Students having access to add their hours rather than us logging them in.
Cons
We are still learning after our 2nd year with this. Often data does not match and it is because we entered or labeled something incorrectly. I find it very difficult to use and have basically passed it along for another colleague to try to figure it out.
- Industry: Mechanical or Industrial Engineering
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
MobileServe is a good tool
We are tracking service hours for a sorority obligation.
Pros
I liked how i could see all the service I have done over the years and its tracked easily for my contact to follow.
Cons
Sometimes the app is slow or gets stuck when filling out certain categories.
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
A Good Partner
MobileServe has helped me administer our program and better promote it and archive valuable data for long-range planning.
Pros
MobileServe saves me hours of work by tracking students' community service hours. It also provides me with lots of useful data. The folks there are friendly and patient with me.
Cons
It can be clunky to use sometimes. I can't always get answers right away and I wish there was a way to have face-to-face instruction- I learn better that way, although the video chats do help. I'm still a fan.
