Cytracom Reviews

Pros

The app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers.

Cons

I would like it to provide integration with Zoom/Webex/Video conferencing.

Alternatives Considered

RingCentral Contact Center and net2phone

Reasons for Switching to Cytracom

The lease for the equipment was included in the monthly cost, not an add-on. The company had a good reputation and sold through the channel only.

Pros

Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites.

Cons

I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new.

Alternatives Considered

RingEX and Business VoiceEdge

Reasons for Switching to Cytracom

Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything...

Pros

Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him

Cons

its built by them on some own platform that i never got any demo

Alternatives Considered

RingEX and Avaya Cloud Office

Reasons for Switching to Cytracom

better support

Pros

While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best.

Cons

Sorry, but I just haven't experienced any downside yet.

Alternatives Considered

Avaya UCaaS

Reasons for Choosing Cytracom

We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks !

Switched From

Avaya UCaaS

Reasons for Switching to Cytracom

Price, product quality and the support we received setting up and customizing our system.

Pros

Everything included in low monthly price, phones, service, etc.
Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring.

Cons

So easy anyone can do it. What happed to complex job security?

Alternatives Considered

Intermedia Unite

Reasons for Choosing Cytracom

Ease of configuration, ease of deployment, ease of billing.

Switched From

Intermedia Unite

Reasons for Switching to Cytracom

Better service offering. Better support experience. Better billing experience.

Pros

Incredibly easy to set up, phones come from the company preconfigured for a plug-and-play experience. The mobile app and desktop app make it easy to stay connected even away from the office. The new Chrome plugin provides click-to-call support on any webpage or system, which is a huge benefit. The call quality is clear and some of the best I have experiences with a VoIP system. The dashboard for managing the PBX is easy to use, even for non-technical people. The support with Cytracom is fantastic, with issues being resolved quickly.

Cons

I would like to see more integrations with RMM and CRM platforms. The company has a great HubSpot integration, but not everyone uses that product. More phone plan options, especially for areas that do not require a dedicated extension with mailbox and services would be appreciated.

Pros

Cytracom is a very easy and organized program.

Cons

Cytracom does sometimes have new updates. Some days they have different outlooks but over all it is a good software.

Pros

Because it's cloud managed and integral with a remote service I can troubleshoot and manage my client's services remotely, with notifications of failures being delivered to me even if the client's network or power fails. Without these features my clients would have to call me to alert me of problems and then wait until I can schedule an appointment to restore service. Security and communication are not luxury items for my clients, so I need to keep down time to an absolute minimum; this software allows me to deliver reliable services to my clients.

Cons

The main and plain make the phone ring configurations are a walk in the park. Getting into the more complex configurations can be more challenging especially if you're not coming to this from the telecommunications industry and familiar with concepts and terminology. Is having too many options a con for a particular software? That's the best I can offer as something I don't like about the software. Fortunately there's plenty of support from live techs based in CONUS to assist even a noob like me.

Pros

I really like the integrations they have with the software platforms we use. I can get caller information to pull from our application right when a call come in from a client. We are quickly able to see any relevant information we might need.

Cons

When we first started using Cytracom the apps did have some issues with notifications, especially the mobile app. I do give props to them though as they have listened to their customers and they have been working to fix these issues.

Pros

The client has complete control over their PBX, if they want it. Or they can have Support handle it, or their MSP handle it, or any mix of the 3.
Pricing the product for the client could not be simpler, basically point and click.
Online training videos.

Cons

They are pretty rigid on pricing. Sometimes a tough sell against some of the big national providers.
Wireless handsets in need of a major update.

Pros

I like the ease of use and administration. The feature set that Cytracom offers is greatly beneficial to my business and how I use my phones

Cons

So far I don't have a least favorite feature

Pros

Free Phones, no long term contract, refresh phones every 36 months

Cons

At the time of purchase the local managed of the phones required onsite presence. However that has been resolved.

Pros

The product is easy to administer and works terrific. The phones are great and the calls are clear.

Cons

We did not experience any difficulty at all.

Pros

Replaced our old PBX system and added a much need Web interface that allows you to manage your system. Provides email notification with VM attachments and can route calls based on a call schedule.

Cons

Call scheduling can be very difficult and will likely need to call support to set it up. The system is unable to send out email notification for missed calls.

Pros

The dashboard and control over the system is second to none. Customer service also readily available.

Cons

Integration to the CRM would have been helpful. Also, price was a little high and they had a tough time coming up with workable solutions for certain issues.

Pros

Every software product that we’ve used from Cytracom has worked great. Great feature sets and user friendly.

Cons

I would like to see more integrated apps

Pros

I like the ease of use to set up and working the system. It is my main suggestion when asked about trying to switch to if asked.

Cons

While they have several plugins some of them of my other software however they are working to get some plugins/features working or planning on many of them.

Pros

This work like they said it would i would buy it again

Cons

I like it all so far i think it works very well