Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Cytracom
Designed to connect MSPs and customers, Cytracom is a complete UCaaS platform that streamlines business communications by centralizing business messaging & calling in one platform. Cytracom contextualizes business calls by providing system integration with Microsoft, Salesforce, Hubspot, Zendesk, and more.
As a critical component for day-to-day operations, Cytracom provides a fully-featured platform that includes SMS/MMS messaging, visual voicemail system, call queueing, call recording, auto attendants, contact management, and more. Engage customers 24/7 with unlimited calling within the US and Canada. Leverage Cytracom's iOS and Android compatible app for on-the-go access.
Live support is available to provide dedicated assistance for simplifying Cytracom to customers.
Cytracom pricing
Cytracom does not have a free version but does offer a free trial. Cytracom paid version starts at USD 29.95/month.
Starting Price:
USD 29.95/month
Free Version:
No
Free trial:
Yes
Alternatives to Cytracom
Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises...
3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the...
Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service...
RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more...
Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses.
...
Cytracom Reviews
Feature rating
5 reviews of 18
View all reviews
Brian
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 22/12/2020
Cytracom Desktop App is great for a mobile or remote workforce
The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point.
Pros
The app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers.
Cons
I would like it to provide integration with Zoom/Webex/Video conferencing.
Reasons for Switching to Cytracom
The lease for the equipment was included in the monthly cost, not an add-on. The company had a good reputation and sold through the channel only.
Bobby
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 09/03/2021
Glad I learned about this company
He’s been excellent and have received tremendous customer support.
Pros
Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites.
Cons
I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new.
Reasons for Switching to Cytracom
Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything...
Verified Reviewer
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Monthly for Free Trial
-
Review Source
1
Reviewed on 06/04/2021
Partnership with Cytracom was painful
will not partner again with them
Pros
Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him
Cons
its built by them on some own platform that i never got any demo
Reasons for Switching to Cytracom
better support
Bob
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
5
Reviewed on 09/02/2021
Cytracom, support makes all the difference
We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner.
Pros
While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best.
Cons
Sorry, but I just haven't experienced any downside yet.
Alternatives Considered
Avaya UCaaSReasons for Choosing Cytracom
We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks !Switched From
Avaya UCaaSReasons for Switching to Cytracom
Price, product quality and the support we received setting up and customizing our system.
Samuel
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 17/12/2020
Cytracom is the Best Hosted VoIP service provider for MSPs and Customers
The best VoIP vendor for IT Service providers and customers.
Superb local USA based sales, support, and services.
Pros
Everything included in low monthly price, phones, service, etc.
Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring.
Cons
So easy anyone can do it. What happed to complex job security?
