User Reviews Overview
About AAC
Affiliated Acceptance Corporation (AAC) is a cloud-based platform that helps businesses set up and manage recurring billing, track customer data and create powerful reports that are automatically delivered in regular schedules....
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- Used Weekly for 2+ years
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Review Source
AAC is the lifeblood of my business. Eighty percent of the income for my dojo is processed by...
Allows me to process monthly payments, which is how my dojo takes in 80% of its income.
Pros
It allows me to upload new clients and print customized reports. It's nice to be able to go back and look at monthly activity in the past.
Cons
I wish I could make changes to existing accounts myself (monthly payment amount, editing previously uploaded contracts, special payments, etc.)
- Used Daily for 2+ years
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Review Source
Professional and helpful
Pros
Easy to use. Very user friendly and the team at AAC is always willing to help as much as they can. Able to use in any computer with internet access.
Cons
Takes some time getting used to, not able to have immediate posting-takes 24-48 hours. Could be better with an easier retort system. Takes too long to make a report for details and I have to go back and set the same permaters every time, saving the permaters could be helpful.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
worst data transfer experience ever
Pros
nothing. software always had glitches such as random access lockouts on members who should have access when access control system is linked to software, canceling accounts that should have auto renewed etc. Staff did make every effort to help with issues though.
Cons
rarely worked properly. more problematic then helpful. fairly complicated to use, could not edit membership without re-writing the entire account. Shut off all access fob to every member when canceled.
Response from Daxko
Hi Ty, I¿m sorry to hear about your negative experience with data transfer. We are excited to share that we joined the Daxko family of brands and can now offer best-in-class software to match the level of service we provide on the billing and payment processing side of AAC. Please reach out to us to learn about our new software options!
Top AAC Alternatives
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
The one program that's had the most positive impact on our billing and payment processing...
Pros
From day one, AAC made our payment processing systems much easier to use. It streamlined many of our independent processes into one piece of software. It has lead to increased productivity within our entire accounting department.
Cons
AAC seemed a little overwhelming at the beginning because it was so full of features. We didn't know where to start. We did some training and eventually learned just how useful AAC is. Now, we adore the customization, speed, and ease to use.
- Used Daily for 2+ years
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Review Source
Good Customer support. System was easy to figure out for beginners.
Simplicity and customer service its 2 biggest assets.
Pros
No swipe card needed for new members. Also, steps for putting in new members is pretty self explanatory.
Cons
Rewriting contracts has lost us data in the past. When a member changes their gym plan, calling Customer service has worked better.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great relations and communication with AAC
Used for 20 yrs.... have grown with it
Pros
Retention of expired contracts and the ease to look up old and reinstate.
Email options, reports options..
Cons
Picture ID and basic membership exp date etc should show up on check in screen like the first software version of this software from 15 yrs ago. Current software screen times out and freezes the check in screen requiring constant employee attention. Membership freezes.... we should be able to have more control this function...without having to contact customer service to freeze a contract. When the internet is down, my door control and check in functions are crippled.. With the Dos version it was all in house operations here.
- Used Daily for 2+ years
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Review Source
Overall it has been good. The people at AAC are always extremely helpful
Pros
Excellent speed; no data loss issues; lots of information for business decision making process. AAC seems to be changing and improving software regularly. Software does great job keeping historical data in a easy to retrieve format.
Cons
Wish the process of entering new contracts could be improved - eliminating the need to save and go back etc. Also would like to see online membership sign-up - our competition has it
- Used Daily for 2+ years
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Review Source
Customer service is awesome. The cost is high.
Pros
Easy to use. Customer service is great. We love carrie. Someone is always there to help. It does everything we need in our facilities.
Cons
The monthly cost. 5% is high. We also have to do a lot of the collections. I have researched other programs and have found some cheaper softwares. We are used to this system but it's getting expensive as we grow.
- Used Daily for 6-12 months
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Review Source
ACC has been a great help to our business!
The software has helped streamline our business and increase our effectiveness and efficiency.
Pros
What I like most about the software is the ease of use and the value I receive for the money. It has helped streamline our business and increase effectiveness and efficiency.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
They are awesome!!
AAC collect our students tuition for a month. then send me a whole budget in 1st day of month. It helps for keep healthy business. They are awesome!
Pros
All of Itycity system is awesome! Most favorite part is Global Active Payment Detail. Also, if someones wants to freeze their contract I could change right away.
- Used Daily for 2+ years
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Review Source
Not quite all the functionality needed for martial arts
collection services
Pros
affordable for features offered, client services helps when I can't get the software to do what is needed
Cons
Report titles are confusing, not easy to sort, and hard to update. Have had multiple issues with saving/editing.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Customer since 2010 and I love it
I've been able to manage payments and memberships easily allowing me to focus on the development of my program. The updates are always done at a time when it does not affect my operations
Pros
I have always received the best customer service, from when we first set up the software to last week when I had questions about a transaction. They understand my individual priorities as a business owner and they have never pushed any product I didn't need.
- Used Daily for 2+ years
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Review Source
Functional but has a lot of room for improvement
Pros
Billing is somewhat simplified for business owners with collection service built in. The tech support is very responsive too. Client service department is very polite and responsive also.
Cons
No Mac OS support. No unified all in one software. No web integrated client management software. Very difficult to use software for communication purposed between students and management.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Simple, easy and worry free. AAC takes care of all billing related issues.
I am terrible with numbers and in really hate chasing clients for money. AAC takes that out of my hands allowing me to focus on being a great teacher making my client relationships smoother.
Pros
The platform is extremely easy to use and understand. Also the customer service is very friendly and patient.
Cons
When entering a new contract or new client information, the system will block you if the email is a duplicate.
- Used Daily for 2+ years
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Review Source
AAC has always been great! Straightforward, easy to use, and on top of any customer issues!
Pros
It is super easy to use and allows me to add or change as I need to. It compliments my martial arts school well and their check in software helps me keep track of my students, their attendance, payments, progress and all....super easily!
Cons
I wish it would merge better with Quick Books. I have to manually enter each transaction, which can sometimes be tedious!
- Used Daily for 2+ years
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Review Source
Overall, once you've navigated through the process, not too difficult.
Easier than calling all the time.
Pros
Like the ease of changing form of payment. Like ease of posting payment. Like the customizable reports.
Cons
When entering a contract with same email, rejects email. I would like to be able to change email to one in existence. Would like to be able to post payment to tuition only, not to fees.
- Used Daily for 2+ years
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Review Source
easy and simple! when I need to contact with agent I don't have to talk with machine!
Pros
AAC software is easy to report all the contract and track what they buy. and also good easy to track payment history.
Cons
I like software everything is fine. but If I have to say its not let me know when is students expiration date. so I have to check up every single students expiration date.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I have been a "Raving Fan" of AAC payment processing for about 20 years!
The integration of the AAC software with the AAC full service billing makes our job much easier. We appreciate not having to enter data into two different systems. I highly recommend AAC particularly for Billing!
Pros
We have been using Martial Arts Express as our Front Desk System Software. We find it to be simple and efficient to use.
- Used Daily for 2+ years
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Review Source
I have owned my fitness center for 33 years and have used ACC for the past 20 very satisfied.
Pros
Easy to use and great customer service. Never had a problem with any drafts and good communication from Affiliated Acceptance.
Cons
Sometimes takes a while to get the month end Finanicials. And I am not real technically savvy so it takes me some time to navigate the system.
- Industry: Sports
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Okay for basic work but not enough functionality. Clumsy interface.
Can enter my own contracts and save on fees.
Pros
It does a basic job. Can handle uncomplicated data entry most of the time. Can automate basic reports.
Cons
Clumsy interface. Have to call customer service for very basic things like updating a customer address. Won't let me change billing dates. Doesn't allow special payments after the first one. Gets stuck and refuses to complete things like updating a client's method of payment. Customer service gets a lot of calls do do things I should be able to do myself online. Using this software is like traveling back in time 10 years and using a program someone wrote for a comp sci class.
- Used Daily for 2+ years
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Review Source
Awesome service and overall quality!
Pros
It's easy to use the program and customer support is great. I also like the integrated collections features
Cons
I think it should be easier to customize reports. When pulling the canned reports, it is hard to change fields to pull a more custom result
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best billing company in the business
track sales and records.
Pros
client care is very friendly and very professional. the ease of working with their software.
user friendly software. The software is easy to use and understand, we like it a lot.
Looking forward to many more years with AAC
- Industry: Sports
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Very happy with the updated format, easy reporting, and great customer service.
It streamlines all of my reporting. And manages all of my clients payments.
Pros
I have been with a AC for almost 10 years. I think for my application it is perfect. They have great customer service the functionality is super intuitive, and I really have zero complaints. I would highly suggest anyone thinking about using a system for their gyms to strongly consider a AAC
- Used Weekly for 2+ years
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Review Source
Customer Support is very friendly and professional on what they do!
Pros
The software is easy to use, and the customer support is very good compared to other products we have used.
Cons
I wish that AAC implement more features such as automation emails for clients, and also that the customer portal is little bit more easier to use.
- Used Weekly for 2+ years
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Review Source
Overall good experience using AAC
Pros
Pretty easy to enter contracts, great customer service on the phone when needed. Lots of options of reports you can set up automatically. Easy to go in & make changes if needed.
Cons
That you can't use a tablet to use the software or enter contracts. Before they "upgraded" the site you could. Also if you enter a contract on a wed the 1st available date for 1st payment won't be until mon or tues. Before you could pick fri if entered on a wed
