Maintenance Care Reviews

Pros

An effective, quick and easy technique to be explored. The system tracks the costs of each department efficiently.

Cons

So far no Cons from me and the team, they just love the system

Pros

Maintenance Care is just enough without being too complicated. We use it mainly to create and track work orders as well as generate hours for billing and payroll. It's a great tool that allows us to write out exact instructions and communicate with our maintenance tech. We keep it pretty simple and Maintenance Care allows us to do just that.

Cons

Again, we use it in a simple manner and haven't noticed any glitches as of yet.

Pros

The software was very easy to setup and update the basic parameters that it has. Entering and creating PM work orders is also very easy.

Cons

There are areas that could be improved upon to help smaller organizations continue to grow; better information inputting, tracking of vital statistics related to facilities management, creating an accounting portion or report that would track time, avg time, and cost of work orders by individual work orders, weekly, monthly, annually would greatly help in demonstrating our expenses and time for each of our programs.

Pros

Maintenance Care is a suitable work order task manager in that all related parties can view and share responsibilities to perform necessary work order tasks.

Cons

We have noticed new users sometimes have trouble using the software from the app. It seems to be select features require a need for a tutorial to ease the transition of learning the software.

Pros

It's a user-friendly system that works well.

Cons

It was a challenge to get some of our staff to be able to learn to use the app.

Pros

I like the ability to send detailed work orders to our maintenance crew quickly and accurately. They receive them immediately on their tablets

Cons

Because some maintenance people are not sure how to close their jobs when their done I must go in and do it for them. Maintenance Care can only close one job at a time. It would be easier and more productive if I could close multiple jobs at a time.

Pros

Are the pros on the system is it organize and easy to get my other work done

Cons

Kone I can’t think of anything right now it comes to mind

Pros

I like the ease of operation for the crew and the staff. Other programs are way to difficult to navigate with ease

Cons

I have not found anything I dont like about the program so far

Pros

Overall, the system is very easy to use from the user interface standpoint

Cons

Would like to see PM schedules for Monthly, Quarterly, Semi-Annual, Annual tied together more, and would like if they adjusted based on PM closed date. If I take a month to complete one interval and want to push everything back by one month, I need to open 4 different schedules and adjust them individually.

Pros

save a lot of time, no lost work order, easy to get reports

Cons

at first, since we are a French organization we couldn't use the accent , but now maintenance care did fix the problem

Pros

We were able to consolidate 2 programs we used into one. Price is fair. The capability of things you can do in this program.

Cons

There is nothing we don't like about it.

Pros

Maintenance Care is very easy to use and navigate. Work orders can be generated and delegated very quickly and easily. The work order request link for other departments works great and requires little input to make a request.

Cons

I wish the program had the ability to assign due dates for work orders. It would be nice if the work order template was customizable, the ability to add a company logo and select which fields are printed on the order.

Pros

We are a small company and ease of use is important. We are able to create, track and close work orders and all have access at any time. I can't imagine running a business like ours without something like this.

Cons

We use a small portion of this program and for what we use it for there are no cons to us.

Pros

the UI for creating requests is simple and exactly what we needed

Cons

the ability to attach more detset files to work requests

Pros

Getting away from paper forms and the accessibility of information in the field and ease of assigning or reassigning tasks.

Cons

A couple glitches with some fields that will hopefully get worked out, but not critical. Also, there is only one level to prioritize a task. We would like to see multiple levels of priority.

Pros

The interface is easy to use and reliable. The scheduling tools are simple and easy to manipulate to suit our needs.

Cons

The only thing I really wish I could have with this software is a drag and drop calendar function.

Alternatives Considered

Reasons for Switching to Maintenance Care

Pros

Work orders management has helped or Maintenance be more efficient and Preventative Maintenance Scheduling means we don't miss important maintenance on pieces of equipment that were neglected before.

Cons

Can't think of any, it has been great. Worth every penny.

Pros

This software is user friendly in all aspects.

Cons

I can't think of anything I don't like about it.

Pros

Easy of use. Good layout. Can track multiple requests. Lots of layers for projecting and looking to the future.

Cons

Sometimes there are too many options and pages that can cause user confusion and wasted time.

Pros

To have work orders digitized from the get go really helps my team address all items brought to us in a timely manner. To get notified the moment a person submits one. Awesome.

Cons

In my opinion we could do without needing administrative permissions to add or remove user's from looking at and completing w.o.

Pros

Some of the Pros relating to this software for our organization include the ease of use and flexibility of creating and assigning tasks. The "ME" button makes it super simple to clearly indicate who updated a task.
Being able to attach documents (such as manuals, service reports or invoices for work completed) to a piece of equipment saves time and money when attempting to diagnose and/or prevent problems. The Preventative Maintenance features ensure that no equipment is missed during routine checks.

Cons

I personally would like to see enhancements to the Inventory/Parts module of the program. Our organization was unable to smoothly implement to line up with our vision of what the inventory tracking should look like.
Due to the fact our organization utilizes multiple sites, occasionally an incorrect site is chosen. Based on the current functionality of MC once a site is picked for a task it cannot be changed. a new replacement task must be created.

Pros

Maintenance Care really brings together all aspects of maintaining a building/property. We were able to input an inventory into the system and include things like date of purchase, any repairs that have been done to the item/building and any annual checks or replacement items for them (with built in reminders). It also allowed us to electronically submit, assign, and track maintenance requests, which was super important to us. No more writing things down, passing to a maintenance person and never hearing about it again! If you have property or a building this program is a life saver!

Cons

Inputting our inventory was a long process as it is manual so that is less than ideal to do all at once (not bad for when you're adding a new item as you purchase/replace). Additionally we were a summer camp so setting up our site within was not as cut and dry as say a building BUT the implementation team we had really helped us through that.

Pros

I love the quick and easy way to submit, review and process work orders.

Cons

the biggest improvement I have seen is: as a manager it's nice to be able to assign work orders and have my staff be able to see who is assigned to which work order.

Pros

This is a great work order task manager and having vendors all in one space. I love the feature of having a link for everyone to submit work orders.

Cons

From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better. I am looking for an alternative solution to keep track of my keys. I have over 1,600 keys to keep track off.

Pros

That we now run a program with no paper. That as a worker I can not forget about work orders.

Cons

When I'm off for holidays , there is no one at this facility to do our program. One man show , so be good if I could pause while off