One Church Reviews

Pros

OneChurch Software is easily one of the best kept secrets on the ChMS market today. Most Pastors and/or Church leaders are familiar with Planning Center, Tithely, Church Community Builder, Breeze, Rock, etc. We have done extensive research on every platform on the market today and most don't come close to offering what OneChurch Software offers.I understand that different churches have certain preferences based on specific needs and may be "gun-shy" about trying something new. I guarantee you that you won't be disappointed.

Cons

OCS is a bit pricey when compared to another leading ChMs that we were using prior to coming over to OCS. OCS pricing goes up based on the number of member profiles that are active in your system. The previous company that we used was a flat $99 monthly fee regardless of how many profiles were in the system. This is pretty much the only knock that I have against them.

Alternatives Considered

Planning Center, Realm, Churchteams, ChurchTrac, Faith Teams, Rock RMS, Subsplash and Breeze ChMS

Reasons for Choosing One Church

Our preferred ChMs with Tithely was Elvanto which they own. They also recently acquired Breeze and have developed their own internal ChMS called Tithely People. The development and upgrading of Elvanto seems to no longer be a priority to them. Many faithful Elvanto users are frustrated and confused with the array of options offered but minimal updates to Elvanto.

Reasons for Switching to One Church

Functionality, ease of use, Ability to use with other software platforms, customizable, etc.

Pros

Comprehensive church management system, excellent mobile app, detailed user/admin permissions, great integration between the mobile app and the browser, amazingly responsive customer support.

Cons

The worship planning feature hasn't reached the industry standard set by Planning Center yet. It would also be great if the volunteer/serving module was geared toward volunteers for things other than just worship services (ex. Youth Group events, holiday events, etc.).

Alternatives Considered

Planning Center and Breeze ChMS

Reasons for Choosing One Church

PowerChurch was quite antiquated: difficult menus, subpar reporting features, limited data fields, no mobile app, no meaningful integrations.

Switched From

PowerChurch Plus

Reasons for Switching to One Church

Cost, ease of use for both administrators and users, customizable mobile app, integrations.

Pros

Customer support is incredible. They will work with you to make features more intuitive and they respond immediately.

Cons

There are some little quirks here and there that can be unfriendly to a user but the developer is always improving features.

Pros

One Church is fully integrated. People profiles are linked to contributions, and batches are easily posted to the accounting module. Daily online donation batches automatically appear in contributions once processed by the bank. And then you just post them! Other manual entry of expenses and deposits is easy. So being treasurer is now very little work. Financial reporting too is good.

The giving/contribution statements are handsome and nicely display one's pledge progress. And... the statements can be generated by the person themselves! Congregants can log into the system from a computer or the basic "My One Church App" (or a more expensive customized app). They then can update their own contact information and have access to their giving history, their group involvement, and can register for events and such. They can set up their own recurring online giving. They can enter their own pledge. Donations and pledges can be defined to be reported on as an individual or combined as a family.

Defining user permissions is robust, so different groups of people can have rights to different areas of the software. Like counters can do data entry of contribution batches, but not have rights to post or see other financial information.

Finally, I have to say that support is phenomenal. There is an online chat feature where questions are answered almost immediately. And many suggestions I have made have already been implemented. The One Church people are very responsive.

Cons

Nothing major; wish the menu wasn't so long... would prefer to enter just an amount and not need to always type in cents. Having to re-open a batch to make any changes in accounting.

Pros

One Church allows us to integrate our membership and giving records, while giving our members the ability to easily update information about themselves and their family, access their giving records online, and communicate with fellow church members through email and discussions. Privacy settings and permissions are robust.

Our users are finding the interface to be fairly intuitive.

One Church's customer service is top-notch, and their online chat support is fast, efficient, and thorough.

Cons

We like most everything about it so far! The only downside — and it's not that much of a downside — is that there are so many features that it takes some time to get up to speed on them all. We'd love to add the automation component, but have decided to wait on that for awhile until we've mastered the other included features.

Alternatives Considered

Elvanto, Servant Keeper, ChMS, Church Social, Churchteams, ChurchTrac and Breeze ChMS

Reasons for Choosing One Church

We had used similar online church management software for a number of years and had a good experience with it, but it eventually became a bit too pricey for us. We ended up going with a self-administered solution for our online Member Connection, but still maintained a computer-based database with our member and giving records. After going that route for about five years we began looking for an online solution that would allow us to integrate all of our record-keeping with our online Member Connection.

Reasons for Switching to One Church

The ability to get hands-on with the software with a free, 14-day trial — on our own, with our own data — contributed greatly to our decision to go with One Church. We also appreciated their pre-sales customer service, and the fact that the cost is very reasonable for everything that comes packaged with the software. We also liked the tiered pricing that is based on actual users, rather than average Sunday attendance or total membership.

Pros

Great customer support - phone, chat, online training resources, and one-on-one online training.
The end-user interface and the ability for end-users to sign-in with Google or Facebook.
The system is customizable - system colors, logos, gender terms, pro-nouns used or not used, marriage and partnerships for same-sex couples and the ability to add items and terms to user profiles is a wonderful feature.
All the pre-formatted settings and customizations are searchable for creating rich and robust reports. Dashboards for the People and Contribution sections are customizable and easy to review and use.
You can have contacts that do not count against your active user counts. This great for registering guest that attend services or other functions and tracking their progress towards regular attendance and membership. It is also great for when you have one adult person in a family that attends, but you want to add their other adult family members for an emergency contact, etc...
The Dashboard is very informative. It tells a user wheat they need to do if they are assigned a responsibility. It shows their events that they have either organized, signed-up to attend, or a group they have ammeting for. It also shows the opportunities that they have sign-up to volunteer for.

Cons

The initial set-up. With so many options it was easy to get lost in the minutia of set-up.
There are no pre-set user permissions profiles other than SuperUser. This makes it hard to create users from scratch. Having a few preset user permissions profile templates would make set-up and trial usage easier.
Also, if a saved user permissions profile template is used and applied to a user, the template name is not saved as part of the users profile to reflect the type of user they currently are. Additionally, if you add or delete a feature setting from a saved profile template and update the template it does not make those changes to the current users of the saved profile. You have to re-apply the saved profile with the new changes to the existing users, if you can remember who has what profile setting and which version.

Alternatives Considered

Realm, Church Windows, ShelbyNext Membership and IconCMO

Reasons for Choosing One Church

We had done a partial switch from PowerChurch Plus to Realm. We had complaints about Realm and its user interface and church leadership, volunteers and staff found it hard to learn.

Switched From

Realm

Reasons for Switching to One Church

Price, Customization, Events feature that allowed room reservations. Room reservations is not often found built-in to a program. It is either an add on ($$$) or another program all together.

Pros

It has met and surpassed our expectations. This software has stepped up our game in communication to the church body, ease of use, streamlined and simplified our work on the back end. We went from using about 5 or more different services to just One Church Software. It has reduced the cost and really made it so much easier for us, while at the same time improving the appearance, ease of use, and clarity for the users. We are able to get our teachings to the church body faster, easier, and more professionally looking through the app. Handle our events, receive tithes and offering, send texts and emails, and much more..

Cons

It doesn't make me my espresso coffee in the morning? In all honestly and joking aside, the administration, accounting and the the church body is very happy with our choice to use One Church Software. We wish we of known and started to use them sooner.

Alternatives Considered

ChurchTrac, Pushpay, Mailchimp, Tithe.ly and Gyve

Reasons for Choosing One Church

It combined over 5 other products we were using into one and made the overall experience better. It extremely user friendly on the back end, as well as the front end for the congregation. It reduced costs. We wanted a better system to keep in communication with the church at large.

Reasons for Switching to One Church

Their response was always fast! They answered and surpassed any other company in customer support. It combined over 5 other products we were using into one and made the overall experience better. It extremely user friendly on the back end, as well as the front end for the congregation. It reduced costs. We wanted a better system to keep in communication with the church at large. We weren't looking for this, but it made it even better was that it comes with an app, and web integration. The financial reports were very thorough, which was a must for us.

Pros

The user interface is incredibly well thought-out. This makes it easy to learn and to teach, even to the technologically challenged/fearful!

Cons

It is so robust and powerful that it requires a TON of pre-planning to make sure you set it up well from the beginning. Fortunately, it's incredibly simple to make adjustments along the way, so you don't have to fear setting it up "wrong" at the beginning!

Pros

Everything you need in one place. Calendars, events, emails with templates, text messages (all can be scheduled). Sign up forms are a breeze. We customized a sign up form that we use for our prayer list we update weekly. Notes under people directory can help remind minister of counseling/information. Active map and phone numbers make it easy to click and call or get directions to addresses. Easy to use. I have cross trained people from 20 years old to 65 years old with this system and they all like it. IT HAS AN APP! There are lots of features I haven't mentioned. Still, the customer support is responsive, timely and adaptive. They are great to work with. We use this software everyday.

Cons

I am not sure what I don't like or what I least like? Things have worked out that great for us.

Alternatives Considered

TouchPoint, Servant Keeper, Chmeetings and Breeze ChMS

Reasons for Switching to One Church

I utilized demos from most of these alternatives, mentioned above. Some where too expensive for a similar product to One Church. Some were not user friendly. Some were bogged down with too many buttons, windows, and tools that it was difficult to navigate. While others were making promises on features that were to come, but they aren't even close.

Pros

OneChurch has worked very well for us. We were looking for something more up-to-date; with more options to communicate with our people. So far it has been great. It is very easy to use for most of our staff. When we have had questions that we could not find in the help section (which is helpful most of the time) their responses were quick and personal. They also followed up to make sure the issue was resolved.

Cons

For the younger (under 50) users is was very intuitive, but it took some of our older users a little while to adjust.

Pros

The support team's quick reply during setup was fantastic!

Cons

Can't really think of anything yet. I really appreciate the support team who has answered my questions promptly.

Alternatives Considered

SimpleChurch CRM

Reasons for Switching to One Church

User experience

Pros

I like the ease of use and ability to bring most of our church operations into one app. OneChurch is so deeply integrated into every area of our church that it would be difficult to overstate it. Some of the areas we use OneChurch: 1. Check in/out for kids ministry2. Individual/ family profiles of members and attenders 3. Events (integrated with our website)4. Online giving (integrated with our website)5. First time guest onboarding through online connect card and automated email. 6. Attendance metrics for all ministries7. Bible study communications and discussion8. Volunteer scheduling and reminders9. All emails- including rich text and graphic layouts10. Online payments for events11. Membership and baptism processes/ automations12. Church app (Free version that comes with subscription)

Cons

I cannot think of anything that I like the least. Some people can feel overwhelmed at the amount of ways to do different tasks. The amazing customer service has helped many of our staff members navigate some of the finer points of learning the system.

Pros

We love the Mobile App customization, and people directory. Our staff have really benefited from having all our information in one central location that is easy to access. The ability to have all our Online Giving, Forms, Financials, Background checks, membership roles, fellowship groups, ministry teams, kids classes, and mobile app in one system is incredible.

Cons

There is a bit of a learning curve, but it is worth the effort.

Pros

This church management software is easy to set up and there are helpful training videos to help you along the way. I love how you can track people's engagement with the church to be able to plan for better corporate discipleship.

Cons

I wish that they would add voice messaging to their communication module. Some of the older members do not text, email, or know what a push notification is. If there was a voice message option, we would be able to drop that service we are currently paying for and be able to afford the higher level of service.

Pros

Great Church management. Really like the forms that can be tied to the db if you would like, ease of use for data/people management. The query system is the best of the ones we have used. Contributions\data entry are slick, groups work well-each leader can easily email their group, put events on their calendar, store files that everyone needs to see, notes are available that can be restricted to whoever needs to see them, service planning is being revamped, but this version works well, we set up the automation so as people fill out the visitor card, and move through the membership class, the automation keeps track and even changes the record type as they move through the classes. Another automation keeps track of the membership process (filled out form, met with elder, presented to congregation)

Cons

Accounting has been the hardest module. Some things need to be worked out here in regards to fund accounting.

Pros

We love this software. Our primary concern was efficient and reliable Accounting and One Church delivers that and much more. This product is very user friendly and the help chat feature is perfect for all the little questions that crop up. The help team always responds quickly. One Church really shines in its clean and easy to navigate user interface. The Contacts, Contributions, Forms, and Automation modules are very useful. We also utilize the Event Calendar, Mobile App, and Donation Processing as features to benefit our church congregation. We also use the Sermons module as a plug-in for our church's website. Our integration experience was seamless with the One Church staff handled our onboarding. Also, they have extensive training/help articles and videos to assist you with any new feature you want to tackle.

Cons

The only additional feature that we have ever wished for was a way for members of volunteer groups to view the full volunteer schedule and maybe contact each other, especially within the mobile app.

Pros

First of all, the design is beautiful. It doesn't look like a database (from the back-end or user interface). In addition, the customer support is like nothing I have ever experienced before. The hands on, immediate responses are always helpful and patient. And the company is QUICK to address issues/fix bugs. It is very user friendly. We never get questions where users are confused like we did with our old system.

Cons

If there was anything, I would say the lack of customization for hard coded labels. For example, we are a multi-site church and call our spaces "locations" or "sites." OneChurch only uses the word "campus." That would be the same with any software like this, though.

Pros

Its is just very simple and easy to set up and use and has all the features we need and much more which will allow us to grow into it. The text features are huge for us even though we are a very small church it allows me to text or email everyone needed in seconds. The text to give and automated giving is all automated and saves an incredible amount of time and avoids human errors.

Cons

Getting really picky since its not really a feature of the software but I wish the groups were easier to use for group members and had a more social media feel to them to build community online. The app is very basic and not great but hoping that will be built up as well but again, not really the primary features of the software.

Pros

To start with, One Church Software's customer service is amazing - the best I've ever experienced. They are very fast at responding, and they are excellent at bringing the results we need. Concerning the software, it's everything we've needed to run our church smoothly and effectively from any computer or device, anywhere.

On the admin side you'll find the following ... Church Directory, Contributions, Groups, Events Calendar, Connections, Reports, Forms, Schedules, Sermons, Campuses, Communications, Metrics and more.

On the members side, you'll find a wonderful member's portal, with the member's profile, a Giving Portal for members to easily give and track their donations, a Church Directory, Groups (members can join or request to join), Events Calendar, Forms, Sermons, and more. A great tool for keeping the members connected.

And the great thing is, all of this is very customizable and very easy to use. I highly recommend this church software if you're looking for something user-friendly but very powerful. I've tried many Church CRM's, and this one exceeds them all. I can't thank One Church Software enough for making my life easier and more efficient.

Pros

The Automations to track and move people through internal systems is amazing! It insures that no one falls through the cracks!

Cons

Taking attendance for our members is a little confusing at first, I wish it was a simple one click away from taking attendance for the selected group. It's currently more than two clicks to get to attendance.

Pros

This software is easy to use. I can keep track of our giving for the church and individual tracking. I also use it to manage groups within our church. It has made my job easier.

Cons

Easy to use. Many features to meet the needs of our church and individual needs. The part I like least is the search because there seem to be more steps and criteria before you can do a search.

Pros

The array of features currently present, and the continuous development of the team managing the software. The customer service is impeccable. I have not had an issue they couldn't solve or was not ready to add a corrective feature in the near future. They make updates and new feature releases almost weekly.
The price point for this software is unbelievable. The events registration is the bomb!

Cons

I which the member app was more customizable for our church at the standard subscription. I won't be surprised if this was part of the next release. I also don't like the fact that there isn't a mobile app for admin users of this app.

Alternatives Considered

Elvanto, Servant Keeper and ChMS

Reasons for Choosing One Church

We wanted more features to manage our growing church and an affordable price.

Switched From

Breeze ChMS

Reasons for Switching to One Church

This product is the best value for money for a growing church like ours, that places a high premium on developing community in the church and managing events, children checkin and analytics.

Pros

- Amazing and Highly Responsive Technical Support Team
- The software is highly customizable and new features are being added very frequently!
- The automation makes our day- to-day tasks very seamless, and so we get more done in a shorter amount of time.

Cons

Can't think of anything at the moment, it's an awesome tool!

Pros

- Integrated program that has all the features needed for church management. It replaces several stand alone systems.
- Consistent and intuitive user interface.
- Excellent and timely support. Ability to incorporate customer feedback into timely updates.
- Migration support from legacy system was outstanding.
- Management of user and family profiles is easy and efficient.
- Reports and Forms are easy to use.

Cons

- It takes a little while to fully understand how to use the software, but the online chat and email for support makes this very easy.
- The Authorize.Net third party payment processor has issues for tracking and reporting on ACH transactions. This vendor is one of the choices available and is not a reflection of OneChurch.
- It takes a while to understand the user permissions and setup the profiles. The permissions are granular which does allow a lot of flexibility.

Pros

It's hard to nail down what we like most. Having pretty much everything you could ask for under one roof is an amazing asset to have. That coupled with second-to-none customer support has made our experience a very enjoyable one. We were able to ditch Tithely and Quickbooks, now everything is well integrated and we no longer have to jump between programs and QC accounting information in hopes that the software talk to each other as they should.

Cons

That it doesn't cure cancer? I don't know if there's anything that we've found to be lacking. There is a learning curve, but that's the case with any software.