Quantum MX Reviews

Pros

Organized
Best software for repair stations to provide a platform that organizes parts, engines, customer information, work orders and employee labor time.
Allows you to track labor time to gain a plausible average to help your shop meet or exceed deadlines and also allows you to generate a full timeline to relay to a new customer you are trying to win over the competition.
Data entry platform is a great feature that allows you to input as much information you have on parts, repair orders, work orders, purchase orders and sales orders.
I also like that once you receive parts you have the option to scan and upload applicable documentation that can make it easy to show trace and or what tags or vendor the items came from.
This by far is one of my favorite softwares to use that we have in our engone repair station since i use it for receiving and shipping but also since I am a Aircraft Mechanic i use it for labor tracking which saves the time for me having to try and remember what i did and for how long.

Cons

When data entering items for someone who relies on quick and efficient work flow this part can sometimes be a drag depending on how big of a network server you have. I have had a few instances where i have dealt with the software freezing or locking me out.

Pros

1 The many creative features that no other software has (QMX must have been designed with a LOT of attention to detail)
2 The customer portals are amazing!
3 The low cost!
4 The blistering speed at which any issues are addressed by tech support, THEIR CUSTOMER SERVICE IS PHENOMENAL!!

Cons

Inability to produce progressive invoices very effectively, and less efficient navigating through large work orders.

Pros

Absolutely nothing. Lots of glitches. Lack on functionality. Really worst decision ever. Customer service unresponsive unless they are selling or charching.

Cons

Is not mro friendly user. I personally do not like anything about this program.

Pros

Inventory management, reminders and time settings are great, also I'm quite free to set some functions as I want and as is better for the company workflow.

Cons

Customer Service. I like the functionality to create my own templates, but once they sell this service I believe they don't want to really help you just to force you into buying the extra template customization service, so eventually I face incomplete answers, lack of interest in helping the client, sometimes even rude e-mails with nothing more then a direct link to helptool page (a place that I had definitely check before if I'm trying to reach extra support. It is frustrating and also shameful because one employee is capable of blur the good image a client get from this company at the point of think, maybe I should seek another solution in the market. Sometimes I feel like the company think "they are giving me the honour to be their client" and I just have to accept it as it is.

Pros

1. Extremely affordable. Even a mechanic working out of his truck could afford it. I honestly thought the price was some kind of gimmick when they gave me the sales pitch. We're locked in on our price and they've since raised the price/
2. Incredible customer service. Cust support representative was really easy to work with and very responsive. Plus the way they have the program set up, they can often fix problems or implement change suggestions within minutes, sometimes while you're still on the phone with them.
3. Truly web based. You're not remoting into a server that they administer on their physical premises. The program runs off of Google's cloud servers, so if you have internet (phone, tablet, laptop, whatever), you have Quantum-MX. That's apparently why it's so inexpensive. It also means they can push program changes easily and you don't even have to download updates. Every time the webpage loads, you have the latest version.
4. The reminders feature is pretty great. Our customers really like being able to see all their equipment due dates and times at a glance. It's an easy to read, graphic presentation. Status bars for each item progress from left to right and change from green to yellow to red as they get close to hitting their limit.
5. Good looking, customizable, professional invoices. 'Nuff said!

Cons

About the only thing I'm not fond of is the date reporting on reminders. It works, it's just not what people are used to seeing in their logbooks. Example: if your ELT battery expires MAR 2019, Quantum reports it "due" 1 April 2019. In other words, it reports the first no-go date rather than the day it expires.

Pros

- The Home page "search for anything" bar!
- We can put all our work order information in one place, and the software populates various forms automatically
- We can keep track of incoming and outgoing parts and equipment, and assign those parts to specific jobs
- The system is versatile, allowing us to use it how it works for our business
- The customer support is fantastic! Quick responses, very accomodating and willing to answer questions.
- Information about parts/customers/equipment can be saved, making it easy to pull the information needed for the next job

Cons

- It takes a while to learn the system because there are multiple ways to do one thing. Remembering how I accomplished something, on what page, etc.
- Being an online-based system, some functionality is dependent on our internet(glitches and speed).
- There is some limited applicability in using the purchase orders function for parts being sent out for repair rather than being purchased.

Pros

I love that this software allows my employees to easily time in and out of different parts of different jobs. It has made it so much easier to create logbooks and invoices.

Cons

The home page is really . . . not helpful. The only thing you can do from the home page is view aircraft and open work orders. It would be nicer if the home page showed more information (parts on order, pending WOs, open WOs, maybe a calendar schedule).

Pros

It is written specifically with maintenance shops in mind.

Cons

Some of the integration is difficult, more of an issue with Quickbooks. Some of the features are not shop friendly and the team is working to fix those problems.

Pros

This software really covers all of the bases for my company from work orders, purchasing and sales orders, inventory management to tools calibration management.

Cons

It takes a bit of using the product to get comfortable with the workflow. There are some tasks that require allot of clicking around to different parts of the web page to do such as receiving parts

Pros

Just to name a few, this program can track aircraft TIS, Components TIS TSO, stores, work orders, logbook entries and of course maintenance tracking with reminders for items coming due. With an easy to use, modern platform based on a server where you can never loose your information and is accessible anywhere! even your Smartphone!
Customer Support is extraordinary and open to any improvements to satisfy customer requirements. This server based program is extremely cheap when you compare to others.

Cons

Hard to find one.any issues i have had is normally rectified quickly but i would have to say the Airworthiness Directive tracking still needs improving.

Pros

Easy of use and accessibility.

Cons

Takes awhile to learn all the function. Sometimes is hard to find some options.

Pros

Easy to run, always adding new thinks, good support service, low monthly charge.

Cons

Can't get to configure my printer for the right label.

Pros

Ease of use. Logical operation. Constant improvements. The development team is constantly improving sections of the software. It works in the cloud, so from a laptop or a smart phone you can function, signing in from a phone is easy. Notes are best from a laptop.

Cons

A few features take some time to get your head wrapped around.

Pros

It has good potential. We can explore the system without a large commitment.

Cons

Very non-intuitive. Estimate totals do not reflect customer approvals/non-approvals.

Alternatives Considered

Reasons for Choosing Quantum MX

Reasons for Switching to Quantum MX

Pros

Cloud based so no server required and can work on it from any location. Customer portal is liked by my customers and the email reminders helps me keep track of the aircraft status.

Cons

Setting up the engine and prop TSOH/TSN wasn't straight forward but once you know how to do it, it is fine. As it links everything to the aircraft total time is was tricky.
Would be nice to print an AD status?? Maybe I just need to learn more.

Pros

Their customer service. Quick response time to any questions or guidance. The cost and the flexibility to customize to our operation.

Cons

P&L data, would like more information on the reports, to include percentages and labor costs.

Pros

The ease of managing work orders and the simple and quick steps to create other administrative paper work such as invoices and log book entries based on the work order already established.

The ability to manage parts on order/received for each work order.

The tracking function of work orders allowing you to manage completion, invoicing and payment.

Cons

We wish there was a way to do a data dump for work orders and logbook entries for backup purpose ( in addition to Quantum in house backups).

Pros

Everything is in the cloud and available when ever/where ever and from any device. Product support is fast and effective. Almost all support questions relate to system use with only rare tech issues. Both are resolved immediately.

Cons

Unlearning our "old" system and learning a new one seems to be the most difficult aspect. We can see that moving into Quantum MX with no prior experience with other software would have been much easier.