Impraise Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Impraise

Impraise is a cloud-based feedback management solution designed to help businesses of all sizes manage employee performance through goal management, real-time feedback and reviews. The platform enables users to view and track...

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Feature ratings

Value for Money
4.5
Functionality
4.2
Ease of Use
4.5
Customer Support
4.4

Browse Impraise Reviews

56 of 56 reviews
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Tom
Tom
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2019

Great product, even better service!

Slick, easy and helpful.

Pros

The software is super user-friendly and slick to onboard users into the system, but even more impressive are the people over at Impraise. I've had an amazing experience from the sales and education cycle through to onboarding and customer support - I would recommend this to anybody looking for a genuine support system for the appraisal process.

Cons

so far so good...I've not come across any negative aspects of the software.

Alternatives Considered

HR Cloud

Reasons for Switching to Impraise

We decided to go with a solution which focuses solely on appraisals and review processes, rather than a full-service HR platform.
Joris-Jan
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2020

Great and easy to use!

I had a great experience, especially with the onboarding. The onboarding offered all the support I needed what made the implementation a succes.

Pros

Impraise offers a great interface and could be integrated within Slack. This makes the tool easy to use and quickly accepted within the team.

The options to set up different kind of reviews and the goal setting functionalities are very nice to use.

Cons

The software lacks the ability to adjust your questions in the review in order.

Alternatives Considered

Workleap

Reasons for Switching to Impraise

The software and easy to use interface. Also the expertise regarding performance management and onboarding process. Personal approach and coaching.

Response from Impraise

Hi Joris-Jan, thanks for your feedback! We're glad the slack integration helped with adoption we hear this a lot from our customers after implementation.

Regarding the review question order you can absolutely do this! As an admin when setting up the questions in the review, there are 6 dots on the left side of each question. All you need to do is select and drag each question to where it should be in the order. Then click save, and you're done!

We just noticed it wasn't explained in the help centre articles, so we've just added it in there now. Thanks for pointing this out!

Replied 26/02/2020
Ramiro
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
5
Customer Support
0

3
Reviewed on 06/06/2019

Review

Pros

Easy to use. Easy to share. Fast to do (if it the impraise is not regular -see 'cons')

Cons

You can't easily copy an impraise you send out before. This means it is time intensive to ask for feedback for a training you give on a regular basis. You would have to type in the questions again every time you give the training. A simple 'repeat questionaire function' would improve the user experience

Also the schaling in my oppinion is too positive and therefore the instrument is too blunt. I understand it makes it easier for everyone to give eachother positive feedback, but you are already doing a good job with a score of two according to the scaling system

Top Impraise Alternatives

Nissanka
Nissanka
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/05/2019

“Impressive ‘Impraise’”

Cost effective. User friendly UI with breathtaking designs. It’s a good user experience,
and most of the employees are highly pleased with the system. Backed by a competent support
team.

Pros

Humans are so demanding that it is the most challenging task every HR department
constantly has to undergo. With the evolution of Talent management tools, this arduous task is
becoming less complicated. ‘Impraise’ definitely plays a praise-worthy role in achieving this task
by automating the process of Performance Appraisal to make sure that there isn’t any
oversights. Impraise allows appraisals through many channels, namely line-
managers/supervisors, self assessments, peer assessments, thereby opening the opportunity
for employees to feel their recognition real-time. As a result employees can understand what is
expected of them (their strengths, weaknesses) and make corrections. Also these real time data
helps the HR managers to coach employees without further delays and guide through the
progressive path. All these are the result of the inter-activeness of the system

Cons

right now we haven’t found any noteworthy negatives, but definitely can expect at any
moment just as any other software. I believe Impraise will have solutions for emerging issues.

Corina
Corina
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 07/02/2020

Good tool for supporting company feedback culture & conversations.

The setup was smooth, with great onboarding and support from the Impraise Team. During this period the team were extremely quick to respond to every question we had.

Ultimately if you want to create and maintain a company culture with transparent feedback, you need more than just a tool, but Impraise is a great tool to support you and a great place to start.

Pros

Easy to use, quick to set up reviews.

The library with supporting information is also extremely helpful- either for FAQs for administrators of the tool, as well as tips on giving feedback and setting SMART goals for regular users.

Cons

If you are looking for a more detailed Performance Management tool, this might not be what you are looking for. With more complex performance evaluations, it becomes difficult to maintain an overview of tasks and final review reports per person.

Additionally, for very big companies, the interface could still use some tweaking to make it easier to select whole teams and not need to click through hundreds of employees to add to a review.

Response from Impraise

Thanks for your feedback! We've heard this from other customers recently as well, and we will begin working on solutions to both of these challenges soon. Watch out for updates from your CSM!

Replied 10/02/2020
Verified Reviewer
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 05/02/2019

Great tool for sharing insights and organising personal development

I really enjoyed impraise in comparison to other systems I have used (generally internally tooled systems), it is straight forward and simple and both easy to give and receive praise. I have even added it to my slack status "Will work for impraise"

Pros

I enjoy the easy to use customer interface, it is all very intuitive and straight forward, no manual required :D
Its good to have everything in one place where you can look back.
I liked the ability to shout out easily to people within the company who have gone above and beyond and to be able to have this information visible to immediate manager

Cons

I found the way it hid the origin of some of the feedback a little bit of a nuisance, not just from me but also from my line manager which meant it was hard to tell what feedback came from within the squad and what came from outside. It would have been good for my manager to at least have visibility of this so that we cold assess the importance of the feedback by gauging the amount of time spent with the person giving feedback.
We also found last review it was a little hard to add contractors/non-internal people which would have been handy as I had worked quite closely with a specific external company and their feedback on how the integration etc went, if I had managed to smooth their path into our business and if there was things I could improve upon this process for any future contractors/external companies interacting on such a close level with us

Vytautas
Vytautas
  • Industry: Gambling & Casinos
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 31/10/2019

Amazing tool to support feedback culture in the company

Pros

I like and we do use a lot to facilitate feedback between peers in various teams. That might include 360 feedback sessions within the teams or even cross-team feedback sessions.
As a manager I do enjoy good quality reports for each of my reports as well ease of use to put our agreements or meeting notes into the tool. That allows later to convert them into goals or specific action items which we can monitor in the tool as well. Very handy!

Cons

I did not like that we cannot discuss the positive or negative feedback which was received by my reports. I think that would encourage peers to give each other positive feedback with an idea that their peer's manager will note this during the one-to-ones or performrance reviews.

Lars
Lars
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/11/2017

Very satisfied so far. Impraise made everyone's life easier and has been the perfect tool for...

It really helps us get continuous feedback from Co-Workers
You'll often see with software companies that there is a gap between what you have been sold and what's been delivered. Impressed about the professional handover from their sales team to their customer success team.

Pros

Ease of use and the fact that its well designed to facilitate more regular and more meaningful coaching conversations

Tales
Tales
  • Industry: Leisure, Travel & Tourism
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 28/01/2019

Great tool for companies!

I like that now we can give feedback through Slack. It got more accessible than ever! The rest is good because it works really well.

Pros

The ease of use is, for me the best part of it. Even having some new types of interactions, it is kinda easy to figure out how they work. I also like how it is easy to give simple feedback to everyone.

Cons

I think it should have a way to create a group with all your team to be easier to find them. Also, I would like to see another type of feedback other than "praise" or "tip". Sometimes, you want to give both at once.

Salman
Salman
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2020

very helpful in getting feedbacks

Pros

UI and UX are the most interesting and liked feature. it is easy to set up and use from both ends very responsive and quick to use,

Cons

the software works well for me and my organization, so in my point of view, it has nothing against the usage of our company. it lacks nothing for us

Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 01/06/2018

Amazing customer support, and easy-to-use platform

Pros

The support team is very responsive and helpful in any needs, requests, or last-minute changes (mostly when I mess something up and need them to fix it for me). Platform is simple to use, and events are easy to set up.

Cons

Everything is still done manually, and as an admin I don't have access to as much as I would like in some areas- creating new teams still goes through their service side, which for a startup like us can be challenging as we constantly change our structure. Would also be helpful if admins had access to see every detail of real-time feedback as I believe currently we can only see overall scores and things like that, instead of the notes that a person shares with another teammate.

Response from Impraise

Hi there, thanks for the review! we thrive on feedback, so this is absolutely necessary for us to constantly improve. We're currently improving the manual process, to make it easier for admins to to update and change your structure.

Thanks again!

Replied 18/06/2018
Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/02/2019

Performance Management

It's an awesome software which all result oriented companies ought to embrace for relevance.

Pros

It's user friendly, Organized and you can retrieve records at any time you want them.

Cons

Report generation and sharing option. I liked the connectivity between my supervisor and feedback from my workmates.

Verified Reviewer
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

4
Reviewed on 03/02/2019

Fun of giving Feedback

Pros

The most I liked about this software in the UI and UX. It is easy to use. Since I test tested this on UAT side, both Admin wise and the user wise it is easy to use. The Confetti was commendable thing

Cons

The least about the software is about flagging the comment. You can't flag a comment. I know this isn't a feature of this software but this could enhance it.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

4
Reviewed on 28/07/2018

Feedback and reviews for peers, managers and direct reports

Peer and manager reviews. Access from mobile.

Pros

It is easy to quickly fill out feedback that team members request from me, and likewise it is easy to quickly construct a feedback form and send it out to specific people. I like the convenience of using the mobile app, because it means that I can give feedback during downtime hours.

Cons

The navigation on the mobile app is slightly difficult to understand, given that I use it on a half-yearly basis. There are three sections (with only icons to differentiate them) to it and I end up just swiping between each section to find the relevant area.

Kaja
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/09/2020

An amazing feedback tool to foster learning culture in a company

Pros

It is very easy to use and to set up review rounds. It provides a lot of flexibility in defining target groups for reviews and types of reviews you would want to conduct. The feature I loved the most about it was the one where you can rate your teammates on specific skills you have identified as crucial for your company. This provides you with a clear visual cue on how each individual is doing and whether there is a need to work on improving certain skills/areas...

Cons

That we did not have a plugin with our HRIS so we had to add all new joiner details manually.

Response from Impraise

Thanks for your feedback Kaja! We're glad you find the Skills & Competencies Review options helpful! Did you know people can also ask people for feedback on these skills, so they can learn even faster outside of formal reviews?

As for the HRIS integration we're actually already in touch with your IT team discussing options for automated user management. Hopefully we can have this working for you soon!

Replied 09/10/2020
Finn
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 13/11/2020

Convenient and easy to use feedback tool

Pros

Very simple to use and user friendly. Also, the library with supporting data is amazingly accommodating both for FAQs as well as administrators of the tool. Perfect for the management of customer feedback. Impraise helps my team with assessing our strenghts and weaknesses.

Cons

We would like the tool to be more adjustable, meaning that we´d like to be able to change the text so that it precisely fits our very own preferences. Also, we are from time to time experiencing smaller bugs. This is not a very big issue, however we feel that it would be nice if it could be fixed.

Verified Reviewer
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 27/09/2018

Great at praise

It is a good tool to "spread the message", it is helpful when trying to ramp up commitment across the operations teams. Being able to receive positive comments on a job well done on time, and being able to advice on a bad behaviour enables us to act faster.

Pros

An excellent tool to give customers a voice, and to help us send the managers' and clients' comments to the right employee.

Cons

The goal setting and mesurement is a little simple, so it does not comply with more complicated metrics that are sometimes used.

Response from Impraise

Thanks for the feedback! how do we make that three star into a five star?

Replied 28/09/2018
Verified Reviewer
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 07/07/2018

Optimize your management, communication and performance of your staff with Impraise

Pros

Tool that is easy to use and extremely complete when it comes to implementing strategies, monitoring and performance monitoring within organizations.
One of its fundamental pillars is that according to the follow-ups you can establish action plans and feedback of daily activities, meetings, among others.

Cons

It is complicated and opportunities to review the emails sent.
Have easy access to the comment made to give you a timely response.
It is usually very intermittent

Sherif
  • Industry: Publishing
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/06/2018

I'm using Imparise to provide feedback to my team

It allows me to provide instant feedback to my team, & to keep tracking their progress in certain areas, it is really helpful communication tool between people.

Pros

Easy to use, practical, can be used on daily bases, you can track your previously submitted feedback through the app. & track progress.

Cons

Analytics is not in the app, & the response to the feedback is not always visible in the email, you have to log into the app to see it.

Response from Impraise

Thanks Sherif! this goes a long way to improving our platform! we'll take your review into account for the future of Impraise!

I see you gave our customer support team 4/5. How can we make that a 5?

Replied 18/06/2018
Martijn
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
2

4
Reviewed on 04/07/2019

Helpful but still quite buggy

Impraise supports the discussion on what your strengths and weaknesses are and where there is work to be done. It does so in a easy-to-use way.

Pros

Before Impraise there was no tool that supported 360 feedback within this company, as far as I know. So just for that raison it's great. The alternative is using a paper version, if you want to keep it secure.

It's easy to use, you check the right competences and enter the email addresses of your collegeaus and off you go. Besides that, it's easy to give a coworker a compliment or endorse him or her in any way.

Cons

The software is buggy, the user interface could be more helpful and overall I miss guidance in what you ask feedback on.

I asked 5 coworkers for feedback and after the report was rendered I saw that 3 coworkers were missing. They entered their feedback on time but somehow it went missing along the process. I reported a bug with support. It took them over 2 months to fix it. Now am I a patient guy, but my manager wasn't to happy about it that I had to awnser that the feedback was on its way again and again.

I'm still struggling to find my way in Impraise which tells me that the UI could be more guiding towards the different features.

And it left me puzzled once confronted with all the competences I could choose from when asking for feedback. I made a few up myself and I selected all the standard competences resulting in quite a survey for my coworkers. Guidance in this area would be helpful getting to the right and useable feedback.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 08/06/2018

I need this tool to complete some goal of the company, so a like very much the simplicity

Pros

The capacity to give feedback and the simplicity of this process it's very good. well done! the UI its perfect, congrats!

Cons

for now, nothing :) for now, nothing :) (sorry but i don't have nothing to tell about the cons of this tool)

Response from Impraise

Hey! thanks for the review! always great to hear we're on the right track to improving the performance management experience.

the goal functionality will be soon part of the feedback loop! stay tuned!

Replied 18/06/2018
Paul
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 01/02/2019

Great tool to set KPI's and send feedback to your peers

This tool has given me more visibility and transparency in an easy to track format which is great

Pros

Easy to give praise and feedback to your peers.

It makes setting team and individual goals and milestones easy. This tool is perfect during 1:1's to review the progress of your KPI's either by yourself or with your superiors. You can easily check off once completed or amend, it's easy to track your overall progress to see if you're meeting your targets.

You are able to see other team goals for full transparency.

The 360 feature is a great addition to receive anonymous feedback from your team with ideas for self improvement as well as areas you are excelling in

Cons

Not sure if it's a glitch but my 360 feedback from 2018 marker has reset to 3 out of 5 on everything & you can't see how how highly you were graded for each question.

Kelly-Jane
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/01/2020

Easy and engaging

It's really easy to work with. It helps with engaging people in your personal and work development. I really like that our company uses this tooling and I recommended it to my previous boss.

Pros

I love that I have an overview of all my reports. But also the possibility to send and receive praises. This really helps with positive re-enforcement.

Cons

I put some personal goals in impraise, and I couldnt find how to share these goals with someone (besides my manager)

Response from Impraise

Thanks for your feedback on goal sharing!

We recently released more goal sharing and visibility options (with more coming soon). You can now add a contributor to your goal who has the same access as your manager, or invite observers who can view your goal.

We hope that helps! If you want more details around your options here, make sure to check out the help centre. Also, keep an eye out for more new goal features coming soon

Replied 30/01/2020
Gabriele
Gabriele
  • Used for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/07/2018

Helpful and engaging

Pros

Easy to use, like the fact that everything is very clear and ready for use. Best way to give and receive feedback.

Cons

No cons! As already said I completely like it. Appreciate the latest outlook upgrades in the platform.

Verified Reviewer
  • Industry: Internet
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 03/06/2018

I used Impraise in quarterly base to check reviews feedback from other colleagues

gather feedback from colleagues easily

Pros

* easy to give or request new feedback
* select peers while searching
* find recent feedback from last quarters

Cons

everything looks good and easy to use as user, but UI interface can be improved more and notifications

Response from Impraise

One of the areas we're most proud of is making it easy for our clients to give and receive feedback, so receiving feedback reinforces that mission! Thanks for that.

I see you weren't as happy with customer support, would you be able to elaborate?

Replied 18/06/2018
56 reviews