User Reviews Overview
About LeadDesk
LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel...
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- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
My LeadDesk way
I am very happy to use it! I use it every working day.
Pros
Fast accessibility. Soft layout with easy-to-look-at features.
Cons
No real good way to treat me returning to customers, and to notify me about it.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Call Center solution
Our team contacts physiotherapists and tries to schedule a meeting for our salesman
Pros
It´s easy to use, especially the address import
Cons
Nothing, everything works fine. Even the support is working
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Jere Jarvi
overall experience is 9/10 look the cons section for info
Pros
simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.
Cons
callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere
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- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Simple, fast and great functionalty
My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.
Pros
LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.
Cons
I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.
Response from LeadDesk
Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Super easy to use and great customer care
We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.
Pros
What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.
Cons
The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.
- Industry: Newspapers
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Easy and efficient solution for contact centers
LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.
Pros
The best things about LeadDesk;
1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling.
2) Full of features - Everything we can possibly need for our outbound sales.
3) Predictive dialer is great for increasing efficiency and get agents on the phone more.
4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.
Cons
I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Simple and reliable solution
Overall its a good experience.
Pros
What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.
Cons
The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.
Response from LeadDesk
Hi Phiel Daniel,
Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to [email protected] so I can pass on the information to our product team?
All the best,
Sebastian from LeadDesk
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
One of the best platform for tele-marketing
Pros
This is a great platform for sales and marketing. With the help of its auto dialer feature, the user can call more customers, which is helpful in increasing productivity.
Cons
All its features are awesome, but I think its mobile functionality needs to be improved further.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
LeadDesk Simply To Use
Overall really great experience.
Pros
Easy to use and call quality. On the other hand fast to log in and handle.
Cons
Sometimes comes up call routing errors. No any other issues.
Response from LeadDesk
Hi Jari-Pekka.
Thank you for the great review. Especially pleased to hear that you find LeadDesk easy to use and overall a great experience.
I have flagged the call routing errors you mentioned about and your Account Manager will be in touch to get things sorted out.
All the best,
Sebastian from LeadDesk
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Prisicla perrin
Fue muy sencillo entenderlo. Lo más complejo es la agenda cuando hay diferencias de horario
Pros
Rapido, sencillo de entender. Posibilidades
Cons
Letras pequeñas, varios contactos de la cartera que no existe
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Buen programa
No lo he usado mucho tiempo, pero he tenido una buena experiencia
Pros
Es un programa muy útil, eficaz y normalmente funciona rápido
Cons
Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Experiencia en lead
la experiencia general es bastante buena
Pros
me gusta que se escuchan bien las llamadas
Cons
Que no se pueda colgar la llamada y seguir escribiendo el comentario
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Software completo
mi experiencia hasta el momento con el programa es satisfactorio ya que por ello llevo trabajando con el 2 años.
Pros
Su constante mejora tanto en visibilidad como en funcionalidad
Cons
Que personalizar informes con datos existentes se intentan cobrar aparte.