User Reviews Overview
About iPlum
iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicemail, phone tree and call routing features. iPlum is a mobile VoIP application that helps businesses receive and...
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- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great HIPAA-Compliant Option for Small Practices
Pros
I appreciate iPlum taking HIPAA-compliance and BAA's seriously. I was able to meet my need for a business number and secure text options without having a carry a second cell phone with me. It is a simple app. I was not looking for something complex and did not want to pay a lot of money. iPlum was the best option for me.
Cons
I wish I could have fax capability with this service. I also wish I could port an existing number from a competitor (FreedomVoice) because that company will not execute a BAA and I do not want to lose a number I have had for almost 20 years.
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
HIPAA-compliant calling & texting for clinical research
Pros
For several months, we have been using iPlum at our clinical research group to easily call and text patients. Before we heard about iPlum, it was hard to reach our patients. We couldn’t text them on our phones because of HIPAA compliance requirements. Once we started using iPlum, we could conveniently communicate with them while keeping their privacy too. The patients have been able to respond quickly as well, which speeds up our work.
Cons
I wish I could add multiple iPlum numbers on one phone. That would be pretty helpful.
