User Reviews Overview
About OnSolve Platform
OnSolve is a leading critical event management software provider that proactively mitigates physical threats, allowing organizations to remain agile when a crisis strikes. Using the most trusted expertise and reliable AI-powered...
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- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Manage Situations Easily and Effectively with OnSolve
100% satisfied user of OnSolve and highly recommend.
Pros
The platform is easy to use and allows for mass notifications using phone/text/and email. Notifications to all three platforms are sent at the same time to speed up message notification. The dashboard allows for message impact to be viewed to ensure messages are reaching the intended target. You can also have different groups to send messages which makes situation management effective. OnSolve is a smart choice for organizations.
Cons
We would like to see a Spanish translation service for messages which is more seamless and effective.
Response from OnSolve
Thank you for your review! We're glad to hear you find OnSolve easy to use and effective for mass notifications. Your feedback on improving the Spanish translation service is valuable, and we're working on enhancements. We appreciate your recommendation and are thrilled to have you as a satisfied user!
- Industry: Food & Beverages
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Transitioning Emergency Notification Systems
Pros
This software is extremely easy to navigate and user friendly.
Cons
Sometimes the map feature will freeze and I need to refresh the page to get items to show up.
- Industry: Food Production
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
MIR 3 Review
I had issues sending out alerts with Mir3 and customer service was not very helpful in this process.
Pros
I did not like using this software as it was hard to navigate. Our company switched to Alert Media
Cons
The pricing for this software was higher than usual.
Alternatives Considered
Google AlertsReasons for Choosing OnSolve Platform
more user friendly platform and to cut costsSwitched From
AlertMediaReasons for Switching to OnSolve Platform
at the time was the only available productTop OnSolve Platform Alternatives
- Industry: Banking
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
OnSolve - Easy Messaging to keep your team in the know.
Great experience, platform meets the needs of our organization!
Pros
Ease of use in setup, ongoing maintenance of employees/users as well a ability to communicate quickly and through multiple platforms to our employees.
Cons
Can take some time for initial set up to create templates but take the time, makes it much easier in the long run.
Response from OnSolve
Thank you for your review! We're thrilled that you find OnSolve easy to use for setup and ongoing maintenance and that our multi-platform communication capabilities benefit your team. We appreciate your patience with the initial template setup and are glad to know it has been worthwhile for your organization. Your positive experience means a lot to us!
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Intuitive UI for Mass Notifications
Overall the experience implementing and utilizing the OnSolve Platform has been positive.
Pros
The user interface for sending alerts is very intuitive. The learning curve for new alert initiators is minimal. The implementation team was extremely helpful and attentive.
Cons
The support does not always directly answer the questions raised in support cases. Requires a lot of back and forth to address questions or minor issues.
Response from OnSolve
Thank you for your review! We're delighted to hear that you find the user interface intuitive and the implementation team helpful and attentive. We apologize for any inconvenience caused by the support process and appreciate your feedback. We're in the process of rolling out more support options to ensure our customers' needs are met more efficiently. Overall, we're glad to know your experience with implementing and using the OnSolve Platform has been positive.
- Industry: Security & Investigations
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
MIR3 is good
Pros
MIR3 was easy to use and easy to access. When there was a weather event or a notification that need to be sent to certain Co workers or certain admins we could easily log on MIR3 and send notification.
Cons
I feel there was nothing I did not like about MIR3 software. I feel like MIR3 had the correct software during the time the company had MIR3.
