User Reviews Overview
About EZnet Scheduler
EZnet Scheduler is a cloud-based appointment scheduling software that enables users to access their appointment details from mobile devices. It has the most powerful Smart Status notification system available anywhere. A status...
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- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love it!
Pros
The ability to schedule multiple appts and mark them accordingly.
Cons
That it times out so quickly and the small print size when trying to print.
Response from EZnet Scheduler
Hi Jessica,
Thank you so much for taking the time to leave this review. We really appreciate your business.
Thank you for providing feedback on the program as well and bringing your particular issue to our attention.
Please let us know what we can do for you in the future!--JG
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Scheduling software that fit our use case, but not like a glove.
We have used EZnet Scheduler for several years now with satisfactory results. Everyone on staff has asked for an app for their phone though. Unsure why this hasn't been created yet.
Pros
This software was easily adaptable to our type of business and allowed the flexibility to change parameters to meet our specific resource types. It was relatively easy to customize and we were able to get started fairly quickly. Sends Text and/or email notifications to both the technician, and if needed, the customer.
Cons
No mobile app. You navigate to the site via a mobile browser and it is difficult to see and manipulate the various appointments created. If you have the credentials to change the schedule, you can accidentally move the appointments around without any confirmation request.
Alternatives Considered
Microsoft OutlookReasons for Choosing EZnet Scheduler
Time Vision was older software that also didn't integrate into our accounting software and had a very dated approach to scheduling that never really fit our business model.Reasons for Switching to EZnet Scheduler
It allowed us to see all technicians' schedules on the same screen and see the workflow for specific departments for the week/month.Response from EZnet Scheduler
Thanks Gene for your thoughtful review! We are working on exciting new enhancements to the Scheduler and an app is in the works!
We are in the process of adding two new features (testing mode) including two-way text messaging which is directly integrated into the calendar and updates appointments automatically. The other new feature coming out soon is IntelliVu digital job board with a Kanban view with drag and drop capability to update the status of a job/project/task and notify internal stakeholders as well as your customers. If you'd like to participate in our select beta group, please call us at 888.959.7475.
Thanks for being a long-time, loyal customer--we appreciate it!
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
BEST SCHEDULING SOFTWARE ON THE MARKET!!!
EZNet always works. Their customer service is out of this world. Their scheduler is massively robust. You can make it do anything you can think up. I have been with them for over 11 years and I have never had a bad experience. I wish every software provider could measure up to their standards.
Pros
EZnet Scheduler is the easiest vendor I have ever worked with.
Cons
Not a thing. I love the software and their customer service!
Top EZnet Scheduler Alternatives
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Good but lacking important features
Pros
I like that it’s fairly easy to use and easy to navigate.
Cons
I wish there it wouldn’t tell you WHO scheduled an appointment as well as a time stamp with the date and time that user scheduled the appointment.
It also is not very mobile friendly
Response from EZnet Scheduler
Thank you Jordanna for your review. To view who created an appointment, select "Appointment Report" from Reports menu. Click "Run report" button. Then, you'll see who created the appointment and the creation date as well as modification information to the appointment. You are able to select which fields to display on this report in the "Display basic fields" drop-down menu from "Display Options" section in the middle of the window.
We are in the process of adding new features including Enhanced Text Messaging which allows two-way text messages which automatically update the Scheduler, and IntelliVu digital job board which enables a Kanban view with drag and drop capability to improve workflow. If you're interested in participating in our beta release program, please contact customer support at 888.959.7475 for more information and to get on our list. Thanks for your business and your feedback. We greatly appreciate you.
- Industry: Public Safety
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Recommend
Used the program for several years without issues. I’m now retired.
Pros
Easy to use and excellent customer support.
Cons
No downside. Any issue's resolved within hours.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Service industry easy easy easy
Pros
Simple to learn and set up. Not overly pricey. We won’t from a Manuel scheduling board to this and it was a seem less transition.
Cons
The only thing that it is missing is the ability to scan in a previous work order to be able to reference the last job while scheduling a customer.
Alternatives Considered
QuickBooks EnterpriseReasons for Switching to EZnet Scheduler
Simplicity and price. I could literally set up a digital version. Of the manual system that we had used for twenty plus years.Response from EZnet Scheduler
Brad thanks so much for taking the time to review EZnet Scheduler, and for your long-time business. We are in the process of rolling out some new features including Enhanced Text Messaging where customer's responses are integrated directly into the calendar updating the appointment status in real time. We're also introducing a Kanban feature called IntelliVu digital job board, a Kanban view that allows you to track the appointment status to improve workflow.
Right now you can add a photo or document through Company Accounts, Manage Customer Records. Find the specific customer, click the wrench. Click the Photos/Documents tab. Then select Browse, find the desired file, select Upload.Then, click save.
We are also in the process of introducing a new interface and in that release, we will be adding additional capabilities with adding photos/documents.
If you're interested, we are looking for a select group of customers for our beta release. Call 888.959.7475 if you're interested.
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
The perfect fit for our company!
Pros
EZNet scheduler provides us with an accurate dependable cloud based scheduling option that is fully customizable without breaking the bank.
Cons
EZNet Scheduler works perfect for the application we needed. We reviewed several other applications and EZNet scheduler was the only one that fit our needs completely.
Alternatives Considered
ServiceNow Customer Service ManagementReasons for Choosing EZnet Scheduler
We needed a cloud based solution that allowed multiple users.Response from EZnet Scheduler
We're so happy to have you as a loyal customer Ronald. Thanks for the review and stay tuned as we fine tune some new enhancements to the Scheduler. Watch our Facebook and Twitter for details.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
User friendly and effective scheduler
We use it for getting a birds eye view of all of our locations and each nights classes. It allows a Snapshot so we can see open times at the studio and differentiate between recurring in-house classes and outside rental bookings.
Pros
It’s easy to color code and customize your classes or bookings. It allows recurring appointments as well as alerts you when there’s a double booking. Easy to use and super effective.
Cons
I wish I could easily print the days bookings just like it looked on my screen. I also wish LOGIN was directly on the home screen and that as soon as you logged in on the mobile device that it loaded the FULL calendar view.
Alternatives Considered
GenbookReasons for Choosing EZnet Scheduler
Google has too many things to input and doesn’t show a full day all on one screen. Plus you can’t have different locations side by side on your screen. They would all just pile up.Reasons for Switching to EZnet Scheduler
Ease of adding a booking. The Less clicks I need to do to add a renter in at the last minute, the better.Response from EZnet Scheduler
Hi Jylly, Thank you so much for taking the time to leave this great review. We really appreciate your business.
Thank you for providing feedback on the program as well and bringing your particular issue to our attention.
Please let us know what we can do for you in the future!--JG
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
EZnet Scheduler Invaluable
EZnet Scheduler is invaluable to our practice. It servers as our clients scheduler both in-house and online. It is also a work flow management. This is the one piece of software that our company could not function without.
Pros
Easy to use, great visual presentation of the schedule
Cons
Can not select specific services independent of each practitioner for the external calendar.
Alternatives Considered
JaneReasons for Choosing EZnet Scheduler
No external calendar function.Reasons for Switching to EZnet Scheduler
It incorporated billing functions which were not applicable to our industry and not necessary. Paying for stuff we did not need or could not use.Response from EZnet Scheduler
Hi Fred-Thank you so much for taking the time to leave this excellent review. We really appreciate your business.
Thank you for providing feedback on the program as well and bringing your particular issue to our attention.
Please let us know what we can do for you in the future!--JG
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Relatable Appointment Solution for Companies.
Pros
EZnet Scheduler brings a solid form that makes every appointment determined and speedy. There is calendar inclusion in this solution.
Cons
EZnet Scheduler brings clarity and organization in matters planning.
Response from EZnet Scheduler
Thank you for the review! We appreciate you taking time to review us and share your positive experience with others who may be considering us. We're so happy to have you in the EZnet family. :-)
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Useful for appointment scheduling
Pros
Multiple users could interface within the appointment scheduling feature thus allowing us to manage the appointments without double booking.
Cons
It would be useful to be able to customize the start and finish time for various appointments as opposed to setting up the same time blocks each week.
Response from EZnet Scheduler
Thank you Eileen for taking the time to review our product. There are multiple ways to adjust the appointment times. You can in an individual appointment simply by editing the time right in the appointment. The second way is to drag or push up the bottom of the appointment cell with your mouse in the calendar view. The third way is to set up the same type of appointment for a different duration and when booking an appointment, select the appointment type (duration) needed.
Whenever you run into any questions on using the Scheduler, feel free to call our customer support team at 888.959.7475--we're here for you.
We appreciate your business!
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
In my opinion…
It’s been good. Does what I need it too do.
Pros
I love that it shows all information I need for each Client including the notes section.
Cons
I don’t like that this isn’t an App. Sometimes I think it’d be easier if it were. I access my Schedule from my phone a lot and it’s not always convenient.
Response from EZnet Scheduler
We are working on version 7.0 and once we have that developed and released, we'll be able to release an app. Thanks for being a loyal customer. We appreciate your business.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Good Scheduler
I liked it and maybe we'll consider using it again next tax season.
Pros
I liked the ease at which we could see appointments and input information about each client we scheduled. I also liked that clients were able to get notification and confirmations from us.
Cons
I don't know if this is a software issue or if it was a setting that the parent organization had implemented, but we weren't able to change appointment times or length when we did use it. We also could not customize the notification emails, again likely because it was up the parent organization to make it one-size-fits-all.
Response from EZnet Scheduler
Thanks Nisa for taking the time to give us a review and provide your feedback. It's quite likely there might be restrictions on user rights from management in your organization. If you have any questions on how to use the Scheduler, please contact our customer support team at 888.959.7475.
We're also in the process of adding two new features: Enhanced Text Messaging which allows two-way text messaging with automatic updates to the appointments, and IntelliVu digital job board which enables a Kanban view with drag and drop capability to improve workflow.
We hope you will check out our new features and use us again for your next tax season.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Ease of EZnet
Pros
EZnet Scheduler is a fantastic tool. It keeps all my appointments with needed contact data in one area. I love the ability to text or email patients from the Scheduler it cuts out one step in my day.
Cons
I don't like the ability to do a series of appointments. If the product changes you have to change it each appointment. It should have the ability to carry over the product change.
Response from EZnet Scheduler
Dear Laurel,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us!--JG
The system currently allows for changes to recurring appointments, however in the future clients will have an option to change future appointments and/or past appointments.
- Industry: Mental Health Care
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Easy to use, great customer service
Being able to reschedule by email with customers. The price is very good for number of reminder we need to send out per customer.
Pros
The software is simple to use. I like the email response option for customers to cancel or rescheduled appointment if needed. That feature really cuts down the time when needing to reschedule that appointment and simple to complete by email. It is easy to take a provider off the schedule when needed with minimal time doing so. It is very easy to adjust the schedule as needed as well.
Cons
I wish the text reminders would send out the first name for appts or initial of first name with last name. We have several children in one family and they usually have to call and see which child is to be seen. That would be my only feedback on how to improve features.
Response from EZnet Scheduler
Tarin,
Thank you for your review. We can help you with the text reminders displaying the first name and last name of the appointment. There are a few ways we can do this so please contact Scot and we will fix this issue for you. Thanks!
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
EZnet use in a high volume Veterinary Clinic
The layout of EZnet is very easy to identify the appointment type and status. It is easy to train new staff on and they feel comfortable using it very quickly.
Pros
-Easy to use
-Reoccurring appointment types/times
-Running reports to find a scheduled appointment
-Preview of appointment type and notes when holding cursor over appointment
Cons
-Has a lot of errors
-Appointments do not always save
-Notes for appointments do not always save
-Crashes in the middle of scheduling and erases all info for the appointment being scheduled
Response from EZnet Scheduler
Hi Sara,
Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Multi-user friendly!
We have had a very positive experience with [SENSITIVE CONTENT HIDDEN] and his crew. We would recommend using this scheduler!
Pros
This software is multi-user friendly. Since we have at least three people making appointments at a time, the real time updates are essential.
Cons
My only wish is that multiple emails can be used to send appointment confirmations. Many of our clients ask for that.
Response from EZnet Scheduler
Thank you so much for your review, Jennifer! We are so glad to hear you are doing well and have benefited so much from EZnet Scheduler. Please let us know what we can do for you in the future!--JG
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good for coordinating our estimators
Pros
I can look at a daily or a weekly view to see where our estimators are going and eliminate or greatly reduce backtracking out in the field. This saves us time and fuel.
Cons
I would like to see an auto-save feature. If I forget to manually save, I can lose an appointment.
Response from EZnet Scheduler
Hi James,
Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
It works
Pros
Functions as necessary. Email notifications help.
Cons
No major issues detected at this time. Thanks.
Response from EZnet Scheduler
Thanks Thomas for your review and your business. We're happy to hear the Scheduler works great for you. We're in the process of adding some new features including two-way text messaging with real-time calendar status updates and IntelliVu digital job board, a Kanban view with drag and drop capability to improve workflow. Watch your email for more information.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Chiropractic scheduler
Every now and then a patient doesn't get their reminder, but otherwise it saves many missed appointments per day.
Pros
Patients love getting the text and/or email reminders, some patients rely on this feature. I like being able to check my schedule from any computer.
Cons
I feel a iPhone app would be very useful.
Response from EZnet Scheduler
Michael-Thank you so much for taking the time to leave your review. We really appreciate your business.
Thank you for providing feedback on your experience as well.
Please let us know what we can do for you in the future!---JG
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
My 1 issue
Other then my 1 issue,I like EZ net
Pros
easy to use,we are a re a tax prep office with several locations,
Cons
I have trouble almost every appointment I make,the time & date are open,I almost always have to use the Force button,more then once
This is not just in my office,but also in our other locations,it is time consuming ,,
Response from EZnet Scheduler
There is an option in the scheduler that controls double booking. We showed the client where the setting is, tested it with the client on line and everything is working fine.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Review of EZ net
Hi, really only my negative feedback is that it's difficult to reach someone, and get an immediate answer. Other than that, we are really happy with it!
Pros
Straight forward, easy to use. Dependable.
Cons
We use it a lot for data collection, so more features to specify demographics could be nice.
Response from EZnet Scheduler
Hi Leslie, Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
- Used for 2+ years
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Review Source
I tested and compared eighteen different online schedulers. EZnet Scheduler was the right...
Pros
Ability to support a multiplicity of stations, ability for people to use it WITHOUT an account, ability to flag fields that are required/not required, map associated with each station, ability to embed HTML in another web site, pricing.
Cons
Requirement that time slots across stations share 'starting point' with office hours - makes it complicated when scheduling station using different task durations at different start times. Customer support not always responsive to support requests (sometimes get addressed right away, other times they seem ignored, so I just ask again until it 'takes'.)
Response from EZnet Scheduler
Jan,
Thank you for your review and feedback. Time slots and stations do not have to have the same starting point. I have asked one of our customer service reps to reach out and help you with this. I am sorry you have experienced a delay in our response time to handle your concerns. Please let me know when you experienced this and was it a phone or email request? Was it outside of normal office hours? This will help me to understand what I need to do to correct this concern. Thanks again for your feedback.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Ez net scheduler
Pros
I like the quickness and ease of the software . It is easy and accessible from anywhere.
Cons
I dont like how I have to force save a time slot that is obviously open
Response from EZnet Scheduler
Hi Patricia,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business.
Thank you for providing feedback on your experience using the program as well and bringing your issue to our attention.
Please let us know what we can do for you in the future.---JG
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
We use the software in our service business and are very pleased with it.
It has helped us meet the scheduling needs of our renewals department.
Pros
Ease of use and support makes this product a great product for the money. Being able to schedule a service quickly is very important.
Cons
Lacks some reports we would like to have. Other than this, we feel the reporting to be sufficient for the product. We use it daily and that is all that we feel needs any improvement.
Response from EZnet Scheduler
Dear Sylvia,
Thank you for your review. Please let us know what reports you need. Many are there but if you need one customized we can help you with that. Please send us your requirements or reach out to your customer service rep Scot. Thanks again!
