IRIO Reviews

Pros

Simple interface so it's easy to use and train someone on.
Very organized layout.
The support team is great and very helpful!

Cons

There isn't anything in particular that I don't like about the software. It accomplishes my need in a very quick and efficient manner and I'd highly recommend!

Pros

It is integrated with entrata and creates easy access when communicating with residents

Cons

Sometimes integration is not updated - i.e. current residents, future, etc

Pros

The ease of use is excellent and residents really appreciate the text message portion for notifications.

Cons

The inability to respond via text to the text-4-info service is inconvenient, has been going on for an excessive amount of time and yet no reduction to the bill has ever been considered. There were months were I could not respond to any new leads losing potential leases.
I have also had about 6 residents over the last few years that would never receive a text when sent and no explanation could be found.

Pros

It has a app that's AMAZING and easy to use! Extremely convenient to get in contact with a resident after hours, i.e.: noise complaints or emergency. With IRIO I notify my residents immediately , on a recurring bases, or on scheduled date of any upcoming events, projects, policy reminders etc. I wouldn't trade It for any other text management platform on the market right now.

Cons

It is a little hard to upload, email address, phone number at same times from Realpage Onesite, so I don't even upload email addresses. I have not found a report that includes phone, and email on same report for residents in Realpage.

Pros

Easy to use and great opportunity to keep everyone informed. The residents like that they are updated and informed of things going on the property.

Cons

So far I have not encountered anything that I do not like. I am still finding new and helpful tools that makes sending texts easier.

Pros

I like the ability to edit the response tree and how easy it is to send a message. The capability for users to text for info and receive an email back with property and floorplan photos is really neat! It provides nice looking info quickly.

Cons

I would like to see an easier/faster way to access and respond to leads. There are too many clicks to get to your actual leads.

Pros

Staff is able to easily send and schedule text messages to Residents about their packages, events on property and changes to Office hours.

Cons

Can't text back the Prospects who text in for info, some residents say that they "don't ever get our messages" and when we check they are not Opted Out.

Pros

Desktop version of IRIO is super simple and user friendly. You can send a quick message & schedule text messag. A major plus is the ability to send MMS (flyers) to our residents due to the limit of words in a text message

Cons

I feel the mobile version need to match the desktop version. Unable to send a emergency text blast, unable to see the residents name when they reply, you can only view their phone number. I would like to schedule a text and I would love to have the ability to send MMS as well.

Pros

I can make multiple groups and I can send text and emails to large groups of people. You can schedule multiple text and emails messages for the day or even weekly.

Cons

The groups list are hard to tell apart. I wish they had different colors to tell the difference. Also, to be able to respond to the text message by email.

Pros

Easy communication with residents. Quality of service we receive is excellent. Customer service is great! Monthly subscription is affordable!

Cons

I truly don't have any. Irio is definitely ahead of its time! It provides big companies like ourselves to just be a text message away,

Pros

I like the idea of foot traffic being able to contact you if they come across the Irio number for text more info.

Cons

We don't ever use it. We have software now, Entrata, that does the same things. We will be canceling with Irio sometime in the next year.

Pros

Friendly customer service and has a lot of functionality to assist with leads and getting to people to connect with us.

Cons

I can't think of anything that I necessarily like least about it. We are coming off of a lease up experience so getting our name out was a big push for our lease up, so I am not sure if we will need to continue now that we are stabilized.

Pros

I like that we have the ability to schedule as many post as needed regardless if it is same day or continuous.

Cons

I would like the option to have more amount of words to be used in a text. Also, the email is always shown as unprofessional.

Pros

That our resident software (Entrata) is automatically updated and that it is easy to schedule multiple texts months in advance.

Cons

I do wish that the dashboard was a little more user-friendly and that you were able to send graphics/emojis.

Pros

It is very user friendly and the company is very helpful if there are any problems.

Cons

That it has glitched for us causing people to not receive emails.

Pros

It is a great tool to reach out to residents in bulk. Overall it is a great means of contact but the functionality of Irio could be improved.

Cons

Trying to get information into Irio and export information can be difficult. Whenever I have had issues with Irio, I have contacted the rep for my property and they have not been helpful.

Pros

Easy to send quick texts out. Gets responses out immediately or at a certain time. Gives you an option of how often you can send a text.

Cons

Takes time to enter in new person. Has the log back in to reply to a prospect. Wish there was an easier way to send a quick reply back.

Pros

I enjoy having the availability to message a single person, several people, or all with ease. I like the option to text, email, and post online. I also really like that we can send and receive images.

Cons

The way replies are displayed and handled, and the fact that every message ends with the pre typed message from Irio taking away from our character count and also being so repetitive and seems less personal with our customers.

Pros

I like that I can interact with the residents about money owed, renewals and birthdays. it's like I have my residents at the tip of my fingers.

Cons

I wish it would update or was integrated with my system instead of having to upload new resident logs all the time

Pros

Easy way to communicate with all residents and their guarantors. I like that u can send an emergency message as well.,

Cons

I can not think of a con - everything works great . I would recommend the product to someone who is looking for a way to text residents

Pros

I'm not sure we were the normal client. There were a couple of requests that we made that were new to them as well - but they were quick to solve and we were in launch mode within 10 days.

Pricing is very cost effective.

Cons

I wish that I had the ability to pause campaigns. Instead I have to contact the company for a start and stop. It's not a huge deal - and they have been very quick to resolve - but it would a nice to have.

Pros

Very helpful for sending out quick mass messages to current residents alerting them to upcoming events, or general reminders.

Cons

Nothing specific, just that our corporate office has some legality issues regarding how we use the software for contacting prospects.

Pros

I like the simple format that is used. It is easy to understand and operate - making the task easy to get accomplished!

Cons

I wish that I could type slightly longer text messages out to prospects and residents when I send mass text messages.

Pros

The software is user friendly and easy to train new employees to use. Easy to select residents. for messaging.

Cons

The price for what we use it for. If used for more items, it would be worth it. Possibly offer a "select options" pricing.

Pros

Ease of use! Easy to attach files and flyers. Adding new users is easy! Good Value for the money as well!

Cons

Character limits on text messages, file size and type limits, initial upload of residents not as easy as expected