ReviewTrackers Reviews

Pros

ReviewTrackers allows our businesse to compare our online reputation against competitors, enabling us to identify areas where improvement is needed.

Cons

Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets.

Pros

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Cons

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

Alternatives Considered

Birdeye and Podium

Reasons for Switching to ReviewTrackers

When making a selection, we looked at cost and functionality. We felt with Review Trackers that we were getting the best price for the functionality that we needed.

Pros

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Cons

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

Alternatives Considered

Sprinklr, Brandwatch and Meltwater

Reasons for Switching to ReviewTrackers

Cost, complexity and ease of implementation

Pros

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Cons

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor)
Not all review status change automatically when responded outside of ReviewTrackers.

Alternatives Considered

ReviewPush

Reasons for Choosing ReviewTrackers

Integration issues and Customer Service was not always responsive or helpful.

Switched From

ReviewPush

Reasons for Switching to ReviewTrackers

We got a good price across all our properties, and really it provided us with everything we needed/wanted to do. Very happy with the product/service!

Pros

We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus.

Cons

We wished that all reviews from every review site could be pulled in like how RTs pull in Google reviews.

Pros

Was easy to integrate to social and other review site platforms. Makes it much easier to respond, manage, and review different stores all in the same place. Easy sort categories and makes replying to customers very easy.

Cons

My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to one of the other tabs, and then go back to the reviews page. Other pain point is that I set up immediate notifications when we get reviews, but when i get a notification that a new Yelp review has been submitted, I won't see it in ReviewTrackers for almost 24hrs. There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been submitted, or when they actually post. We've gotten Yelp review notifications sometimes from days ago (about 2 or 3). Makes it hard if they are a 1 star disgruntled customer for us to respond to, bc we can't fix anything at that point.

Pros

Review Trackers was very easy to learn and a real time saver to manage all reviews in one place. Not all review sites will allow the program to automatically update with an AI response. It still helps us be aware at all times what our customers are saying.

Cons

The campaigns are a bit convoluted. We tried a campaign to solicit reviews but never got a handle on this part of our services.

Pros

Very easy to set up, very easy to use. Definitely recommend.

Cons

Reply to reviews on TripAdvisor. Free to use API connection.

Pros

The review management and analysis tools are top notch! They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry.

Cons

The listing management tools being a little more robust would be great. This was something they launched not too long ago, so it will likely get better in the future.

Pros

ReviewTrackers simply works, no complicated settings, no weird integrations, just set your review sources, respond, and request customer feedback all in one place. It's a key part of our businesses and plugs right into our websites as well.

Cons

I wish we could customize the word cloud to categorize different terms as "positive" or "negative."

Pros

Easy to use - cost effective social media mgt

Cons

I can't think of any cons at this point.

Pros

Guest feedback is what I like the most with this.

Cons

Would like to see more options for follow up.

Pros

I like the reporting for each of our 800 locations all in one dashboard.

Cons

I don't believe store hours updates push to yelp.

Pros

What I like most about Review Trackers is that it is incredibly user-friendly. We have new associates using it all the time, and it's always so easy for them to figure out the platform. Ease of use, indeed, color friendly as well. The platform pages are easy to navigate. And to state the obvious, the best thing is that we no longer have to visit each source site to read reviews. Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond. Best feature to date!!

Cons

Nothing really. This is really all we need...for now.

Pros

The ability to see all reviews in one location from several different websites as well as the ability to respond to guests as well directly from the program.

Cons

I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc....

Pros

Monitoring and responding to reviews is very simple and it's easy to see everything happening with reviews in one quick view!

Cons

The custom reporting/exports could be improved, as well as the time it takes for certain review sites to show the reviews in ReviewTrackers - some have a 1-2 day lag time.

Pros

Love that everything is in one place and easy to see as a bigger picture. Also love that some review sites can be responded to directly from RT. Its a great tool for our General Managers to be on top of the daily reviews and nip any issues in the bud.

Cons

I'm disappointed that integration and direct response to Yelp and Tripadvisor doesn't exist, but this is likely a shortcoming of those two platforms and not RT.

Pros

How easy it is to view reviews and respond to them

Cons

I wish there were more analytics and reporting

Pros

Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool.

Cons

I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though.

Pros

It’s very efficient in identifying problems and gives a great guide as to what to say and reply. It makes it very easy to keep track of reviews within multiple accounts!

Cons

Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all

Pros

It's very easy to use and covers all of the social sites we could think of wanting.

Cons

There's some functionality of editing URLs ourselves that is no longer available.

Pros

Easy to use and nice and quick. Shows our customers that we really care as we are asking them to review us.

Cons

No issues with the software at all. The template capability makes the monthly review requests an easy task.

Pros

ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend.

Cons

I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on.

Pros

It's a huge time saver. Collecting all the reviews across multiple platforms in one place makes my job much easier. Allowing me to save time and respond to guests as fast as possible.

Cons

The mobile app would be my only complaint. There isn't much useful functionality.

Pros

Helpful in tracking review trends across multi-location business & streamlining review alerts and response process.

Cons

At times updated reviews don't seem to flow into the software. Replying to reviews from certain sites is more difficult than others. Don't get all the views I need in the dashboards, so have to rely on exporting data and building my own.