protel PMS Reviews

Pros

People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.

Cons

I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.

Pros

Ease of implementation for onboarding new properties from a group perspective

Cons

Reports are pretty standards and sometimes difficult to customize

Pros

5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant

Cons

Protel does not keep its promises
Protel leaves its on premise customers "out in the cold"
Effective cooperation is blocked to the best of its ability

Pros

This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate & inventory, payments runs so smoothly.

Cons

Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond.

Pros

Highly customisation in almost every feature of the software.
Solid performance in sales, reservation and front office department . Restaurant POS operates well .
Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only ..
Ease of use is not that good but it can be learned without much effort.
Connectivity with third party software .Powerful add ons.
Good costumer support
Stable.

Cons

Price of the software could be more competitive .
If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies"
Interface bit dated , needs an update .Also the reservation module needs to show more information .
In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

Pros

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Cons

Where do I start??

API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way.

QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run.

Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up.

Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer.

Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this"

Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help

Pros

not a thing.
the only compliment is that they have an EXCELLENT sales team, who really know how to hide the truth and bend lies around you.

Cons

awful system speed.. and their excuse is "it is a cloud version, so too much traffic". yes, try and tell this to your guests.
NO PCI COMPLIANCE! The system will not log you out and guest data will always be on display
No Groups or MICE possibility.
no payment integration..
in fact, no interface integration. don't let them lie to you about Open API and simple Plug and Play.. challenge them before the sale to build and deliver an interface.. then wait 6 months for a result full of holes and bugs.
No overbooking functionality.. no overriding functionality..
the system date and time is always wrong.. (no, this is not the end of day routine.. this is I make a change NOW, and the system tells me I made it 4 hours ago..)
reservations and guest data disappear from the system like magic..
no reporting that is useful
everything that you can report is in GROSS - not NET.
useless guest confirmation letters and invoices - we cannot pull any guest facing material out of the system and we have to manually build it.
no rate mapping - you must rely on protel support for rate mapping which may take a month - so say goodbye to flash sales or promotions.
and this is just the tip of the iceberg my friends. Stay FAR AWAY from this system.

Pros

This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.

Cons

More functions/reports should be added. We have not seen any real changes since we started using this.

Pros

The PMS system is reasonably priced. It is a good system for international hotels. The system also has great language translations

Cons

It cannot be integrated with anything. The customer service is also not that great as they are located abroad and they don't get back with us.

Pros

Atleast their support is not rude like [SENSITIVE CONTENT HIDDEN] from hotelfriend, very rude person.
the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails

Cons

it is better than hotelfriend by [SENSITIVE CONTENT HIDDEN]

Pros

Only good thing is that it's a cloud based system. Support from HTS is good but they are depending on protel Germany.

Cons

Protel Germany is unreachable for several months after more than 250 calls to Protel there was no one who was able to give answer to some simple questions. They always promise to call back but it never happened. At this moment we are still waiting some interfaces

Pros

What is really good about protel is that it gives you reports on almost everything. So for revenue and any kind of analysis it’s pretty amazing. What I also like is the support team which is always there for you.

Cons

Pretty clear to me: Protel is not made for large resorts yet. It doesn’t have any real possibility to do table reservations for the hotel, over-bookings are made easily because it sometimes alert you but sometimes not, it doesn’t have a CTD and is quite complicated in the event department. Most troubling is the fact that while growing they made the backend too complicated with staff from the past version contradicting itself to newer features.

Pros

Trying to think! Not much after using a cloud based, hostel friendly system!

Cons

It was not suitable for hostel revenue management. At the time it wasn't cloud based.
Not user friendly and radically expensive compared to the cloudbased products that came onto the market while we were using it. The support was expensive too.

Pros

Excellent customer support and good reporting are available.

Cons

As it was cloud-based, so the PMS was pretty slow. Limited functionality and a lot of issues had to sent to Germany to fix - it took months and some was not fixable at all.

Pros

Protel Air offers everything our small Resort needs - the Cabin planning is easy to use and the Support is responsive and efficient. It is cloud base and this was one of the main reason to decide for it.

Cons

As we do not need the invoicing, it should be possible to disable this feature.

Pros

We recently changed from Portal on prem. to the Air version. The possibilities are amazing. We had great support from their partner "Flow".

Cons

We would like to have the "pickup repport" option.

Pros

The ease and simplicity of accessing my hotels information

Cons

Does not have a lot of group reservation functionality

Pros

Nothing nothing nothing. Regret purchase

Cons

All product is not good. Server out of order for very longtime

Pros

Einfache und schnelle Bedienbarkeit auch für Anfänger

Cons

Preis Leistung passt für kleine Hotels nicht mehr