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About protel PMS
protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business.
Formed 25 years ago in Dortmund, Germany, shaped by one of the most dynamic overseas investment markets in the world, the beating heart of this modern software company serves only hospitality.
The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest
hotels on Earth“ - were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. Currently, more than 14,000 hotels worldwide choose to power their business with protel.
Continuing to influence the technological change collectively known as “the hospitality industry,” protel speaks excellent hotel. Talk to us today.
protel PMS pricing
protel PMS does not have a free version. protel PMS paid version starts at USD 1.00/month.
Starting Price:
USD 1.00/month
Free Version:
No
Free trial:
No
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protel PMS Reviews
Feature rating
5 reviews of 22
View all reviews
Younis
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 02/11/2018
After reading all the review I thought I need to add one
I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.
Pros
People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.
Cons
I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.
Charl
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 23/05/2022
Solid System
Solid system for small to medium size properties. I say this as I only implemented on this size property.
Pros
Ease of implementation for onboarding new properties from a group perspective
Cons
Reports are pretty standards and sometimes difficult to customize
Karin
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
-
Review Source
3
Reviewed on 21/03/2024
focus is on own interests, customer needs are irrelevant
Protel is not a reliable partner
As an IT service provider, Protel is not interested in automating the application
The employees do their best, but customers cannot accept such a policy if they want to do business successfully
Pros
5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant
Cons
Protel does not keep its promises
Protel leaves its on premise customers "out in the cold"
Effective cooperation is blocked to the best of its ability
Response from Planet
Dear Karin,
Thank you for taking the time to write this review. We appreciate your feedback and want to ensure you our teams are committed to providing our customers with efficient and reliable services.
We are sorry to read that you have been dissatisfied with the support experience and lack of automation for Protel OnPrem. Your feedback has been shared internally. We value your privacy and would kindly ask you to reach out via email at [email protected] where we would be able to discuss the points you have raised further.
Yours Sincerely,
The Customer Experience Team
Replied 27/03/2024
Geetika
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 22/02/2023
One of the best PMS comes with great value for money
Pros
This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate & inventory, payments runs so smoothly.
Cons
Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond.
Dim
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 06/10/2017
Good ,solid software with a lot of options , tons of reports and a lot of add ons.
Pros
Highly customisation in almost every feature of the software.
Solid performance in sales, reservation and front office department . Restaurant POS operates well .
Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only ..
Ease of use is not that good but it can be learned without much effort.
Connectivity with third party software .Powerful add ons.
Good costumer support
Stable.
Cons
Price of the software could be more competitive .
If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies"
Interface bit dated , needs an update .Also the reservation module needs to show more information .
In some new PC's sometimes the software crashes ( weird but unacceptable issue,)
Response from Planet
Dear Dim,
Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it.
As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value.
Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products.
Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it!
Again, thanks for choosing protel.
-Jeremy Armes, VP Marketing, protel hotelsoftware GmbH
Replied 30/11/2017
