Shopify POS Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
Learn More

User Reviews Overview

About Shopify POS

Shopify POS is a point of sale solution that helps retail businesses streamline operations related to marketing, inventory management, payment processing, product reporting and more on a centralized platform. The omnichannel...

Learn more

Feature ratings

Value for Money
4.4
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4

Browse Shopify POS Reviews

181 of 181 reviews
Sort by:
Janine
Janine
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2023

I Am Most Impressed With Shopify

I’m very happy with them and have convinced my friend to sign up. She is happy with it too

Pros

I love the ease of use and learning didn’t take too much time. I use it to cash out my customers and inventory management as well as website maintenance.

Cons

The price. The additional apps can be confusing. I wish they had better apps for social media posts. They did but the social companies pulled the apps as far as I know. I can’t afford paid ads all the time and the posts directly from my products across all socials were so helpful. Now I can only post in Facebook.

Alternatives Considered

Slice and Lightspeed Retail

Reasons for Choosing Shopify POS

They had no way at the time of removing inventory from the website and my point of sale system.

Switched From

Wix and Square Point of Sale

Reasons for Switching to Shopify POS

I was able to contact someone and ask questions at shopify. The others were also more expensive for hardware.
Amber
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 22/10/2024

Shopify POS Works Great with 3rd Party Apps

Overall, we are able to find work arounds for most issues and eventually we get things working. The convenience of the Shopify POS App is sometimes overshadowed by a need for 3rd party apps, and lots of time fiddling around. A major plus is that most issues that I encounter are issues for everyone else too, so I can usually find my answers in an archive somewhere. The bad news is that some issues have been around for years and are still not resolved. For instance, the month-end inventory snapshot sometimes takes up to 2 weeks into the new month to show the month prior.

Pros

I love the ability to integrate our online store with our brick & mortar location. Before Shopify, we had to put in every order twice to capture the online sale. Now it's simple to manage our products both online and in store.

Cons

It doesn't have the ability to do Weighted Average Cost (or any other costing method that isn't FIFO). Additionally, Shopify POS doesn't have any report to track adjustments made to inventory-- you must go into each individual item to view adjustment history per item. There's no way to track bulk adjustments made in the inventory screen. We use 3+ apps just to make Shopify POS work as a normal POS should.

Alternatives Considered

Lightspeed

Reasons for Choosing Shopify POS

Quickbooks POS informed us all that they would no longer be supporting their POS system and that sent everyone into a scramble. Shopify was presented as a partnered alternative with many incentives to make the switch to them. We're a non-profit operation with a small brick & mortar store and an even smaller online store so it seemed like a good fit for us!

Switched From

QuickBooks Desktop

Reasons for Switching to Shopify POS

It came down to price at the end of the day. Also, I believe that the CFO was under the impression that Shopify could work with Weighted Average Cost -- we might have gone with something else if she'd known that it does not!
Mike
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
4

3
Reviewed on 11/10/2024

Shopify is an easy, but expensive option.

Shopify was easy to setup and integrate. However, their fee structure was cost prohibitive for the type of print on demand business I was starting.

Pros

Shopify integrates well with other platforms like Etsy for seamless integration of print on demand products.

Cons

Shopify had an expensive fee model that made it one of the more expensive options.

Top Shopify POS Alternatives

Square for Retail

Square Payments

Lightspeed Restaurant

Lindsey
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 26/11/2024

Shopify POS is the clear choice for businesses who use Shopify

Overall we love Shopify POS, but we feel we are being held at ransom to pay higher prices for their hardware. If you want the seamless integration, you will pay their over the top prices for POS hardware.

Pros

The ease of use of Shopify is my favorite thing about Shopify POS. Integration to our online store is seamless and makes inventory management a breeze. There are a lot of features we use as well such as discount application, and accepting multiple forms of payment that we find especially useful.

Cons

The price of Shopify and hardware cost leave something to be desired. They are much higher priced compared to other POS companies.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Shopify POS

The integration was much more seamless than Square's options.
Darren
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 18/11/2024

Superior analytics

The analytics are quite superior to any other industry specific tool available to us.

Pros

The UI and how easy it is to use. Specifically, I like how simple it is to being able look up products.

Cons

Adding an existing customer to an order.

Reasons for Choosing Shopify POS

The solution we used is not listed, but analytics and e-commerce were the primary reasons.

Switched From

WordPress

Reasons for Switching to Shopify POS

Analytics we important to us and no other solution in the diving industry was available.
Brandi
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 23/11/2024

Great for in person sales

I like that I'm easily able to select products from my inventory for in person sales

Pros

I like that I can accept payments on my phone.

Cons

A little difficult to set up on your own

David
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/10/2024

Perfect if you already use shopify

Pros

connects with our online e-commerce, csm can follow and easier books to keep

Cons

No free equipment as oppposed to square competitor

Alternatives Considered

Square Point of Sale

Reasons for Switching to Shopify POS

I tried both, the other one, square, was totally free but hardware less complete
Sitav
  • Industry: Apparel & Fashion
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 31/10/2024

Our Go-To Retail E-Commerce Integrated Program

Shopify is incredibly helpful! The ability this program has to sync up with other applications makes it a seamless tool for e-commerce. It is very easy to calculate shipping costs, print receipts, mark items as arrived, etc. As a manager who has younger part-time retail employees, I require an easy-to-use program that doesn't take an enormous amount of time to learn, and Shopify was a perfect fit!

Pros

Very easy to learn - I had to learn this program myself at my old job, no set-up training with the company I worked for, so I had to teach myself on the job, and thankfully Shopify was very easy to learn, user-friendly and offers a lot of capabilities that are easy to find in their system.

Cons

Not too much to complain about, Shopify was easy to learn, my part-time employees had no problem learning it, and my favorite part was the seamless integration with things like UPS and our CRM system, so that generating shipping labels and marking retail items as arrived was a piece of cake!

Ritu
  • Industry: Biotechnology
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 16/10/2024

Shopify POS provides the user friendly and quality POS solution

I have overall very positive experience with Shopify POS. I have been so impressed with everything that Shopify offers. It works great with our marketing automation and accounting software. The integration and their reporting is very impressive as well. I overall recommend it every business.

Pros

I personally like the user interface which is clean and user friendly. The navigation is easy and anyone can manage the transactions. Handling online returns is also very easy with Shopify POS.

Cons

Some standalone features and offline transactions options are missing. Hopefully, Shopify will work on those features.

Adeem
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2024

Perfect Timesaver

Pros

What we like best about Shopify POS is how well it integrates with the overall Shopify system and makes it much easier for us to carry out our reporting and accounting come tax season.

Cons

The recent customer receipt selection option doesn't seem to have an option to be turned off which slows down the checkout time.

marquita
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 29/04/2022

Shopify POS has definitely benefited my online live sales

I have been using Shopify POS for sometime, I've added other software and payment systems but I doubt that we will completely walk away from Shopify POS.

Pros

I love that I am able to create and scan barcodes versus entering prices and descriptions when customers make a purchase, its more efficient and I can keep track of what I have, sold and sale items. It's really great!

Cons

They are a couple of pricing plans you can choose from (monthly rates) but there are still some charges you will incur; like fees for on line sales and in-person sales.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Shopify POS

Another small business owner told me about it (someone I trust)
Calleigh
  • Industry: Packaging & Containers
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/03/2024

Shopify Happy User !

Overall we are super happy and impressed with our Shopify Experience. What i like most about Shopify is that it’s user friendly and customer friendly. It accepts an array of payments, it allows us to manage our entire website in a user friendly way, it synchs our inventory and order accurately and accepts our payments into our accounting software !

Pros

What i like most about Shopify is that it’s user friendly and customer friendly. It accepts an array of payments, it allows us to manage our entire website in a user friendly way, it synchs our inventory and order accurately and accepts our payments into our accounting software

Cons

Sometimes the synching to quick books is not completely accurate

Blair
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 03/05/2024

Reasons to Use

Shopify was a very simple product to learn. It was simple to reach to others so that there could be many working on a entering products. We went from an really old computer software that only allowed one person to input inventory. Shopify made that work very easy to do.

Pros

After being out of retail for a few years, shopify was simply easy to use and to teach to others.

Cons

It was hard to check on human erros. Although it was simple to use checking if items were put in correct tok time.

Issaka
Issaka
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/10/2023

best popular e-commerce platform used by businesses of all sizes to set up and manage online...

Shopify offers extensive customer support through various channels, including live chat, email, and phone support. They also provide a wealth of resources and guides to help you set up and manage your store.

Pros

Shopify is known for its user-friendly and intuitive interface, making it accessible even for those without a technical background.

Cons

While Shopify provides a good range of themes and customization options, it may not offer the same level of design flexibility as some other platforms.

Maxwell
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2023

Shopify POS in Food Service

Shopify has transformed our reporting and product ability to change/update our products at a moments notice. We are constantly doing different events that require unique products, and Shopify is able to meet every need we have no matter the event/product/discount/payment type. It has also been incredibly easy to teach new users who have no background with the system.

Pros

Shopify makes decision making easy for our operation. The ability to, at a glance, see how products are performing what customers want from us, and whether our pricing is fair.

Cons

Would to see more customizable analytics, where you can select specific views for vertical specific metrics/reporting needs.

Almir
Almir
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/06/2023

Must have POS Software

Although there are some minor imperfections, I continue to utilize Shopify POS because it remains the most user-friendly point-of-sale solution for my business. Moreover, I find the pricing to be reasonable.

Pros

Setting up and utilizing Shopify POS proved to be a fast and effortless process. Since I had already established my online store using Shopify, all I had to do was install Shopify POS on my iPhone, and I was ready to begin selling. The seamless integration between my store and the POS system for managing products, customers, and orders made the entire management process highly efficient.

Cons

Honestly, I don't have any significant criticisms about Shopify. If I were to mention a minor drawback, it would be that not all features are included by default, and additional apps are required for certain functionalities unless you opt for Shopify Pro.

Kasim
  • Industry: Civil Engineering
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2024

Best shopify tool

Pros

Easy of use and payment and reach level is great

Cons

Not many option to developers to have in the app

Henri
Henri
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 28/09/2023

Shopify POS Review

you have to take a close look at the price/performance ratio. The trial version is not bad for SMEs.

Pros

I can create my own gift cards for my online stores.

Cons

There's no free version and the advanced features are a bit expensive for my budget.

Rachel
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2024

Easy for on the go

Pros

Easy to use on the go - at events and pop ups

Cons

Sometimes the bluetooth takes a while to find the POS, but once set up, it works great

Winnie
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 06/09/2023

Inventory sales

Pros

Shopify is one of the best sets where a merchant can set his or her goods for sale this is just because it is easy to deal with and has experts to help in case of any challenge.

Cons

It processes payments from different kinds of payment methods and also supports virtual payment methods.

Anne
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2023

Fantastic Product!

It has been so good! I have the ability to market world wide from Zimbabwe and the website never goes down.

Pros

I find it very easy to use and their customer support is fantastic! I have had very few problems in the 8 years I have worked with them that they couldn't solve.

Cons

I would like to say nothing but once in a while a template is a bit of a challenge but that may be more to do with my abilities than them.

Rono
Rono
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 14/06/2023

Shopify POS changed the eCommerce point-of sale scene. It only gets better!

Overall, Shopify POS is one of the best point-of-sale system for online shops.

Pros

I really love how I can manage sales, customers and products in one platform.

Cons

Shopify's customer support can be frustrating sometimes with their slow response.

Joseph
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
1
Customer Support
0

3
Reviewed on 27/05/2024

Not the Greatest!

Pros

Anyone with the money can get it. No credit Check

Cons

You need a smart phone and a card reader to accept Point of Sale Transactions.

Palla
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 26/01/2023

Easy POS to Streamline Retail Sales

Shopify POS is a powerful point-of-sale system designed for retail businesses. One of the biggest pros of the tool is its ease of use. It is user-friendly and easy to set up, making it accessible to a wide range of users. Additionally, Shopify POS supports a wide range of payment options, including credit cards, debit cards, and mobile payments, which makes it easy for customers to pay for their purchases.

Pros

Easy to use: Shopify POS is user-friendly and easy to set up, making it accessible to a wide range of users.Multiple payment options: Shopify POS supports a wide range of payment options, including credit cards, debit cards, and mobile payments, making it easy for customers to pay for their purchases.Inventory management: Shopify POS includes inventory management features, allowing users to track stock levels, set reorder points, and generate purchase orders.

Cons

Limited customization options: Shopify POS has limited customization options, which may be a concern for users looking to tailor the system to their specific needs.Limited reporting and analytics: Shopify POS's reporting and analytics capabilities are limited, which may make it difficult for users to gain insights into their sales and customer data.

Alternatives Considered

Lightspeed Restaurant and Lavu POS
Santanu
Santanu
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

4
Reviewed on 11/02/2023

Its GREAT

Pros

1-Very Easy to use2-Great Interface3-Very easy navigation4-Very easy to manage your online portfolio

Cons

1-The price is on the higher side so not always for someone with a tight budget

181 reviews