Sift Reviews

Pros

1- comprehensive risk assessment 2- User friendly and scalability3- Alerting and notification4- cyber security focus

Cons

- complex implementation- Steep learning curve - some users pointed that their is False positive result

Pros

Workflows functionality (is like the main actions an user can perform while inside our services platform) and Rules functionality (inside each Workflow one can set high number of options and criteria to execute actions (Blocking, Reviewing, etc.) these two features bring what we need in order to map fraudsters and behaviors alike, while at the same time they Machine Learning engine learns from us! Making everything we create inside the tools a lesson learn and then we can focus on the other kind of attacks, relying on the tool.

Cons

The reporting is so basic it contrast with the high functionality and advanced Machine Learning tool it needs to be improved. Here is where tools like Ravelin excel Sift Science by far!.

Pros

Simplicity is the single greatest aspect

Cons

Lacking automation features and requires too much manual entry

Pros

Speed, ease of use, the ability to copy and paste screenshots into compelling evidence. For a merchant that fields 200x disputes weekly, an automated solution is a must.

Cons

Support for American Express, and alternative payment methods (like PayPal) is limited.

Alternatives Considered

Chargebacks911

Reasons for Switching to Sift

The reputation of Chargeback in the space, especially for physical goods merchants, was superior to the competing products. Pricing was straightforward and the agreement necessitates performance of the platform. The Chargeback team builds trust through data and offers reasonable expectations of how their product will impact your bottom line.

Pros

We are using RTR solution to prevent chargeback, so far have good experience from the support and integration team.

Cons

Notification system provided in Accounts sections is not working.

Alternatives Considered

Kount and Chargebee

Reasons for Switching to Sift

I reviewed almost all products but Chargeback.com guaranteed solution and quick support response made me choose else I would have gone for Order Insight direct integration with Verifi. Also as promised by Chargeback.com we will be getting VISA and MasterCard inquiries in single dashboard, waiting for the MasterCard solution, hopefully we will go live soon.

Pros

I like that it helps me find suspicious interactions between users. It does get me if a user has a network of accounts and if they are the same person by verifying if they are using the same device.

Cons

It is a bit tricky to use. There are so many options and so much to discover it can be a little bit overwhelming. But once you know what you're doing (kinda) you should be all set.

Pros

The software is helpful in guiding us for how to best respond

Cons

For what we do it requires too much converting to word, and then back to PDF etc. However we do ten to be more detailed.

Pros

The scores we receive on transactions are usually quite accurate and fast, and they have helped us avoid many potentially fraudulent orders.

Cons

We have had some issues where we are unable to locate a transaction in the system to further investigate, even though we received a score for the order.

Pros

Helpful service at times, new price structure could save money

Cons

Lots of dupes, poor dashboards, no definition of key terms

Pros

User friendly - anyone in the office can use.

Cons

Costly. Its a little more than some of the products out there- but you get what you pay for.

Pros

The challenge of preventing and managing chargebacks especially on subscription businesses can be extremely difficult and confusing. With Chargeback so much of the guesswork is taken out of the process and the control is put back into your hands. Its like having an automated payment specialist on your team.

Cons

We knew we wanted it asap but it does take about 4-6 weeks to get everything up and running perfectly. Nonetheless, that seems to be industry standard for a good service.

Pros

I like the ability to track Chargeback Agent interactions and have reporting.

Cons

The API connections are limited and updates require IT interaction. Not a lot of user customizability.

Pros

My team was tasked with integrating Chargeback into our existing reservation system for the quick roll out. Well documented API helped us achieve this in the short amount of time. Chargeback's implementation team was always easily accessible and answered all question quickly and efficiently.

Cons

We didn't experience any issues during the integration phase. Support was a quick email or phone call away.

Pros

Chargeback does most of the leg work to help with automated responses and help you win! Simple to use with is a plus when you don't have a lot of time to dedicate to fraudulent charges.

Cons

Wish there was better support for PayPal payments.

Pros

How easy it was to take care of alerts. The dispute dashboard is cleaner than Stripe's.

Cons

Some features didn't work. I wanted to get an email alert every time a Chargeback alert came in but every time I tried I got an error.